PerfectVape Reviews

Name: PerfectVape
Rating: 1.93

1.9 Rating 150 Reviews

22 %

of reviewers recommend PerfectVape

Company Reviews

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Metrics

1.9

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've placed an order, they took the money out of my account, but still haven't received my order. I will not order from this sites again.”

Helpful Report

Posted 3 weeks ago

“They have NO # to call them! Horrible customer service! Iffy ordering if you can't speak to them!!!!”

Helpful Report

Posted 3 weeks ago

“i ordered over 300.00 worth of product and only got half of the order. they keep telling me they need a picture of the package it came in to compare to their records they say all vapes was sent out . the package that came to my place was a mailing bag big enough for 2 boxes of 5 vapes and i ordered 4 boxes of 5 vapes and they are saying they were all in the package . this is a rip off place and do not recommend anyone to order from them”

Helpful Report

Posted 4 weeks ago

“Their shipping sucks it's been a week and it hasn't even reached USPS yet!!!!”

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Posted 3 months ago

“Ordered vapes from here a week ago and still haven't received them. Keep sending them emails and I don't get a response! WOULD NOT RECOMMEND!!!”

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Posted 3 months ago

“Ordered over $100 worth of foger pods and 1 didnt work. Emailed them and hadn't heard anything and apparently it was in my spam folder when I remembered later. Well apparently it surpassed their time limit and since I didnt send the video in their allotted time I'm stuck with a full pod that wont do anything. They even still asked for the video that had to be edited several times for length proving it didnt work and they wont honor their products in any manner. They should be ashamed.”

Helpful Report

Posted 4 months ago

“I bought a box of 10 Hyde vapes. It took several weeks to arrive. But the problem is that the first 2 I opened do not work. But because I had them for a couple of weeks before using them they dont want to credit me at all. Not even for the 8 I didnt open. I have been a loyal customer for 4 years, buying in bulk. They dont care. They said I had to test them in the first week. I guess Im supposed to open 10 vapes at once to test that they are not faulty. Having not had an issue in the 4 years prior I didnt think I had to do that. I have dealt with their extremely long ship times because i do buy in bulk but I will no longer buy from them since they have zero loyalty or care for good customers. They also obviously do not care after seeing all of these bad reviews.”

Helpful Report

Posted 9 months ago

“Ordered a mini vape that I can no longer find near me. I was so excited for it to come and it did not work. Was a dud. In the past week, I have been in the hospital with my fiancée undergoing surgery and I’ve started a new job. I finally got to email perfect vape with my concern about 4 days out (?) and they informed me that because I was not within 72 hours, they will not refund. Nowhere did I see that mentioned anywhere. And regardless, a dud is a dud. Totally uncool. Do not recommend ordering with them.”

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Posted 9 months ago

“They sold me a disposable vape that did not work. Refused me a refund”

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Posted 1 year ago

“After waiting two weeks for my order. My whole order is wrong and missing a vape. They send me 3 lost marry with horrible flavors instead of 3 geek bar and a phone vape”

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Posted 1 year ago

“I ordered from them two weeks ago and instead of helping me, they deleted my account and blocked me so yeah this company is complete garbage. You literally pay 10 bucks for a snail mail.— and I still haven’t received my package and now I can’t contact the company so I pretty much got scammed”

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Posted 1 year ago

“I haven't received my order yet & there r no way to contact that company by phone & I'm still waiting on my order it's been more than a week”

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Posted 1 year ago

“When I received my package, there was no invoice so clearly the person filling the order could not see if it was right or not. They did not put all of my vapes inside the package and I want my money back, but you can’t get a hold of them if they are doing this to multiple people over and over again they are raking in the money. I want my money back it took a long time to get my order I can’t believe people can get away with this.”

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Posted 1 year ago

“Ordered almost 2 weeks ago, haven't received it yet.”

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Posted 1 year ago

“Seems they don't fill orders anymore but still collect payments. Lost this customer forever.”

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Posted 1 year ago

“I ordered 2/23 got a tracking number that day. Still nothing on the tracking number. 6 days after I received it. Do not order from here !!”

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Posted 1 year ago

“For the people that’s been waiting for their vapes, has it been delivered yet? I ordered mine on 02/04/24 and now it’s 02/20/24 and still haven’t receive my package. Usually other websites I would get mine a week after I place my orders.”

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Posted 2 years ago

“I order from perfect vape on 2/3, it is 2/16 and I have still not received my items. Tracking states it is in my state but still waiting to continue on. I will never order from this company again. My usual company ships and is deliver no longer than 3 days! This time frame with perfect vape is unexceptable”

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Posted 2 years ago

“I would rather them lower if I could. Half the time disposables don't work and they find any reason not to give a refund. Then they didn't tell me the kit I bought didn't include a battery so I had to pay another 10 dollars shipping for a 5 dollar battery that still hasn't come almost a month later They denied the refund request and I don't think I'm getting my battery. So I've wasted more than enough money on these greedy a holes.”

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Posted 2 years ago

“Today is 2/12/24, my money has been gone from my account since 1/21/24...that is TOTALLY UNACCEPTABLE! Some BS story about it not being legal for them to ship...they are shipping through some delivery service in Vegas! Good grief! DO NOT WASTE YOUR TIME AND MONEY WITH THESE JERKS!”

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Posted 2 years ago

PerfectVape is rated 1.9 based on 150 reviews