PerfectVape Reviews

Name: PerfectVape
Rating: 1.96

2.0 Rating 135 Reviews

23 %

of reviewers recommend PerfectVape

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Metrics

2.0

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order, got my comment deleted and blocked by them on social media...this company is a scam”

Helpful Report

Posted 3 years ago

“Their site claims an adult must be available to sign for the package. We were going away last weekend and left a little not on my door in for the delivery person if they came while we were away asking them to leave with my adult neighbor, they’d sign for it. Well no, they don’t reputable signature which means they left it in my mailbox all weekend. I live in Buffalo my and it is COLD here so this package sat freezing and frozen for 3 days and these are garbage now. They won’t assist me. They said it’s up to the delivery service how they’d like to deliver. Um... your website says an adult MUST be available to sign for package. So the way these people verify if someone is 21 is by them clicking that they are 21. This place clearly will fill and send to anybody as long as they have clicked they are 21. This my friends is exactly how these devices get into our children’s hands... First time customer... and also a last time customer!!”

Helpful Report

Posted 3 years ago

“Only 1 item that I ordered was right out of 4 items. Called customer service about 2 items that were ordered that were not shipped. Finally got the 2 items . And they are the wrong . Never ordering from here again!!!!!”

Helpful Report

Posted 3 years ago

“I ordered a couple hydes, I found out I really did not like 1 of the flavors I ordered, so I asked if I could change or refund 1 of the flavors, I got quick responses, whoever emailed me told me I can switch 1 of the flavors out, after I provided my order number and flavor to change, as requested by perfect vape, I got an email the next day saying they can't touch an order once it's been placed, and that whoever emailed me was a new agent. IF YOU RUN A COMPANY/BUISNESS THE CUSTOMER IS ALWAYS RIGHT AND GETS BENIFIT OF THE DOUBT. Even if a "new agent" said or did something wrong isn't it your job to fix it and keep me happy? Will not be ordering from you again.”

Helpful Report

Posted 3 years ago

“I can't believe I was foolish enough to give these people another chance. After my bad experience with their "Loosie Stick" brand I ordered ten of their BLOW" disposables and this time four of the ten weren't charged. This time I went through all the rigamarole they put you through--opening and trying all ten as soon as they arrived, putting in a claim for replacement the same day they arrived, sending the defective ones back at my own expense--and guess what? They still refuse to replace them. They do not seem to understand that not everyone has computers with cameras, nor does everyone have a cell phone. Imagine any other business making these assinine demands when you try to return a defective product. This has been an expensive mistake on my part trusting them a second time.”

Helpful Report

Posted 3 years ago

“My 1st order - Sent wrong items. Will never order again.”

Helpful Report

Posted 3 years ago

“I'd had great service from PerfectVape through multiple transactions. But if you get a defective product the great service disappears. In my case, two of the Loosie Stick disposables in a ten-pack weren't charged. Dead batteries. Seems like it would be pretty easy for them to replace them. You know, like any other retail place--online or regular store--would. But no. First you get an impersonal form letter type email saying that you have to send a "video" of you puffing on the dead e-cig. I'm not kidding. I can't even imagine how a person would do that. But then, video or not, they refuse to make it right if you don't make a claim within 48 hours of receiving the defective product. I'd ordered a ten-pack, remember? That's the equivalent of a carton of cigarettes. I would be expected to open all ten e-cigs and smoke them in 48 hours. It's not their fault that the two Loosie Sticks weren't charged. Stuff happens. But demanding customers jump through these ridiculous (and impossible) hoops is just plain poor customer service. They should stand by their products. And they certainly should value repeat customers. Be warned.”

Helpful Report

Posted 3 years ago

“I ordered two vape pens on August 16th. I never received an order confirmation or any emails from them. On 9/10, I tried calling to find out the status of my order. It took several calls over several hours to finally get through to someone. I was told that my order was delivered by USPS on 8/26 however I never received my order. I was told that I would need to file a claim with USPS. USPS is a complete joke. Thanks for nothing. I will take my business elsewhere from now on.”

Helpful Report

Posted 3 years ago

“They took the money for a vape I ordered 3months ago and never received the product.”

Helpful Report

Posted 3 years ago

“Should have listened to the other reviews. Purchased a mod from them, 2 weeks later they canceled my order and said it would take up to 10 days to be refunded. Do not buy from these guys”

Helpful Report

Posted 3 years ago

“I should have listened to the prior reviews. Ordered a vape mod from them. Two weeks later they canceled my order and said it could be up to 10 days before I get refunded. Do not buy from these guys.”

Helpful Report

Posted 3 years ago

“I was good with them a couple orders but then one came missing half the order and they will not acknowledge it in any way. It seems they could care less. Cant even take the time to send anymore than an automated response saying they got your inquiry. I have received a few defective items but with volume that should be expected in todays market. ( not that it is right but it is expected) but they are not the company that will make it right.”

Helpful Report

Posted 3 years ago

“Ordered 3 packs of coils and received none of them. How do you miss a third of the order?”

Helpful Report

Posted 3 years ago

“I placed an order the beginning of May it's supposed to to three day shipping. I got them after 10 days and what's worse it was the wrong item not what I ordered. I replied to them several times finally got an email back asking me if I have a printer to print a return shipping label and that was a week ago. They don't answer their phone they don't answer their email, this is worst experience I've ever had buying on the internet bar none. I've about decided this is a lost cause and I suppose I'm going to have to contact the authorities. Since they ship them over state lines maybe this is a federal offense? I sure hope so, they give everybody else a bad name...”

Helpful Report

Posted 3 years ago

“I’ve placed orders with them 3xs. I always get what I ordered but it takes them 3-9 days to even ship it!!! So don’t order from them if it’s something you need. Very frustrating!!!!!!!”

Helpful Report

Posted 3 years ago

“Wow I ordered 5 items 3 were right didnt recieve 2 they replaced the 2 box mods with a cheap vape pen.sent several e mails no response. Called left many messages no reply.very poor customer service I wouldnt recommend them for anything.”

Helpful Report

Posted 3 years ago

“I placed an order over a week and a half ago I've been trying to get in contact with them but no one responds. 3 emails and five phone calls later still nothing. I got charged for my order which was over $100. I've already heard from them six times and out of the six times is screwed up five ..garbage company”

Helpful Report

Posted 3 years ago

“My order has been pending for 2 weeks now. Tried emailing them twice and still nothing. I'll probably initiate charback with my credit card. Scam!”

Helpful Report

Posted 4 years ago

“Placed an order for coils on 4/11/2020. I emailed them on 4/16 after no progress and they they take 1-5 business days to complete order fulfillment. So on Friday 4/17 I emailed again and was told I can expect to see an update by the day end. However nothing happened again. So I called in and someone told me that they are "going to work on Sunday and ship my order on Sunday". As expected nothing happened, I emailed and called them on Monday 4/20 after I see my order status change to "pending" and the lady now said my item is now OUT OF STOCK and without apologizing offered store credit or a full refund to my card. I wish I had come here before even giving them a cent and seen all the horrible reviews they have. If anyone is here before they buy, please, unless you want to waste time/money, do not bother with this company. Take your business somwehere else. Perfect Vape more like Perfect Scam”

Helpful Report

Posted 4 years ago

“I placed an order for zeus coils. They took my credit card info and then notified me they are out of stock. Why couldn't they have told me that before taking my card info? If this is a scam now they have my visa numbers! Do not go near these guys!”

Helpful Report

Posted 4 years ago

PerfectVape is rated 2.0 based on 135 reviews