Parcelforce Reviews

“ I’ve contacted customer service 5 or 6 times over the past few days, and each time I’ve been given completely different information — often contradicting what I was told before. ”

“ AWFUL delivery company. It was supposed to be delivered between 9.30 to 13.30, we stayed the whole day home waiting for the delivery, and no one called us, or have sent an email explaining why they were not delivering in the day agreed. Customer service is beyond useless, unbelievable disrespectful. ”

“ So that’s not arrived nor will I see it again as the customer services say it’s now I. ”

“ DO NOT USE Parcelforce 24-HOUR DELIVERY I paid extra for Parcelforce Worldwide 24-hour delivery service and it simply hasn’t worked. ”

“ Booked a 24 Express delivery to send perishable items. Tracking did not update beyond " parcel collected" even after 24 hours. Had to call the help line; wait time was 45 minutes before someone answered. I was notified that it would be delivered the next day! Why pay extra for 24Express when the parcel was going to be delivered in 2 days? Never using the service again! ”

“ There was no delivery attempt, no card, and no way to contact anyone through the online service. ”

“ Absolutely dreadful service — twice in a row I’ve now had to reschedule my parcel collection twice because Parcelforce drivers keep turning up without the label, even though I clearly selected the “bring my label” option on the website both times. ”

“ I thought 24 hour delivery meant 24 hour delivery, Not 2 days, or 4 days.. Parcelforce are unreliable and they are dishonest. If there's a problem with loss or damage they don't take responsibility and their customer service is appalling...Evri has really improved its level of service and is way better than Parcelforce.. The drivers are miserable sods too.. I won't be using them again. ”

“ Disgusted by parcel forces delivery service I would never suggest to anyone to use this company, I paid a customs charge then the tracking reproduced a payment charge so there for they would not deliver my parcel even though I paid a customs charge there customer service is diabolical and just be prepared they will drain you for days mentally sending you on a while goose chase I suppose when you pay pnuts you end up getting a bunch of monkeys ”

“ Very poor service. ”