PerfectVape Reviews

2.0 Rating 135 Reviews
F
Happiness Grade
F

Refund - Difficult

22.22%
Industry Average
Half the time disposables don't work and they find any reason not to give a refund.
posted 2 months ago - Anonymous
My vape has never worked & this seller wouldn’t give me a refund. I requested within the ten days the site shows for a refund. My vape now says check atomizer no matter if I change the coil & clean the contact points. Worst vape shop ever
posted 6 months ago - Nick
Stay as far away from this company as possible. Horrible customer service. Very lengthy delivery times. Do not stand behind their product. I am being forced to sue them to get a refund.
posted 6 months ago - Jack
At first orders were doing OK. Took longer than expected. I received a bad vape and let it go. I order 4 -6 at a time due to $10 shipping fee. Another time, the disposable started smoking. The last 2 times I ordered I bought a total of 7 and 3 were leaking and another one stays running and hets hot. They told me I only had 48 hours to contact them. They won't even exchange. By the way, I received my order less than 48 hours and they still will not refund or exchange!! BAD CUSTOMER SERVICE!! UNSATISFIED CUSTOMER!!
posted 1 year ago - Gina Kingery
It had taken over two weeks or 10 business days as they state it can take before I was able to make a claim that my items never showed. A customer support person named Vince emailed me stating that it was usps fault and they can only either reship my order or refund. I stated twice I would like them reshipped and asked if I could get them quicker due to the inconvenience.
posted 1 year ago - Anonymous
Wow after seeing these reviews I'm so disappointed I was honestly going too make another order but after not receiving my 4 dollars and change back from a defective item its the principal why not refund people I emailed them again we will see if they do ill remove this but as of now not a good look
posted 1 year ago - Samantha jones
I was given store credit but was told they don't refund shipping ( I didn't request a refund of the shipping I already paid it so I would have 2 WORKING vapes) so in other words, to get a vape that I already paid shipping for ($10) I would have to pay ANOTHER $10 shipping to get a replacement.
posted 2 years ago - Kelly
TERRIBLE SCAM ARTIST DONT GET WHAT YOU ORSER AND ITA IMPOSSIBLE TO CONTACT THEM ABOUT IT FOR A REFUND DONT WASTE YOUR MONEY OR TIME
posted 2 years ago - Jessica
DIDNT RECIEVE ANYTHING I BOUGHT $60 worth of stuff and they refuse to refund or credit it because it’s the “post offices fault”. Horrible customer service, horrible company. DO NOT BUY
posted 2 years ago - Gavin C.
DO NOT BUY COILS FROM PERFECT VAPE!! I ORDERED 4-5 PACKS OF COILS AND HAD TO THROW AWAY 16 OF 20 BECAUSE THEY TASTE BURNT. I CONTACTED THEM AND THEY BASICALLY SAID F- YOU. THEY DO NOT STAND BEHIND THEIR PRODUCT AND WOULD NOT GIVE A REFUND. JUST WANTED TO LET EVERYONE KNOW NOT TO BUY ANYTHING FROM THEM!!!!
posted 2 years ago - Anonymous