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PerfectVape Reviews

2.0 Rating 135 Reviews

23 %

of reviewers recommend PerfectVape

Company Reviews

2.0

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 5th October 2022

PerfectVape 1 star review on 30th September 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged my card for 2 items. Only sent one. Gave me a store credit instead of asking if I wanted a different color. So i had to reorder and paid for three day delivery. To find out they didnt even fill the order for for days. I called and was very polite and asked if they could help me with the second shipping cost. The were quick to say no. Customer service was very rude. Buyers beware. Shop here as a last resort.”

Posted 4 years ago

“Just like all the other reviews on here, i ordered 4 items at 58 and some change, i recieved 2 of 4 items and have tried contacting many times. No response or the rest of my order. This "vape shop" is a gimick. Paid 60$ for 20$ worth of juice. Don't use this terrible service.”

Posted 4 years ago

“NEVER ORDER FROM PERFECT VAPE! They cancel items without telling you, saying they are out of stock but when you check they are still available! Then they give you a store credit instead of refunding your card! To make matters worse, they don't even prorate your shipping or give you free shipping for your trouble, I only ordered from them for the coils and added a T3S tank, they canceled all the coil packs I ordered and sent the tiny tank that was $3 and still charged me $4 to ship it! They didn't even give me a chance to cancel it when they canceled all the other items I purchased! Terrible customer service!”

Posted 4 years ago

“WORST CUSTOMER SERVICE experience EVER! They took well past what the "FAQ" section said to fulfill my order (3+ weeks), sent 1/3 of my order and stole the rest of my money with no explanation to "store credit". DO NOT USE THIS COMPANY”

Posted 4 years ago

“See the other reviews Perfect Vape is a JOKE and do not waste your time with unfulfilled orders and then they take your money for "store credit". Bait and switch if I have ever seen it, and also customer service gives you the run around and do not believe what they tell you on the phone, they lie and refer to a bogus FAQ that does not hold true either. Fine print says 10 days for order fulfillment, mine went 14 and then a week to ship all to get less than a 1/3 of what I ordered and a pain in the neck to get my money back from their "credit"”

Posted 4 years ago

“Ordered 5 disposable vapes since they are perfect for where I work. Shipping took forever as always, a little over a week. The worst part is, I only got 2 out of the 5 products I ordered! Tried emailing them several times to no reply. Do yourself a favor and stay away from this site.”

Posted 4 years ago

“Ordered with expensive 3 day shipping. Total time to delivery was 18 days. Called customer service and they said, "Sir, in the fine print you will see that it's 10 business days before we ship....." Blah blah. I'll be ordering from somebody else next time.”

Posted 4 years ago

“perfectvape.com - 7-10 business day processing prior to shipment for items supposedly in stock is a joke. With two day and even overnight shipping more and more common, to wait two weeks to even process an order is beyond absurd. And when emailing inquiring as to when it may ship, they direct me to their policy on the website of 7-10 business day processing. If you’re not in a hurry and don’t mind waiting weeks for a simple order to ship and don't mind being talked to like you're an idiot for questioning why it takes them so long to ship an item, go for it. As for me, it’s one and DONE. Thanks.”

Posted 4 years ago

“First time customer. Placed an order on 2/27 and it is still in fulfillment as of 3/10. Upon attempts to contact their customer support, I was eventually told that orders take 3-10 business days to be processed and that they are closed on the weekends. When I asked if their was an issue with the order I was told "orders take 3-10 business days, is there anything else I can help you with?". I responded by asking to cancel my order and the companies rep simply repeated themselves, again saying "orders take 3-10 business days, is there anything else I can help you with?". Wishing I hadn't tried to save a few dollars by ordering with them.”

Posted 4 years ago

“Same as everyone else placed a order on the 4th and still says awaiting fulfilment STAY AWAY DONT ORDER FROM THIS WEBSITE WARNING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 4 years ago

“Ordered a Vape on the 2/27 still the online status is awaiting for fulfillment, talk to customer service today and they said earliest they can process it by 3/06, it’s 8 days from the order date and will take at least another 5 days to deliver, they have not mentioned it when I was ordering the product, if they do so I’d never order anything from Perfect Vape. I don’t recommend them as an online customer at all, really dissatisfied and disappointed of the service, they will never answer if you pick customer service option when you call them, I chose marketing option and they transferred to customer service department. Seems they just want to get money from customers and give Sh**”

Posted 4 years ago

“Placed my order February 27th. Never got a confirmation email. Never got a tracking number. All I got is a “awaiting fulfillment” when I go into “my orders” on the website. It’s March 3rd. I have emailed twice and gotten no response and called 6 times and EVERY EXTENSION WAS SO CONVENIENTLY “not available”! AND I left a voice message. Still have heard nothing. Sure were quick to take my 53$ though! NOT HAPPY. All this time I’ve been waiting for my new vape to come and y’all beat me for 50 bucks smh”

Posted 4 years ago

“They provided me with a false tracking number and I never received my package.”

Posted 4 years ago

“I will never order from this company again. Horrible experience!!!!! I will be ordering from west coast vape supply instead”

Posted 4 years ago

“Scam site buyer beware”

Posted 4 years ago

“Placed my order on feb 1 and didnt receive until feb 7th. I was fine with that however, they didnt ship the vape i ordered. Very disappointing.”

Posted 4 years ago

“I bought a pack of coils and did the 3-7 day shipping and it’s still in processing. How hard is it to package 1 pack of coils??”

Posted 4 years ago

“Every single flavor f****** sucks I ordered a s*** ton of a bunch of small little bottles that way I could try a variety of their flavors the only thing they got going for him is the peppermint which I liked but I will never shop there again because I ordered a vape and it was not in the package and I paid for it and they refused to give me one they wanted to blame it on shipping yet my package was still sealed and I did not receive a vape also in every single order they just was leaked all inside the package where everything cardboard was soggy and soaking wet tripping”

Posted 4 years ago

“I will never shop perfect vape again. Customer service sucks!”

Posted 4 years ago

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PerfectVape is rated 2.0 based on 135 reviews