Pentagon Play Reviews

Name: Pentagon Play
Address: Unit 1, Aston Way, Middlewich, Cheshire East
Rating: 4.92

4.9 Rating 36 Reviews

97 %

of reviewers recommend Pentagon Play

About Pentagon Play:

Since 1998, Pentagon Play has transformed 15,000+ playgrounds, enhancing learning through play for 5 million children. With 25+ years expertise, we create engaging spaces for children across the UK.

Visit Website

Phone:

01625 890 330

Email:

info@pentagonplay.co.uk

Location:

Unit 1,
Aston Way,
Middlewich
Cheshire East
CW10 0HS

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Pentagon Play 5 star review on 10th July 2026

Kym Morgan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to work with the Pentagon team both in the planning and execution of our Playground upgrade. Looking forward to working with them again in the future.”

Pentagon Play 5 star review on 20th July 2026

Helpful Report

(Project Manager - Jay Grainger) - Posted 1 month ago

Hi James, Thank you for sharing your kind words. We’re really glad to hear that you found the planning and execution easy and that you’re looking forward to working with us again. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“We have worked with Pentagon several times over the years. Their unique products are industry leading and their helpful team have worked professionally and diligently in every instance. I would highly recommend them to any school looking to enhance their outdoor facilities”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your kind words. We’re really glad to hear that you’ve had positive experiences with Pentagon over the years and that our products and team have met your expectations. We appreciate the recommendation and look forward to continuing to support your outdoor facilities. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“We are thrilled with our second wooden gazebo installation from Pentagon. The finish is beautiful, and the children have settled into the new space immediately. Highly recommended!”

Pentagon Play 5 star review on 16th July 2026

Helpful Report

(Project Manager - Jay Grainger) - Posted 1 month ago

Hi Jim, Thank you for sharing your kind words. We’re really glad to hear that the second wooden gazebo installation meets your expectations - the finish sounds beautiful, and it’s wonderful that the children have settled in so well. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“It has been a delight to work with Pentagon from the planning stage of our new outdoor play areas through to the installation and aftercare of the project. The finished play areas have added a wonderful and safe outdoor setting for our EYFS children.”

Helpful Report

(Project Manager - Fern Horsfield) - Posted 1 month ago

Hi there, Thank you for sharing your kind words. We’re really glad to hear that you enjoyed working with Pentagon from planning through to installation and aftercare, and that the finished play areas provide a wonderful and safe outdoor setting for your EYFS children. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“We would like to express our sincere gratitude and appreciation to the incredible team who installed our outdoor playground. From start to finish, their workmanship, professionalism, and attitude were nothing short of exceptional. The quality of their craftsmanship was evident in every aspect of the installation. Their attention to detail, precision, and commitment to doing the job properly gave us complete confidence that the playground was being built to the highest possible standard. The finished result exceeded all expectations and has transformed our outdoor space. What stood out even more was the attitude of every member of the team. They were courteous, hardworking, respectful, and consistently positive throughout the project. They took great pride in their work, kept the site organised and safe, and were always willing to answer questions and provide reassurance when needed. Their dedication and teamwork were genuinely inspiring to watch. Despite the demands of the job (and the immense heat), they approached every task with enthusiasm, professionalism, and a smile. It was clear that they cared deeply about delivering something special for our children and community. We cannot thank them enough for their efforts. They were an absolute credit to their company, and we would highly recommend them to anyone looking for a team that combines outstanding craftsmanship with exceptional customer service. The playground they have created will bring joy to children for many years to come, and we are immensely grateful for their fantastic work.”

Helpful Report

(Project Manager - Fern Horsfield) - Posted 1 month ago

Hi Aaron, Thank you for your kind words. We’re really glad to hear the installation met your high standards and that the team’s attitude and professionalism stood out throughout the project. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“Pentagon did a renovation of our EYFS outdoor areas over a weekend and managed to get the job done to a very high standard, and Luke & team were here on the Monday morning to finish the last littl ebits and leave the area clean and ready to use. There was a misunderstanding with organisation of the floor materials (eg which parts they were going to be used for) and the Pentagon team helped resolve this and displayed top-notch customer service. Thank you to Jay, Georgia & Luke for their professionalism and desire to leave everything right - we would definitely use again for their customer focus alone!”

Helpful Report

(Project Manager - Jay Grainger) - Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We’re really pleased to hear that the renovation over the weekend was completed to a high standard and that Luke and the team finished the final touches promptly. It’s great that the misunderstanding about the floor materials was resolved and that Jay, Georgia & Luke demonstrated professionalism and a strong customer focus. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“Amazing service from start to finish!!! Great communication, tidy and organised workers. Kept us upto date at each stage of the process! Would highly recommend. The children are thoroughly enjoying the new space on the playground.”

Pentagon Play 5 star review on 14th July 2026

Helpful Report

(Project Manager - Josh Davis) - Posted 1 month ago

Hi Jenna, Thank you for sharing your wonderful feedback. We’re really pleased to hear the service was amazing from start to finish, and that communication, tidiness, and updates at each stage met your expectations. It’s great to know the children are enjoying the new playground space. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“Excellent installation team, great communication”

Helpful Report

(Project Manager - Josh Davis) - Posted 1 month ago

Hi there, Thank you for sharing your feedback. We’re really pleased to hear the installation team delivered excellent work and that communication was great. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“Excellent start then a slight delay in starting due to our materials being sent to the wrong place. However Jason and his team worked super hard to claw back the wasted time. Resulting in our amazing space looking spit spot. The children love it and the quality is superb. Would definitely recommend Pentagon.”

Helpful Report

(Project Manager - Ben Ferguson) - Posted 2 months ago

Hi Kym, Thank you for taking the time to share your experience. We’re really glad to hear that Jason and the team worked hard to make up for the initial delay and that you’re happy with the space, its quality, and that the children love it. We appreciate your recommendation. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“We recently used Pentagon to replace our old school trim trail with a new play tower and slide. Jordan was very helpful with the quotes, and the team that came to remove the old equipment and replace it with the new equipment were friendly and professional. Turn around times were also good. I would highly recommend!”

Helpful Report

(Project Manager - Ben Ferguson) - Posted 2 months ago

Hi there, Thank you for taking the time to share your kind words. We’re really pleased to hear that Jordan was helpful with the quotes and that the team were friendly, professional, and that the turnaround times were good. We appreciate your recommendation. Kind regards, Ahsan @ Pentagon Play

Posted 1 month ago

“I was very disappointed with both the product and the level of customer service received. We were supplied with a faulty block, and when we initially raised the issue, our concerns were not taken seriously. Instead of addressing the problem, we were issued with an invoice. It was only after we raised the matter again that we were offered a replacement. Unfortunately, the replacement took over a month to arrive, and communication throughout the process was very poor. Updates were infrequent, and I often had to chase for information. What was particularly frustrating was that when I asked whether any compensation or discount would be offered for the inconvenience, I was repeatedly told that the replacement had been provided "for free" – as though I should have been expected to pay again to replace a faulty product. A replacement for a defective item should be standard practice, not presented as a goodwill gesture. The situation was especially concerning given the health and safety implications of the faulty product. We had specifically chosen to pay more for this supplier, believing the quality of the product and aftercare service would justify the additional cost. Sadly, that was not our experience. Overall, I found the handling of the issue disappointing and felt there was a lack of accountability, communication, and commitment to customer care. I would not choose this supplier again based on this experience.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We are disappointed to read this, as it does not reflect the experience we aim to provide for any of our customers. We worked as quickly as possible resolve the issue with the item. After investigation, we arranged for a replacement to be manufactured and supplied as soon as possible, under the terms of our warranty. We appreciate that the level of communication during this process did not meet your expectations, and we're sorry that this left you feeling frustrated. Your feedback has been shared with the relevant teams so we can continue to improve. Should you wish to discuss the matter further, we would welcome the opportunity to speak directly and can be contacted privately at any time.

Posted 2 months ago

“We are really happy with the whole process from the quote to the finished product.”

Pentagon Play 5 star review on 25th June 2026

Helpful Report

(Project Manager - Josh Davis) - Posted 2 months ago

Hi Clare, Thank you for your kind words. We’re really glad to hear that you’re happy with the whole process from quote to finished product. Kind regards, Ahsan at Pentagon Play

Posted 2 months ago

“This time around, Pentagon have been much better with their customer service, delivery and communiation than in previous years. Greg came out and was very helpful and supported our vision well. He was accommdating and wanted to hear of past experiences and make amense. Jay kept in constant communciation such as when a post was damaged and potential delays. He phoned to check everything was as expected and was keen to ensure everything had gone to plan and well. The three guys who fitted it were friendly, polite, hard working and eager to get everything done properly. They kept the area tidy, even added grass seed to areas around the posts, checked everything was fitted properly and talked me through each part as well as checking where we wanted certain equipment. Thank you everyone for making this process smooth and easy. It looks fantastic, the children love it and the fitting was easy going with minimal disturbance, especially as it was SATs week, so thank you.”

Pentagon Play 5 star review on 20th May 2026

Helpful Report

(Project Manager - Jay Grainger) - Posted 3 months ago

Hi Sophie, Thank you so much for taking the time to share your experience. We’re really glad to hear that the service, communication, and fitting process met your expectations this time, and that Greg, Jay, and the fitting team made everything smooth and enjoyable for you and the children. We appreciate your kind words and are happy to hear the project looked fantastic and caused minimal disturbance during SATs week. Kind regards, Ahsan at Pentagon Play

Posted 3 months ago

“Excellent experience with Pentagon Play. Our new 6m gazebo is outstanding and the installation was handled with total professionalism. A smooth, easy process from start to finish—highly recommended.”

Helpful Report

(Project Manager - Jay Grainger) - Posted 3 months ago

“Great service and competitively priced. The communication from Christy was outstanding, and the installation team was incredibly friendly. We will definitely be using them again in the future!”

Pentagon Play 5 star review on 13th May 2026

Helpful Report

(Project Manager - Christy Roberts) - Posted 3 months ago

“Great communication and efficient process from start to end.”

Helpful Report

(Project Manager - Jay Grainger) - Posted 3 months ago

“Project was handled really well, no hiccups or issues, the guys that were installing were brilliant and a credit to the company, all in all went really smoothly and done in good time. Has brought some brightness and life to the playground. Highly recommend.”

Pentagon Play 5 star review on 12th May 2026

Helpful Report

(Project Manager - Jay Grainger) - Posted 3 months ago

“We had an excellent experience with Pentagon Play from start to finish. Their team was professional, helpful, and responsive throughout the entire process—from the initial quotes and design ideas to the final installation. They were always on hand to answer any questions and made everything feel smooth and stress-free. The quality of service and attention to detail were outstanding. We are absolutely delighted with our new preschool and outdoor play area, and would highly recommend them.”

Pentagon Play 5 star review on 7th May 2026

Helpful Report

(Project Manager - Fern Horsfield) - Posted 4 months ago

“We contacted Pentagon about giving our nursery garden a makeover and they definitely delivered, Lewis came out to do a site visit and the plans and he captured exactly what we were hoping to achieve. He created the plans and worked with us to make sure they were perfect. The booking and arranging was simple, through easy online systems and great customer service. We were then handed over to Ben who was the project manager and he kept us updated on the process and who would be attending site. On the week of installation, all fitters were polite, professional and very aware of the setting being an education setting and the policies in place to keep the children safe. They were quick, efficient and thorough. This shows in the playground we now have, the children and staff love it, parents have been delighted to see the renovation and it really has improved our outdoor provision. Thank you Pentagon!”

Pentagon Play 5 star review on 29th April 2026

Helpful Report

(Project Manager - Ben Ferguson) - Posted 4 months ago

“good design, good quality product’s and fitted quickly with no fuss couldn’t ask for more”

Helpful Report

Posted 4 months ago

Pentagon Play is rated 4.9 based on 36 reviews