I was sent totally wrong product. Not my fault. I sent them pictures of what they sent me. I jumped through their hoops. Sent them the tracking number and picture of package at post office after post office put shipping label on it. Proof it was on its way. I was told if I sent this info they would ship the correct product to me. Well it is 5 days later and still they haven't sent me a tracking number. I order every other month from this so repeat customers mean nothing. I can't get what I use around me or I wouldn't even jumped through their hoops. They make mistake and I paid the price. I would have offered to priority mail or over night it if it was my company and I was given nothing but grief. I use smok novo not nord.This started last Friday and now it is Wednesday night and still nothing. I hope the owner hears about this.