Paperchase Reviews

Name: Paperchase
Rating: 2.91

2.9 Rating 54 Reviews

48 %

of reviewers recommend Paperchase

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2.9

Based on 54 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Paperchase 1 star review on 19th November 2022

Anonymous

Paperchase 1 star review on 30th April 2022

Dennis J Sykes

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order messed up, second one in two different companies! Maybe pick people who can read to process an order.tvberr”

Helpful Report

Posted 3 years ago

“The courier emailed me to say that my parcel had been delivered. It hadn’t been delivered and didn’t turn up. I contacted Paperchase three times, the last to request a refund for a parcel that was clearly never going to arrive. They ignored my emails when I sent them and have continued to do so. They clearly don’t think it is a problem they should have to deal with. ‘Customer service’ is not a term anyone could apply to Paperchase, I’m not even sure they have anyone working in that department at all. It seems that they feel they are so profitable that they don’t need to concern themselves with customers at all. I have shopped in Paperchase for years, purchasing stationery, gifts, wrapping paper and cards. Probably only £300 to £400 a year, which is a lot to me, but not nearly enough for them it seems. I won’t be spending a single penny with them again.”

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Posted 5 years ago

“i am a regular at Paperchase and have been since they opened their stores here. I buy all my cards, business related cards, wrapping and quirky bits from there. however, I bought to their attention a complaint re a product, a 2018 diary, the same collection i buy every year, the diary, this year, is terrible, now £14, which is an increase on the same one last year, and the pages are so cheap, when you write on a page, it shows through to the following week, really cheap poor quality and not what you would expect from them. I am having to write in pencil so it doesn't go through the page! i gave them a month to sort out my complaint, provided the receipt etc, and have found them to procrastinate and pass the buck. Unfortunately they have lost a good customer in me. as have had over 30 days to sort it.”

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Posted 6 years ago

“Great service, great products, never have any issues with orders and great communication”

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Posted 6 years ago

“Ordered 4 items on 19/11/17.Paid through PayPal £32.26. Still not received them on 14/12/17. All emails requesting information ignored.”

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Posted 6 years ago

“I placed an order 10 days ago, and with my Treat Me card I expected next day delivery. It wasn't delivered. I sent an email to customer services, no one ever replied. I got a number from one of their stores and called the customer services, a week later than the original order was placed. They said they would place a replacement order, again next day delivery. Surprise, surprise, I wasn't even shipped the next day. Called them again, no one answered. Sent another email to customer services, no one answered. After spending about an hour on the phone, trying to contact the head office, finally I managed to get through to someone. They contacted the warehouse, and told me the parcel would be delivered the next day, so an extra day added to my original next day delivery, 10 days so far. This is the latest update I have from them this morning from the delivery company: "Your parcel has NOT arrived with us; we'll let you know as soon as it does and confirm it's on its way to you". I do like their products, but their services are simply appalling. I honestly don't know what to do any more. I have spent more time on the phone trying to track my order than I would have spent going to the store and buying all those items.”

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Posted 8 years ago

Paperchase is rated 2.9 based on 54 reviews