PerfectVape Reviews

Name: PerfectVape
Rating: 1.96

2.0 Rating 135 Reviews

23 %

of reviewers recommend PerfectVape

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Metrics

2.0

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

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“i have ordered from here sevral times and all of my things have been authentic and amazing and great service so i give it 5 stars”

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Posted 2 years ago

“I haven’t received my vapes they were all hyde vapes rechargeable I’ve waited a couple weeks and it never came on the website it says “ awaiting fullfilment “ order number #835531 I always order from the site and never had this problem I emailed you guys 3 times and no response please get back to me”

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Posted 2 years ago

“This would have been my first time doing business with this company. Although their prices are competitive, the level of customer service doesn't warrant my becoming their customer. I tried to set up an online acct several times but to no avail. Error message "could not create customer" pops up after each attempt. I called to place my order over the phone, but they don't accept phone orders. I inquired about the glitch on their website and asked whether they have a technical support department; they do not. Red flags are glaring at me so I will save myself unnecessary stress of having to deal with such incompetence.”

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Posted 2 years ago

“Placed an order with Perfect Vape on 7/6, after 16 days, no emails, no contact of any kind…I had to email them (twice) to find out what the status of my order was. They finally tell me on 7/22 that what I ordered wasn’t in stock & they would give me a refund. Stay far far away from this company unless you like giving out interest free loans to a company that could care less about you or your order (clearly) & then you’ll practically have to beg them to give you your money back! Follow my advice, order from a better company…..”

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Posted 2 years ago

“Customer service thru email was fast and amazing”

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Posted 2 years ago

“Great site with great prices”

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Posted 2 years ago

“I have had numerous orders that were missing vapes inside package. This is now the third time I have had an order missing vapes within the package. Once I reach out to customer service they take very long to respond if they respond at all. I usually have to send around 3 emails over a 2 week period to get a response. My last order was missing 4 units (including a casing missing a disposable vape inside). They only reimbursed me $32 when the reimbursement should be $50. I questioned customer service and they said it's basically not their fault that I received an empty casing. Customer service then told me they were only reimbursing me for 3 vapes, which still doesn't make sense because that should be $40. Poor customer service, and does not put the customer first. If you plan on placing decent size orders ($50 and up) I recommend going elsewhere. If you are ordering 1-2 vapes you should be fine.”

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Posted 2 years ago

“Received a box of 10 Hyde mango ice. Half of the box burnt my throat. I emailed them and no replies. I suspect either I got a really bad batch or they’re selling counterfeits”

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Posted 2 years ago

“I don’t know why there are bad reviews. I placed my order on Wednesday and my order went from processing to shipped within 24 hours. They sent me a tracking number and I received my order a day early on Friday. 2 days from placing the order to delivery. I will definitely order from them again.”

PerfectVape 5 star review on 21st May 2021

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Posted 2 years ago

“This was not the first purchase and everything was very good, very good prices, all my order was sent correctly”

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Posted 2 years ago

“I have a sales rep that answers my calls at every other vendor I use but this one will not answer phones. Ordered rpm 160 coils and got rpm 160 pods with no coils and customers have to go without. And with my shop only two hours away from OKC I still have to wait two weeks to get product.”

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Posted 3 years ago

“Didn't receive my order. Got no help from company. Had to report fraudulent transaction to credit card company. Don't buy here”

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Posted 3 years ago

“So far so good!Ordered several times.Got exactly what I wanted and received it in 3 days each time.”

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Posted 3 years ago

“I recieved my order today excited it finally came while I was at work. I came home with excitement till I opened the package. I opened it and went to dumb it out and only one of the two yocan stix that I ordered fell out into my hand. I was so sad, them mad.”

PerfectVape 2 star review on 6th April 2021

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Posted 3 years ago

“Absolute horrid customer service. Spend your cash elsewhere or you will get lots of defective items”

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Posted 3 years ago

“Scam this company took my money with in minutes and it’s almost been a month and my order still isn’t here. I reported them with the Better Business Bureau!!!!”

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Posted 3 years ago

“Never received my order, got my comment deleted and blocked by them on social media...this company is a scam”

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Posted 3 years ago

“It hasn’t came in yet ordered it on feb 10th it’s the 24th now”

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Posted 3 years ago

“Their site claims an adult must be available to sign for the package. We were going away last weekend and left a little not on my door in for the delivery person if they came while we were away asking them to leave with my adult neighbor, they’d sign for it. Well no, they don’t reputable signature which means they left it in my mailbox all weekend. I live in Buffalo my and it is COLD here so this package sat freezing and frozen for 3 days and these are garbage now. They won’t assist me. They said it’s up to the delivery service how they’d like to deliver. Um... your website says an adult MUST be available to sign for package. So the way these people verify if someone is 21 is by them clicking that they are 21. This place clearly will fill and send to anybody as long as they have clicked they are 21. This my friends is exactly how these devices get into our children’s hands... First time customer... and also a last time customer!!”

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Posted 3 years ago

“Only 1 item that I ordered was right out of 4 items. Called customer service about 2 items that were ordered that were not shipped. Finally got the 2 items . And they are the wrong . Never ordering from here again!!!!!”

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Posted 3 years ago

PerfectVape is rated 2.0 based on 135 reviews