PerfectVape Reviews

Name: PerfectVape
Rating: 1.95

2.0 Rating 147 Reviews

22 %

of reviewers recommend PerfectVape

Company Reviews

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Metrics

2.0

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

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“I am compelled to write this review, as I recently ordered 11 vapes from this company and am currently enjoying one. The products are all perfect, with no issues, good flavor, and a valid expiration date on all boxes fresh products sealed authentic packaging batteries great no negative feedback at all great vaps. I am perplexed by the numerous negative reviews, as my experience has been overwhelmingly positive. I obtained an excellent price for authentic vapes with no leaks or expired products. While it took 4 to 5 days to process my order, this timeframe was clearly stated by the company. Subsequent shipping took around two weeks, which is reasonable considering the laws and regulations that must be followed, and this was clearly stated, along with other warnings of potential issues. Before making a purchase, customers are aware of the timeframe, so I fail to understand the negative reviews amd complaining solely based on delivery times..... If you are willing to pay triple the price or more for vapes and cannot wait a simple two weeks or so, I suggest visiting a physical store. However, I implore customers to refrain from posting negative reviews solely due to delivery times, as this information was provided upfront.As well to the people who do not test the products look this is done at any vap store you go to this place give ten days at least :) So better then the 24 hours or nothing when you go into the vap store they make you test them better you leave right on the spot not their fault you didn't in all reality so ypu have no reason for the bad review in my opinion anyway.. I am impressed by this company's transparency and honesty. Although any customer service could be improved with the addition of a phone line, email communication is available. I must admit that I was apprehensive after reading the reviews, but I am 100 percent satisfied with my purchase of 11 vapes and thankful I did not solely rely on these negative reviews and must state my positive experience with this company. It is essential to remember that businesses cannot satisfy everyone's expectations. I encourage potential customers to form their own opinions and see the positive reviews as well like mine and take advantage of the significant savings offered for a great product. I will use this company again in the future and would like to express my gratitude for a great product and a great price, and I look forward to being a lifelong customer.”

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Posted 1 week ago

“Their shipping sucks it's been a week and it hasn't even reached USPS yet!!!!”

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Posted 1 month ago

“Ordered vapes from here a week ago and still haven't received them. Keep sending them emails and I don't get a response! WOULD NOT RECOMMEND!!!”

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Posted 1 month ago

“Ordered over $100 worth of foger pods and 1 didnt work. Emailed them and hadn't heard anything and apparently it was in my spam folder when I remembered later. Well apparently it surpassed their time limit and since I didnt send the video in their allotted time I'm stuck with a full pod that wont do anything. They even still asked for the video that had to be edited several times for length proving it didnt work and they wont honor their products in any manner. They should be ashamed.”

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Posted 2 months ago

“I bought a box of 10 Hyde vapes. It took several weeks to arrive. But the problem is that the first 2 I opened do not work. But because I had them for a couple of weeks before using them they dont want to credit me at all. Not even for the 8 I didnt open. I have been a loyal customer for 4 years, buying in bulk. They dont care. They said I had to test them in the first week. I guess Im supposed to open 10 vapes at once to test that they are not faulty. Having not had an issue in the 4 years prior I didnt think I had to do that. I have dealt with their extremely long ship times because i do buy in bulk but I will no longer buy from them since they have zero loyalty or care for good customers. They also obviously do not care after seeing all of these bad reviews.”

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Posted 6 months ago

“Ordered a mini vape that I can no longer find near me. I was so excited for it to come and it did not work. Was a dud. In the past week, I have been in the hospital with my fiancée undergoing surgery and I’ve started a new job. I finally got to email perfect vape with my concern about 4 days out (?) and they informed me that because I was not within 72 hours, they will not refund. Nowhere did I see that mentioned anywhere. And regardless, a dud is a dud. Totally uncool. Do not recommend ordering with them.”

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Posted 7 months ago

“They sold me a disposable vape that did not work. Refused me a refund”

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Posted 10 months ago

“After waiting two weeks for my order. My whole order is wrong and missing a vape. They send me 3 lost marry with horrible flavors instead of 3 geek bar and a phone vape”

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Posted 11 months ago

“Shipping took 15 days. Crazy. So the money I saved was definitely less than what I spent on vapes during that 15 day period.”

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Posted 1 year ago

“I ordered from them two weeks ago and instead of helping me, they deleted my account and blocked me so yeah this company is complete garbage. You literally pay 10 bucks for a snail mail.— and I still haven’t received my package and now I can’t contact the company so I pretty much got scammed”

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Posted 1 year ago

“I haven't received my order yet & there r no way to contact that company by phone & I'm still waiting on my order it's been more than a week”

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Posted 1 year ago

“I'm happy with perfect vape, products are great, prices are great, shipping is 1 to 2 weeks depending on where u live but it's not their fault, the Government is waging war against vape shops because half the cost of cigarettes are Federal taxes and since millions have switched to vaping the Government is losing millions in tax revenue, the Government is trying to drive ppl back to smoking notice how anti vaping commercials have replaced anti smoking ads”

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Posted 1 year ago

“When I received my package, there was no invoice so clearly the person filling the order could not see if it was right or not. They did not put all of my vapes inside the package and I want my money back, but you can’t get a hold of them if they are doing this to multiple people over and over again they are raking in the money. I want my money back it took a long time to get my order I can’t believe people can get away with this.”

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Posted 1 year ago

“Ordered almost 2 weeks ago, haven't received it yet.”

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Posted 1 year ago

“Seems they don't fill orders anymore but still collect payments. Lost this customer forever.”

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Posted 1 year ago

“I ordered 2/23 got a tracking number that day. Still nothing on the tracking number. 6 days after I received it. Do not order from here !!”

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Posted 1 year ago

“For the people that’s been waiting for their vapes, has it been delivered yet? I ordered mine on 02/04/24 and now it’s 02/20/24 and still haven’t receive my package. Usually other websites I would get mine a week after I place my orders.”

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Posted 1 year ago

“I order from perfect vape on 2/3, it is 2/16 and I have still not received my items. Tracking states it is in my state but still waiting to continue on. I will never order from this company again. My usual company ships and is deliver no longer than 3 days! This time frame with perfect vape is unexceptable”

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Posted 1 year ago

“I would rather them lower if I could. Half the time disposables don't work and they find any reason not to give a refund. Then they didn't tell me the kit I bought didn't include a battery so I had to pay another 10 dollars shipping for a 5 dollar battery that still hasn't come almost a month later They denied the refund request and I don't think I'm getting my battery. So I've wasted more than enough money on these greedy a holes.”

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Posted 1 year ago

“Today is 2/12/24, my money has been gone from my account since 1/21/24...that is TOTALLY UNACCEPTABLE! Some BS story about it not being legal for them to ship...they are shipping through some delivery service in Vegas! Good grief! DO NOT WASTE YOUR TIME AND MONEY WITH THESE JERKS!”

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Posted 1 year ago

PerfectVape is rated 2.0 based on 147 reviews