Paperchase Reviews

Name: Paperchase
Rating: 2.91

2.9 Rating 54 Reviews

48 %

of reviewers recommend Paperchase

Company Reviews

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2.9

Based on 54 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Paperchase 1 star review on 19th November 2022

Anonymous

Paperchase 1 star review on 30th April 2022

Dennis J Sykes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 items on 19/11/17.Paid through PayPal £32.26. Still not received them on 14/12/17. All emails requesting information ignored.”

Helpful Report

Posted 6 years ago

“I have had two personalised Christmas presents go missing at some point before delivery, and cannot get a response via email. Called the Customer Service number and was told they would put a call in to the warehouse to try and locate it and give me a call back. Never received that call. Now permanently on hold whenever I call. So frustrating and disappointing - will never order from them again.”

Helpful Report

Posted 6 years ago

“Utterly awful customer service, would give 0 stars if I was able to, taken £100 out of my account for a £30 order due to their website crashing. After sending countless emails and screenshots for proof of the money taken from my account, I have had ONE response that said I would be refunded within 7 days, needless to say I was not and I received no further response after that. I have also not received any of the goods I paid for over 2 weeks ago. What an absolute joke of a company. Have had to open up 3 cases against them with Paypal to get my money back. Word of advice, go somewhere else unless you want to pay 3 times the amount for sweet F A.”

Helpful Report

Posted 6 years ago

“Plastic clipboard shattered the first time it was used, breaking into damgerously jagged pieces. Took it back to the shop and was denied a refund because the manageress was out! Dangerous products, zero customer service. Would never go back.”

Helpful Report

Posted 6 years ago

“I placed an order 10 days ago, and with my Treat Me card I expected next day delivery. It wasn't delivered. I sent an email to customer services, no one ever replied. I got a number from one of their stores and called the customer services, a week later than the original order was placed. They said they would place a replacement order, again next day delivery. Surprise, surprise, I wasn't even shipped the next day. Called them again, no one answered. Sent another email to customer services, no one answered. After spending about an hour on the phone, trying to contact the head office, finally I managed to get through to someone. They contacted the warehouse, and told me the parcel would be delivered the next day, so an extra day added to my original next day delivery, 10 days so far. This is the latest update I have from them this morning from the delivery company: "Your parcel has NOT arrived with us; we'll let you know as soon as it does and confirm it's on its way to you". I do like their products, but their services are simply appalling. I honestly don't know what to do any more. I have spent more time on the phone trying to track my order than I would have spent going to the store and buying all those items.”

Helpful Report

Posted 8 years ago

Paperchase is rated 2.9 based on 54 reviews