“My shipping label was created 3 business day's ago and still sitting on my package. Cheaper prices for the lack of customer service and slow shipping. Will not be recommending PerfectVape or buying from here ever again!!! First time buyers experience sux. Please trust the bad reviews.”
“Perfect vape sells to minors and won't make it right with parent whose credit card was used. Child ordered under her name, which does not match credit card. Perfect vape quit responding to emails once I proved I was an adult.”
“At first orders were doing OK. Took longer than expected. I received a bad vape and let it go. I order 4 -6 at a time due to $10 shipping fee. Another time, the disposable started smoking. The last 2 times I ordered I bought a total of 7 and 3 were leaking and another one stays running and hets hot. They told me I only had 48 hours to contact them. They won't even exchange. By the way, I received my order less than 48 hours and they still will not refund or exchange!! BAD CUSTOMER SERVICE!!
UNSATISFIED CUSTOMER!!”
“I was sent totally wrong product. Not my fault. I sent them pictures of what they sent me. I jumped through their hoops. Sent them the tracking number and picture of package at post office after post office put shipping label on it. Proof it was on its way. I was told if I sent this info they would ship the correct product to me. Well it is 5 days later and still they haven't sent me a tracking number. I order every other month from this so repeat customers mean nothing. I can't get what I use around me or I wouldn't even jumped through their hoops. They make mistake and I paid the price. I would have offered to priority mail or over night it if it was my company and I was given nothing but grief. I use smok novo not nord.This started last Friday and now it is Wednesday night and still nothing. I hope the owner hears about this.”
“It had taken over two weeks or 10 business days as they state it can take before I was able to make a claim that my items never showed. A customer support person named Vince emailed me stating that it was usps fault and they can only either reship my order or refund. I stated twice I would like them reshipped and asked if I could get them quicker due to the inconvenience.”
“Wow after seeing these reviews I'm so disappointed I was honestly going too make another order but after not receiving my 4 dollars and change back from a defective item its the principal why not refund people I emailed them again we will see if they do ill remove this but as of now not a good look”
“Worst company I’ve ever dealt with. They suspended my account after I complained to BBB about receiving faulty products (over half were DOA). I understand the return policy but Jezuz, give an old woman the $9 credit in her account!! No response from customer service. STAY AWAY!! They’re cheap for a reason!!”
“Absolute Trash! Do yourself a favor and find another Vape shop. Youll be sorry if you don't because you'll end up with Broken vapes and ZERO customer service. Good luck!”
“After buying ejuice from them, I noticed it was hurting my throat. (Been vaping for years so it shouldn't). After telling customer support I was told all sales are final. AVOID THEM!!”
“THESE PEOPLE ARE THIEVES AND ROBBERS. THEY ACCEPTED MY CREDIT CARD FOR A VAPE. AND THE NEXT DAY CANCELLED MY ORDER, THEN THEY ASKED ME FOR PICTURE ID. AND TOLD ME THEY ARE NOT REFUNDING MY MONEY OR SENDING MY VAPE BECAUSE I DID NOT SEND THEM A PICTURE ID. DO NOT BUY FROM THESE THIEVES!”
“I use perfect Vape a couple of times received my order very quickly unfortunately several of the vapes leak after a few days mostly the Hyde retro rechargeables but I did not complain I ordered $90 worth of different vapes never received Confirmation email I tried to call and email all of their website information the emails did not go through and now from seeing all of this I should have researched first”
“I have been a customer for a long time and ran into a recent issue of getting a $14 vape that didn't work ( this order contained 2 vapes ) . I know these things happen but when I contacted them after sending a video of product not working as they requested. I was given store credit but was told they don't refund shipping ( I didn't request a refund of the shipping I already paid it so I would have 2 WORKING vapes) so in other words, to get a vape that I already paid shipping for ($10) I would have to pay ANOTHER $10 shipping to get a replacement. Bad customer service if you ask me. Why should I have to pay another $10 for a product they sent me that was broken. Mind you I have been long time customer ordering Anywhere from 2 to 5 vapes at a time.”
“Wrong item pictures on website. When asked to fix the mistake, they spent enough time to email me 10 times to rudely say that they would not make it right.
Do not use this company.”
“DIDNT RECIEVE ANYTHING I BOUGHT $60 worth of stuff and they refuse to refund or credit it because it’s the “post offices fault”. Horrible customer service, horrible company. DO NOT BUY”
