“I would like to put 0 and even less. Don't ever buy from this shop!!! Never! I was in Belgium on holiday and bought a coat from them but they didn't remove the security tag. I returned back home and can't wear the coat - it raises an alarm in every shop. The tag is very different from what is usually used. I've been trying to resolve the issue with the shop asking where I could go to remove the tag as I am not planning on visiting Belgium. They don't even try to help, just told me they were not dealing with such issues. After you buy from them, it all becomes your problem”
“I will never order in Pepe Jeans again! I paid 350 Euros and still waiting for my order... Just called and they informed me the order was cancelled because all orders paid with direct transfer were cancelled ?!?!, but nobady sent me an infomational email neither got my money back! I'm really dissapointed and of course annoyed. Wish other customers a better luck than me”
“I will never order from Pepe Jeans again! There is no returnlabel attached to your order, so you can't return your order!! Their customerservice is big disgrace! Pepe Jeans will do everything to avoid you returning your order so they can keep your money! A real disgrace! When and if you can find their phonenumber, they will promise you to do everything so you can return your order, if you ask them to confirm it on email, they promise you they will.... after 2 reminders I got a confirmation. However, 2 weeks later they send me an email that they can't send me al label to return my order. After 7-8 mails and almost a month later I still don't have a returnlabel! Pepe has my money and I have a dress that is too big!! I want the return of and I want my money back!!”
“Very quick service. Ordered on Monday and arrived wednesday to Portugal trough Seur. However the leather jacket that was suplied had lost is shine...and even appears to have a slight supperfical mould. Contacted store@pepejeans.com to return with no cost and it seems that it wont be a problem.”
