PerfectVape Reviews

Name: PerfectVape
Rating: 1.95

2.0 Rating 147 Reviews

22 %

of reviewers recommend PerfectVape

Company Reviews

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Metrics

2.0

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

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“Don’t order from here if you are in need of a vape in a timely manner. I ordered mine weeks ago and the tracking says it’s still at least a week out. Now I’m concerned if I’ll get it at all, and if I do, what condition it will be in. I’ve ordered things from overseas and they arrive quicker.”

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Posted 1 year ago

“I left another vape company because it took forever to receive my orders. PV filled my order the same day but it has been 17 days since and not only do I not have my items (they certainly took my money right away) but their so-called tracking number doesn't appear to exist in any shipping company in the world. Now, because they do not care about customer service I am forced to go to a local vape shop and pay retail for stuff I already ordered from this "company". Do not order from these people.”

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Posted 1 year ago

“Totally horrible experience with them. Ordered my vapes, first of all the items were shipped literally days after purchase instead of sending them when they were purchased. Second of all, their shipping carrier is pure garbage. You pay shipping fees for that garbage and then good luck receiving it. In my case it’s several weeks as the items are in transit as if I ordered them from Mars. I’ve read som reviews where people were awaiting for months for their delivery. Thus, it’s pure garbage that is not worth spending a penny on…”

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Posted 1 year ago

“No issues whatsoever!!! I accidentally put my ship to and bill to backwards on my order. One email to customer service and it was corrected. Got exactly what I ordered. Shipping time was acceptable. I ordered on a Friday with a holiday on a Monday and inclement weather all across the country. If not for those two variables, easily would've been 7-10 days on the shipping. Price, best by far of any other online retailer. This was my first purchase and plan on being a repeat customer”

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Posted 1 year ago

“Buyer Beware!!!! If you have any issues at all they will not try and help you at all. Plus shipping is a month not 10 days! Also don’t plan on any refunds for any reason with these crooks!”

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Posted 1 year ago

“Perfect vape online is awesome.I have been buying from them for some time but I have always been very happy with everything I purchased so far the wait time for shipping is not long at all I recommend this to everybody”

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Posted 1 year ago

“I ordered 20 vapes they charged me for all of them. Then I get an email saying 2 of the vapes I ordered were out of stock. They told me I had credit at perfect vape for $28.83 I told them to put the money on my debit card. They never did a month later. It took 3 weeks to get the vapes and half of the Oxnard pro 10000 puffs don’t work the ones that do work taste like burnt plastic thanks perfect vape!!! You’re far from perfect. Perfect vape scam is more like it.”

Helpful Report

Posted 1 year ago

“Terrible company took my 75$ never sent my order and blocked me at Customer service”

Helpful Report

Posted 2 years ago

“Completely wrong order shipped. Ordered bulk e juice and coils. Received 11 rechargeable disposable pods. Contacted customer service and jumped through their hoops to prove incorrect items sent. Was informed that my original order won't be processed until I ship these items back. Emailed me return label, I informed them I don't have a printer. Should not have to pay to print it elsewhere. Another customer obviously was not sent their correct order as well. A shame as my order was 70$ and items I received total about 150$. Time to sell pods and buy elsewhere.”

Helpful Report

Posted 2 years ago

“I ordered from them over two weeks ago and was provided a tracking number and for 10 days now the tracking number as said it's still not at a USPS location and I email them to find out where my order is and I get automated responses instead of an actual representative letting me know why it's taking so long to arrive”

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Posted 2 years ago

“Shipping took decades and it was shipped with ID verification + signature.”

Helpful Report

Posted 2 years ago

“I’ll leave a 3 star for now, shipping label created on Monday oct 30, order was marked shipped on Oct 30 through the site, my package was not received by the post office until November 2nd. Which I wouldn’t mind, except there is no where in the FAQs that say “we only ship on x-day”. I understand smaller businesses make specific drop days for the post office, instead of doing trips every day, which is okay. But there’s no customer service chat or number to confirm this, there’s no faq’s regarding this. You’re just waiting in limbo. Hopefully my entire order arrives without missing or wrong products.”

Helpful Report

Posted 2 years ago

“My vape has never worked & this seller wouldn’t give me a refund. I requested within the ten days the site shows for a refund. My vape now says check atomizer no matter if I change the coil & clean the contact points. Worst vape shop ever”

Helpful Report

Posted 2 years ago

“Stay as far away from this company as possible. Horrible customer service. Very lengthy delivery times. Do not stand behind their product. I am being forced to sue them to get a refund.”

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Posted 2 years ago

“My first order with this company took almost a month to fulfil. It was marked shipped when in fact, it was not. Upon contacting customer service to inquire why my shipped product (without tracking number) never arrived they said they wanted a copy of my ID. They did not request it until I asked about it and after they marked my product shipped. I did eventually get that product. I made another order that as of this writing (and pushing a month again) has not arrived. I did however receive the wrong order. The company insists that I ship them back the incorrect product BEFORE they send the correct product. Given that this company has not been even close to reliable at any point I refused stating I would ship the product back AFTER they fulfilled my original order. They refused and have since become silent.”

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Posted 2 years ago

“This company takes your money and then never sends the package. Horrible customer service.”

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Posted 2 years ago

“Horrible shipping, shipping fees, and even worse customer service that does nothing to try to resolve problem or correct issues.”

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Posted 2 years ago

“HORRIBLE CUSTOMER SERVICE EXTREMELY SLOW SHIPPING, NO TRACKING NUMBERS TO TRACK YOUR ORDERS!!! BEWARE OF THIS COMPANY!!”

Helpful Report

Posted 2 years ago

“I ordered 5 vapes from perfect vapes, I got all 5 never opened & all work great. Shipping didn't take long either ;)”

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Posted 2 years ago

“My shipping label was created 3 business day's ago and still sitting on my package. Cheaper prices for the lack of customer service and slow shipping. Will not be recommending PerfectVape or buying from here ever again!!! First time buyers experience sux. Please trust the bad reviews.”

Helpful Report

Posted 2 years ago

PerfectVape is rated 2.0 based on 147 reviews