Peacocks Reviews

“ Paid for express delivery 1-2 days. After 4 days I still had no order. After 7 days I had half of my order. Told to expect the second half in a week. Shocking customer service both in webchat and phone. No response to complaint email either. ”

“ I don’t think I should give Peacocks 1 star Absolutely disgusting service ! Tried to return items back to Ebbw vale store they refused saying they couldn’t do it Rang 2 days customer services didn’t answer my call and didn’t even ring me back when asked Dreadful way to run a business Won’t be buying from Peacocks in store or on line ever again ”

“ I ordered a black pair of trousers in August And they have come today October and for me to send item back I have to pay 😡 Contacted Peacocks to say how fair is it for me to have to pay when I waited so long customer service is terrible won’t be using Peacocks again ”

“ Awful customer, service, poor quality clothing, returned an outfit.m that didn't fit, only to be told they don't refund because items purchased were 29 days ago only refund items upto 28 days.Had all intention of bringing items back for refund d but was ill Won't be shopping at Peacocks again. 👎 ”

“ I would leave 0 but you can’t… Appalling customer service, I purchase some socks and got the wrong size (my fault) I took them back to the shop the next day to try and exchange them for the correct size - brand new unopened item that they won’t exchange with out a receipt, I have proof that I purchased them on my banking app so I can’t see why such a big company won’t exchange them for the correct size. ”

“ 99 ,,to return Parcel arrived at Peacocks warehouse only got refund for ,,4 items 2 missing Called customer service to be told there was only 4 inthe parcel and that the parcel was damaged that's why they would be missing and to contact Evri as my contract was with them The 2 items that where missing where the same one size medium and other large also return slip was missing . ”

“ Having to pay to return a item. That was in a sale. Postage cost half of item. Terrible service. Peacocks have had a sale off me because I kept the other items. Will not be ordering online from Peacocks cost because the item comes up in size bigger than size stated online. ”

“ Did an order in Kendal store yesterday by the staff online #200208771 for a tee-shirt and paid postage on arrival home found in the receipt that a different one had been ordered black instead of the blue one I had brought to the counter! Contacted Kendal told to contact customer service waited 20 mins for phone to be answered they could cancel the order but I would have to go in store for a refund - extra petrol and parking for their mistake. ”

“ (20th Jan 2024 about 10:30 am) I was told I have no manners after defending myself against two unprofessional women(no customer service skills) & that's what I said to them. ”

“ Rang my local store to see if they had a jacket in and they did I asked if they would save it for me which they did but the jacket had gone down from £50 to £35 but they didn’t inform me that if I didn’t collect on that day it would go back up to £50 which I thought was unfair I rang customer service to see if they could oblige but nothing not very good customer service I would not buy from Peacocks again ”