“
Products are good. But delivery is expensive and tracked returns are even more expensive. Better to go to a store and try on first.
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posted 3 years ago
- Anonymous
“
I like the availability/variety of products and am happy to support smaller shops. I dislike the extra fee and the cost/logistics of returns. Paying so much for return shipping really turns me off to ordering things like sneakers that I haven’t already owned and know my exact size.
”
posted 3 years ago
- Anonymous
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Don't offer shipping labels for returns, absolutely unacceptable.
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posted 4 years ago
- David
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I asked for a size change before it was sent out, and I had an email to say yes no problem, when item arrived it wasn't wasn't right size despite them saying no problem. Best they could do was send a returns label out, and hope the replacement would get to me before Xmas as it was a gift.
”
posted 4 years ago
- Joanne
“
I appreciate being able to get specific brands from multiple stores through one site but one of the shirts in my order was not what I ordered and was an XL. I only ordered mediums. Also, there aren’t free returns so I’m worried that they’ll still charge me shipping for returning an incorrect order.
”
posted 4 years ago
- Anonymous
“
Bought a pair of Vans Hi-SK8 pros in a size 9 and have received a pair in a size 10, in a box that says size 9, brilliant..
Returns policy is not ideal so I'm wearing thick socks...
”
posted 5 years ago
- Derek
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I very much like the site and the platform it offers smaller stores. However, not having returns organised by the site itself and having to arrange a return myself probably makes me unlikely to use the site again.
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posted 5 years ago
- Michael
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Returns are confusing and hard. You sent me destroyed skateboard trucks
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posted 5 years ago
- Christopher
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no free returns. no return label set up.
”
posted 6 years ago
- Anonymous
