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PerfectVape Reviews

2.0 Rating 135 Reviews

23 %

of reviewers recommend PerfectVape

Company Reviews

2.0

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 30th September 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alright guys, it's pretty obvious that this company's market are kids/teens who are underage vapers. Therefore, they know they can take advantage of you because you're likely desperate for nicotine. I also think these reviews already raise a lot of red flags indicating the shady nature of this business and how they are ultimately scamming people. Despite the fact that this companies main target is underage users, there are are still customers who use this site who are of age to purchase nicotine devices that are getting ripped on as well. If you're really questioning the legitimacy of this company, consider this. Why would a legitimate vape company go out of their way to circumvent laws regulating underage use/distribution of nicotine? The amount of reviews regarding customer service and the lack thereof, only works in corroboration to my claim that this company is slimy and wants nothing more than your money. Also, these "good" reviews are bs. Every shady website trying to maintain a good image will have employees/friends put up fake reviews to make the average ratings seem a little better. You guys aren't fooling anyone, cmon now.”

Posted 2 years ago

“I purchased a Geek Vape Aegis X from PerfectVape in April, by September it had stopped turning on. I chalked it up to a dud and purchased another one on September 29th, which was delivered on October 1st. By November 1st I had the exact same issue, so I e-mailed their customer service. This was part of the response I received, “ I do apologize Perfect Vape can no longer compensate for defective mods as it has been past the 30 day warranty.” So because I e-mailed them 31 days after I received the mod, they can’t help me. That’s 2 Aegis X’s that don’t work in a little more than 6 months, over $100, and they can’t help me. Not to mention that Geek Vape’s warranty states that their products are covered for 90 days from the date of purchase and to go through the retailer. So either they’re in direct violation of their warranty, or they’re not an authorized dealer. There was nothing perfect about my experience with PerfectVape.com. I will never order from them again, and I suggest you do the same.”

PerfectVape 1 star review on 2nd November 2021

PerfectVape 1 star review on 2nd November 2021

Posted 2 years ago

“Not very pleases that every time I order from this company and PAY for additional shipping I do not receive my things on time. I have been waiting for 2 weeks now for my order!!! Last time ordering!”

Posted 2 years ago

“These folks are HUGE scammers. RUN DON'T WALK TO THE NEAREST EXIT!!!”

Posted 2 years ago

“Worst company ever. The vapes do not work. No way of contacting customer service. I am starting a class action lawsuit, as they are currently under investigation by the BBB. Anyone want to join?”

Posted 2 years ago

“Worst company ever. The vapes do not work. No way of contacting customer service. I am starting a class action lawsuit, as they are currently under investigation by the BBB. Anyone want to join?”

Posted 2 years ago

“Scam they sold me a vape mod that broke about a week into owning. then they find a way to not honor their 30 days money back guarantee. Total ripoff site. avoid!”

Posted 2 years ago

“Just go to the better business Bureau website and look at all the complaints they have that’s all you need to know buyers beware !!!!!”

Posted 2 years ago

“They gave me a disposable vape that didn’t work. They didn’t give me a refund nor a new working product. Highly don’t recommend, basically fraud”

Posted 2 years ago

“Unfortunatelly they are not that "perfect"... In 4 orders I had issues in 2. Last time they sent me a defective product and denied their responsability since they "can no longer compensate as it has been passed the 48 hour warranty"... Wow! 48 hours warranty ?? Is it a joke or what? I do not sleep by my mailbox... I do not recommend these guys!”

Posted 2 years ago

“They are scamming me. Worst customer service ever! I've had 2 issues with them and they will not help, change, or refund MY money. They say it's policy as an excuse. They sent me the wrong vape juice and wouldn't help. Then I get faulty disposables right from the package and they won't help with that either. If you decide to order from here, expect the wrong items, expect faulty items and expect absolutely no help from customer service! I spend over a thousand dollars a year with them and they won't help me with a 25.00 order and a 15.00 order. I'd give 0 stars if I could. Better off going with a different company people. Ill never order anything else from them!”

Posted 2 years ago

“I haven’t received my vapes they were all hyde vapes rechargeable I’ve waited a couple weeks and it never came on the website it says “ awaiting fullfilment “ order number #835531 I always order from the site and never had this problem I emailed you guys 3 times and no response please get back to me”

Posted 2 years ago

“This would have been my first time doing business with this company. Although their prices are competitive, the level of customer service doesn't warrant my becoming their customer. I tried to set up an online acct several times but to no avail. Error message "could not create customer" pops up after each attempt. I called to place my order over the phone, but they don't accept phone orders. I inquired about the glitch on their website and asked whether they have a technical support department; they do not. Red flags are glaring at me so I will save myself unnecessary stress of having to deal with such incompetence.”

Posted 2 years ago

“Placed an order with Perfect Vape on 7/6, after 16 days, no emails, no contact of any kind…I had to email them (twice) to find out what the status of my order was. They finally tell me on 7/22 that what I ordered wasn’t in stock & they would give me a refund. Stay far far away from this company unless you like giving out interest free loans to a company that could care less about you or your order (clearly) & then you’ll practically have to beg them to give you your money back! Follow my advice, order from a better company…..”

Posted 2 years ago

“I have had numerous orders that were missing vapes inside package. This is now the third time I have had an order missing vapes within the package. Once I reach out to customer service they take very long to respond if they respond at all. I usually have to send around 3 emails over a 2 week period to get a response. My last order was missing 4 units (including a casing missing a disposable vape inside). They only reimbursed me $32 when the reimbursement should be $50. I questioned customer service and they said it's basically not their fault that I received an empty casing. Customer service then told me they were only reimbursing me for 3 vapes, which still doesn't make sense because that should be $40. Poor customer service, and does not put the customer first. If you plan on placing decent size orders ($50 and up) I recommend going elsewhere. If you are ordering 1-2 vapes you should be fine.”

Posted 2 years ago

“Received a box of 10 Hyde mango ice. Half of the box burnt my throat. I emailed them and no replies. I suspect either I got a really bad batch or they’re selling counterfeits”

Posted 2 years ago

“I have a sales rep that answers my calls at every other vendor I use but this one will not answer phones. Ordered rpm 160 coils and got rpm 160 pods with no coils and customers have to go without. And with my shop only two hours away from OKC I still have to wait two weeks to get product.”

Posted 3 years ago

“Didn't receive my order. Got no help from company. Had to report fraudulent transaction to credit card company. Don't buy here”

Posted 3 years ago

“Absolute horrid customer service. Spend your cash elsewhere or you will get lots of defective items”

Posted 3 years ago

“Scam this company took my money with in minutes and it’s almost been a month and my order still isn’t here. I reported them with the Better Business Bureau!!!!”

Posted 3 years ago

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PerfectVape is rated 2.0 based on 135 reviews