“If I could give zero stars I would. I spent approx £80 on balloons and decorations for my son's 30th birthday party. I paid £6.95 delivery for these to be delivered the day before to ensure I received them in time to decorate the room. My contract with Party Pieces starts from when I place an order till when I receive the goods. This also a time sensitive order. Time is of the essence which means that time has value. Despite speaking to 2 separate members of staff their attitude seemed to be that it was DPD fault and if I wanted any refunds I was to email and they would investigate. No offer to actually resolve my issue. I then spent another 30 minutes trying to speak to someone at DPD who confirmed it was not being delivered today.
I am so furious and upset about this. Their whole business model is about party decorations be that for birthdays, weddings, christenings etc. These are all time sensitive occasions. So when they ask on their website when you would like the decorations to be delivered the date that is provided is important and shouldnt be missed.
Things go wrong but I am have experienced very poor customer service. I would not recommend using this company for your special occasion. They will let you down and do nothing to help you and resolve it.”
“Extremely disappointed with my recent experience with Party Pieces. I've been a loyal customer for 16 years, consistently relying on them for my daughters' birthdays. However, this time around, the quality was shockingly poor. It appears there may have been a change in management, and it's had a detrimental effect on their products.
I purchased the balloon arch, a staple for our celebrations, only to find that the tape provided had been substituted with flimsy paper that kept tearing. Despite resorting to using Scotch tape to reinforce it, the nightmare continued when the balloons began deflating almost immediately.
I promptly lodged a complaint with Party Pieces, but it's been a month with no response. The lack of acknowledgment or resolution is unacceptable. Sadly, this experience has tarnished my trust in their brand, and I will not be purchasing from them again.”
“The cake for my daughters 40th birthday was lovely , arrived on time and tasted excellent ...
The downside was a lack of communication especially on the tracking , it was stressful not knowing if and when the cake would arrive .
No email no tracking on order , Ieven though I patriciahad called the day before to check it would be delivered .”
“I tried to get a refund of something that i ordered that was £17.95. No they didn’t give me a refund (baring in mind it hadn’t even been shipped yet), no they charge me twice, so all together £38.88. Dont order from here😒😒”
“My banners has just come packed brilliant they are excellent,quality is fantastic our photos look so personal they are fabulous i am so so pleased with these,will definitely use this company again and recommend them to all my friends and family excellent quality thank you so much.”
“The variety and quality of the products is fantastic and the site lacks the usual rubbish found on other party supplies websites. The prices are fair, but I am not keen on the cakes having ordered before and the topper was stuck to the wrapping and there was a lot of icing. But the other non-perishable products are good quality.”
