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Paying too Much Reviews

4.7 Rating 2,061 Reviews
A
Happiness Grade
A

Customer Service - Good

95.90%
Industry Average
The website gave their hours for a Sunday as open until 4pm, so l rang and had the answering service stating open Monday to Friday.
posted 1 month ago - Anonymous
Efficient service although slightly aggressive agent. Emailed what I needed so I was pleased.
posted 1 month ago - Anonymous
Good customer service very informative
posted 1 month ago - Kathleen Cuthbertson
Good service
posted 2 months ago - Anonymous
I have given 5 stars for the service given whilst purchasing the insurance. However, I have just had to cancel my holiday due to my partner being 'unable to fly' due biopsies on her lungs!! I am now awaiting the results of my claim!!!
posted 2 months ago - Anonymous
Very good value, easy to sort out and get an annual cover,. That was last March. I phoned yesterday with a couple of queries. (No long wait, answered almost immediately) and spoke to Senamiale Snegugu. She was utterly delightful, very helpful and patient with me. If all Customer Service department employed people of this calibre, life would be pleasant indeed! Many thanks. Fantastic service.
posted 3 months ago - N CROWLEY
Excellent service and help .
posted 3 months ago - Carolyn
Very user friendly. No complications Great customer service, had a problem and was quickly resolved
posted 3 months ago - Donna
Excellent and professional service
posted 5 months ago - Susan Jennings
Service was exceptional. Came up with recommendations that were over £300 less than quotes from other Insurance Companies. I checked the cheapest company recommended on Trust Pilot and their reviews were excellent. Application was simple and smooth and documents were sent to my e mail almost immediately. Very impressed.
posted 5 months ago - Janet Smith