PerfectVape Reviews

Name: PerfectVape
Rating: 1.93

1.9 Rating 150 Reviews

22 %

of reviewers recommend PerfectVape

Company Reviews

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Metrics

1.9

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time customer. Placed an order on 2/27 and it is still in fulfillment as of 3/10. Upon attempts to contact their customer support, I was eventually told that orders take 3-10 business days to be processed and that they are closed on the weekends. When I asked if their was an issue with the order I was told "orders take 3-10 business days, is there anything else I can help you with?". I responded by asking to cancel my order and the companies rep simply repeated themselves, again saying "orders take 3-10 business days, is there anything else I can help you with?". Wishing I hadn't tried to save a few dollars by ordering with them.”

Helpful Report

Posted 5 years ago

“Same as everyone else placed a order on the 4th and still says awaiting fulfilment STAY AWAY DONT ORDER FROM THIS WEBSITE WARNING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“Ordered a Vape on the 2/27 still the online status is awaiting for fulfillment, talk to customer service today and they said earliest they can process it by 3/06, it’s 8 days from the order date and will take at least another 5 days to deliver, they have not mentioned it when I was ordering the product, if they do so I’d never order anything from Perfect Vape. I don’t recommend them as an online customer at all, really dissatisfied and disappointed of the service, they will never answer if you pick customer service option when you call them, I chose marketing option and they transferred to customer service department. Seems they just want to get money from customers and give Sh**”

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Posted 5 years ago

“Placed my order February 27th. Never got a confirmation email. Never got a tracking number. All I got is a “awaiting fulfillment” when I go into “my orders” on the website. It’s March 3rd. I have emailed twice and gotten no response and called 6 times and EVERY EXTENSION WAS SO CONVENIENTLY “not available”! AND I left a voice message. Still have heard nothing. Sure were quick to take my 53$ though! NOT HAPPY. All this time I’ve been waiting for my new vape to come and y’all beat me for 50 bucks smh”

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Posted 5 years ago

“They provided me with a false tracking number and I never received my package.”

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Posted 5 years ago

“I will never order from this company again. Horrible experience!!!!! I will be ordering from west coast vape supply instead”

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Posted 6 years ago

“Scam site buyer beware”

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Posted 6 years ago

“Placed my order on feb 1 and didnt receive until feb 7th. I was fine with that however, they didnt ship the vape i ordered. Very disappointing.”

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Posted 6 years ago

“I bought a pack of coils and did the 3-7 day shipping and it’s still in processing. How hard is it to package 1 pack of coils??”

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Posted 6 years ago

“Every single flavor f****** sucks I ordered a s*** ton of a bunch of small little bottles that way I could try a variety of their flavors the only thing they got going for him is the peppermint which I liked but I will never shop there again because I ordered a vape and it was not in the package and I paid for it and they refused to give me one they wanted to blame it on shipping yet my package was still sealed and I did not receive a vape also in every single order they just was leaked all inside the package where everything cardboard was soggy and soaking wet tripping”

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Posted 6 years ago

“I will never shop perfect vape again. Customer service sucks!”

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Posted 6 years ago

PerfectVape is rated 1.9 based on 150 reviews