Park Holidays UK Reviews

"Me, my partner, 2 young daughters and our dog drove for 4hours then upon arriving at the booked caravan we were met with a very vile smell, human hair, dirt, earwax on a pillow and faeces\u00a0smeared\u00a0on the sofa.\u00a0 I shared my issues with the lady on reception who told me housekeeping would come up and to wait for a call from the manager.\u00a0We refused to stay there but Park holidays refused to refund or offer alternative accommodation so we drove 45 minutes to alternative accommodation we had to arrange at last minute. The park have done nothing but deny this and still will not help, save your money and book elsewhere. This case is now with the small claims court due to the financial and mental health issues caused to my family.\r\nUnfortunately can only upload one photo."

"NEW\nWouldn't even give it 1 star, worst experience ever, repeatedly lied to by manager and assistant, put in adapted caravan we didn't book, wet room disgusting, accomodation manager and assistant tried to clean it, no storage, no loo roll holder, etc. if I was disabled and been given this I would have cried and felt I was being treated as a second class, uncared for citizen, dirty utensils and frying pan etc. had to be replaced. No proper bed, 2 singles pushed together, unzipped mattresses, no mattress topper, plastic coverd mattress, flat sheets that didn't stay on, awful duvet, supposed to be upgraded Gold Plus but at least 5 years old, found out the caravan we should have had was occupied by someone else. Customer care won't discuss it just pass it back to Carlton Meres who don't give a damn, even the accomodation manager said it was horrible. Offered \u00a330 food vouchers as compensation. Moved 2 days before we came home, this wasn't much better, ripped & missing net currains, filthy grill pan, noisy neighbours.\nWould never ever use again and would not recommend, only good point value for money meals in the bar."

"NEW\nWouldn't even give it 1 star, worst experience ever, repeatedly lied to by manager and assistant, put in adapted caravan we didn't book, wet room disgusting, accomodation manager and assistant tried to clean it, no storage, no loo roll holder, etc. if I was disabled and been given this I would have cried and felt I was being treated as a second class, uncared for citizen, dirty utensils and frying pan etc. had to be replaced. No proper bed, 2 singles pushed together, unzipped mattresses, no mattress topper, plastic coverd mattress, flat sheets that didn't stay on, awful duvet, supposed to be upgraded Gold Plus but at least 5 years old, found out the caravan we should have had was occupied by someone else. Customer care won't discuss it just pass it back to Carlton Meres who don't give a damn, even the accomodation manager said it was horrible. Offered \u00a330 food vouchers as compensation. Moved 2 days before we came home, this wasn't much better, ripped & missing net currains, filthy grill pan, noisy neighbours.\nWould never ever use again and would not recommend, only good point value for money meals in the bar."

"NEW\nWouldn't even give it 1 star, worst experience ever, repeatedly lied to by manager and assistant, put in adapted caravan we didn't book, wet room disgusting, accomodation manager and assistant tried to clean it, no storage, no loo roll holder, etc. if I was disabled and been given this I would have cried and felt I was being treated as a second class, uncared for citizen, dirty utensils and frying pan etc. had to be replaced. No proper bed, 2 singles pushed together, unzipped mattresses, no mattress topper, plastic coverd mattress, flat sheets that didn't stay on, awful duvet, supposed to be upgraded Gold Plus but at least 5 years old, found out the caravan we should have had was occupied by someone else. Customer care won't discuss it just pass it back to Carlton Meres who don't give a damn, even the accomodation manager said it was horrible. Offered \u00a330 food vouchers as compensation. Moved 2 days before we came home, this wasn't much better, ripped & missing net currains, filthy grill pan, noisy neighbours.\nWould never ever use again and would not recommend, only good point value for money meals in the bar."

"NEW\nWouldn't even give it 1 star, worst experience ever, repeatedly lied to by manager and assistant, put in adapted caravan we didn't book, wet room disgusting, accomodation manager and assistant tried to clean it, no storage, no loo roll holder, etc. if I was disabled and been given this I would have cried and felt I was being treated as a second class, uncared for citizen, dirty utensils and frying pan etc. had to be replaced. No proper bed, 2 singles pushed together, unzipped mattresses, no mattress topper, plastic coverd mattress, flat sheets that didn't stay on, awful duvet, supposed to be upgraded Gold Plus but at least 5 years old, found out the caravan we should have had was occupied by someone else. Customer care won't discuss it just pass it back to Carlton Meres who don't give a damn, even the accomodation manager said it was horrible. Offered \u00a330 food vouchers as compensation. Moved 2 days before we came home, this wasn't much better, ripped & missing net currains, filthy grill pan, noisy neighbours.\nWould never ever use again and would not recommend, only good point value for money meals in the bar."

"This was our fifth and unfortunately final stay with Park Holidays, we've stayed at four other sites before this one and they were all absolutely excellent until now, our lodge was damaged in one corner with a broken piece of plastic. The patio door wouldn't open, a chap popped round to fix the door it but it still wouldn't open properly, we had utensils missing from lodge, the fireplace didn't work. The on-site amusement arcade was very messy and most of the games were not working, holiday units were dumped in the roads and outside the restaurant, the children's play area was very small, not many activities for the kids on the site. The lodges were stacked very close together with very little view. Work tools including saws and plastic planks belonging to holiday units dumped around the park. The lodges are the furthest units from the beach, in fact they are right next to the main road. No shop on site, although the nearest shop is only about 10 minutes walk away. Unfortunately the park staff have a serious 'I don't care' attitude and treat holiday makers as an inconvenience, which is most unlike Park Holidays staff we've met before."

"This was our fifth and unfortunately final stay with Park Holidays, we've stayed at four other sites before this one and they were all absolutely excellent until now, our lodge was damaged in one corner with a broken piece of plastic. The patio door wouldn't open, a chap popped round to fix the door it but it still wouldn't open properly, we had utensils missing from lodge, the fireplace didn't work. The on-site amusement arcade was very messy and most of the games were not working, holiday units were dumped in the roads and outside the restaurant, the children's play area was very small, not many activities for the kids on the site. The lodges were stacked very close together with very little view. Work tools including saws and plastic planks belonging to holiday units dumped around the park. The lodges are the furthest units from the beach, in fact they are right next to the main road. No shop on site, although the nearest shop is only about 10 minutes walk away. Unfortunately the park staff have a serious 'I don't care' attitude and treat holiday makers as an inconvenience, which is most unlike Park Holidays staff we've met before."