PerfectVape Reviews

Name: PerfectVape
Rating: 1.94

1.9 Rating 143 Reviews

22 %

of reviewers recommend PerfectVape

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Metrics

1.9

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

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“I bought a box of 10 Hyde vapes. It took several weeks to arrive. But the problem is that the first 2 I opened do not work. But because I had them for a couple of weeks before using them they dont want to credit me at all. Not even for the 8 I didnt open. I have been a loyal customer for 4 years, buying in bulk. They dont care. They said I had to test them in the first week. I guess Im supposed to open 10 vapes at once to test that they are not faulty. Having not had an issue in the 4 years prior I didnt think I had to do that. I have dealt with their extremely long ship times because i do buy in bulk but I will no longer buy from them since they have zero loyalty or care for good customers. They also obviously do not care after seeing all of these bad reviews.”

Helpful Report

Posted 1 week ago

“Ordered a mini vape that I can no longer find near me. I was so excited for it to come and it did not work. Was a dud. In the past week, I have been in the hospital with my fiancée undergoing surgery and I’ve started a new job. I finally got to email perfect vape with my concern about 4 days out (?) and they informed me that because I was not within 72 hours, they will not refund. Nowhere did I see that mentioned anywhere. And regardless, a dud is a dud. Totally uncool. Do not recommend ordering with them.”

Helpful Report

Posted 1 week ago

“They sold me a disposable vape that did not work. Refused me a refund”

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Posted 4 months ago

“After waiting two weeks for my order. My whole order is wrong and missing a vape. They send me 3 lost marry with horrible flavors instead of 3 geek bar and a phone vape”

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Posted 4 months ago

“Shipping took 15 days. Crazy. So the money I saved was definitely less than what I spent on vapes during that 15 day period.”

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Posted 5 months ago

“I ordered from them two weeks ago and instead of helping me, they deleted my account and blocked me so yeah this company is complete garbage. You literally pay 10 bucks for a snail mail.— and I still haven’t received my package and now I can’t contact the company so I pretty much got scammed”

Helpful Report

Posted 8 months ago

“I haven't received my order yet & there r no way to contact that company by phone & I'm still waiting on my order it's been more than a week”

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Posted 10 months ago

“I'm happy with perfect vape, products are great, prices are great, shipping is 1 to 2 weeks depending on where u live but it's not their fault, the Government is waging war against vape shops because half the cost of cigarettes are Federal taxes and since millions have switched to vaping the Government is losing millions in tax revenue, the Government is trying to drive ppl back to smoking notice how anti vaping commercials have replaced anti smoking ads”

Helpful Report

Posted 1 year ago

“When I received my package, there was no invoice so clearly the person filling the order could not see if it was right or not. They did not put all of my vapes inside the package and I want my money back, but you can’t get a hold of them if they are doing this to multiple people over and over again they are raking in the money. I want my money back it took a long time to get my order I can’t believe people can get away with this.”

Helpful Report

Posted 1 year ago

“Ordered almost 2 weeks ago, haven't received it yet.”

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Posted 1 year ago

“Seems they don't fill orders anymore but still collect payments. Lost this customer forever.”

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Posted 1 year ago

“I ordered 2/23 got a tracking number that day. Still nothing on the tracking number. 6 days after I received it. Do not order from here !!”

Helpful Report

Posted 1 year ago

“For the people that’s been waiting for their vapes, has it been delivered yet? I ordered mine on 02/04/24 and now it’s 02/20/24 and still haven’t receive my package. Usually other websites I would get mine a week after I place my orders.”

Helpful Report

Posted 1 year ago

“I order from perfect vape on 2/3, it is 2/16 and I have still not received my items. Tracking states it is in my state but still waiting to continue on. I will never order from this company again. My usual company ships and is deliver no longer than 3 days! This time frame with perfect vape is unexceptable”

Helpful Report

Posted 1 year ago

“I would rather them lower if I could. Half the time disposables don't work and they find any reason not to give a refund. Then they didn't tell me the kit I bought didn't include a battery so I had to pay another 10 dollars shipping for a 5 dollar battery that still hasn't come almost a month later They denied the refund request and I don't think I'm getting my battery. So I've wasted more than enough money on these greedy a holes.”

Helpful Report

Posted 1 year ago

“Today is 2/12/24, my money has been gone from my account since 1/21/24...that is TOTALLY UNACCEPTABLE! Some BS story about it not being legal for them to ship...they are shipping through some delivery service in Vegas! Good grief! DO NOT WASTE YOUR TIME AND MONEY WITH THESE JERKS!”

Helpful Report

Posted 1 year ago

“Don’t order from here if you are in need of a vape in a timely manner. I ordered mine weeks ago and the tracking says it’s still at least a week out. Now I’m concerned if I’ll get it at all, and if I do, what condition it will be in. I’ve ordered things from overseas and they arrive quicker.”

Helpful Report

Posted 1 year ago

“I left another vape company because it took forever to receive my orders. PV filled my order the same day but it has been 17 days since and not only do I not have my items (they certainly took my money right away) but their so-called tracking number doesn't appear to exist in any shipping company in the world. Now, because they do not care about customer service I am forced to go to a local vape shop and pay retail for stuff I already ordered from this "company". Do not order from these people.”

Helpful Report

Posted 1 year ago

“Totally horrible experience with them. Ordered my vapes, first of all the items were shipped literally days after purchase instead of sending them when they were purchased. Second of all, their shipping carrier is pure garbage. You pay shipping fees for that garbage and then good luck receiving it. In my case it’s several weeks as the items are in transit as if I ordered them from Mars. I’ve read som reviews where people were awaiting for months for their delivery. Thus, it’s pure garbage that is not worth spending a penny on…”

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Posted 1 year ago

“No issues whatsoever!!! I accidentally put my ship to and bill to backwards on my order. One email to customer service and it was corrected. Got exactly what I ordered. Shipping time was acceptable. I ordered on a Friday with a holiday on a Monday and inclement weather all across the country. If not for those two variables, easily would've been 7-10 days on the shipping. Price, best by far of any other online retailer. This was my first purchase and plan on being a repeat customer”

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Posted 1 year ago

PerfectVape is rated 1.9 based on 143 reviews