“I ordered two vape pens on August 16th. I never received an order confirmation or any emails from them. On 9/10, I tried calling to find out the status of my order. It took several calls over several hours to finally get through to someone. I was told that my order was delivered by USPS on 8/26 however I never received my order. I was told that I would need to file a claim with USPS. USPS is a complete joke. Thanks for nothing. I will take my business elsewhere from now on.”
“Should have listened to the other reviews. Purchased a mod from them, 2 weeks later they canceled my order and said it would take up to 10 days to be refunded. Do not buy from these guys”
“I should have listened to the prior reviews. Ordered a vape mod from them. Two weeks later they canceled my order and said it could be up to 10 days before I get refunded. Do not buy from these guys.”
“I was good with them a couple orders but then one came missing half the order and they will not acknowledge it in any way. It seems they could care less. Cant even take the time to send anymore than an automated response saying they got your inquiry. I have received a few defective items but with volume that should be expected in todays market. ( not that it is right but it is expected) but they are not the company that will make it right.”
“I placed an order the beginning of May it's supposed to to three day shipping. I got them after 10 days and what's worse it was the wrong item not what I ordered. I replied to them several times finally got an email back asking me if I have a printer to print a return shipping label and that was a week ago. They don't answer their phone they don't answer their email, this is worst experience I've ever had buying on the internet bar none. I've about decided this is a lost cause and I suppose I'm going to have to contact the authorities. Since they ship them over state lines maybe this is a federal offense? I sure hope so, they give everybody else a bad name...”
“I’ve placed orders with them 3xs. I always get what I ordered but it takes them 3-9 days to even ship it!!! So don’t order from them if it’s something you need. Very frustrating!!!!!!!”
“Wow I ordered 5 items 3 were right didnt recieve 2 they replaced the 2 box mods with a cheap vape pen.sent several e mails no response. Called left many messages no reply.very poor customer service I wouldnt recommend them for anything.”
“I placed an order over a week and a half ago I've been trying to get in contact with them but no one responds. 3 emails and five phone calls later still nothing. I got charged for my order which was over $100. I've already heard from them six times and out of the six times is screwed up five ..garbage company”
“Placed an order for coils on 4/11/2020. I emailed them on 4/16 after no progress and they they take 1-5 business days to complete order fulfillment. So on Friday 4/17 I emailed again and was told I can expect to see an update by the day end. However nothing happened again. So I called in and someone told me that they are "going to work on Sunday and ship my order on Sunday". As expected nothing happened, I emailed and called them on Monday 4/20 after I see my order status change to "pending" and the lady now said my item is now OUT OF STOCK and without apologizing offered store credit or a full refund to my card. I wish I had come here before even giving them a cent and seen all the horrible reviews they have. If anyone is here before they buy, please, unless you want to waste time/money, do not bother with this company. Take your business somwehere else. Perfect Vape more like Perfect Scam”
“I placed an order for zeus coils. They took my credit card info and then notified me they are out of stock. Why couldn't they have told me that before taking my card info? If this is a scam now they have my visa numbers! Do not go near these guys!”
“Charged my card for 2 items. Only sent one. Gave me a store credit instead of asking if I wanted a different color. So i had to reorder and paid for three day delivery. To find out they didnt even fill the order for for days. I called and was very polite and asked if they could help me with the second shipping cost. The were quick to say no. Customer service was very rude. Buyers beware. Shop here as a last resort.”
“Just like all the other reviews on here, i ordered 4 items at 58 and some change, i recieved 2 of 4 items and have tried contacting many times. No response or the rest of my order. This "vape shop" is a gimick. Paid 60$ for 20$ worth of juice. Don't use this terrible service.”
“NEVER ORDER FROM PERFECT VAPE! They cancel items without telling you, saying they are out of stock but when you check they are still available! Then they give you a store credit instead of refunding your card! To make matters worse, they don't even prorate your shipping or give you free shipping for your trouble, I only ordered from them for the coils and added a T3S tank, they canceled all the coil packs I ordered and sent the tiny tank that was $3 and still charged me $4 to ship it! They didn't even give me a chance to cancel it when they canceled all the other items I purchased! Terrible customer service!”
“WORST CUSTOMER SERVICE experience EVER! They took well past what the "FAQ" section said to fulfill my order (3+ weeks), sent 1/3 of my order and stole the rest of my money with no explanation to "store credit". DO NOT USE THIS COMPANY”
“See the other reviews Perfect Vape is a JOKE and do not waste your time with unfulfilled orders and then they take your money for "store credit". Bait and switch if I have ever seen it, and also customer service gives you the run around and do not believe what they tell you on the phone, they lie and refer to a bogus FAQ that does not hold true either. Fine print says 10 days for order fulfillment, mine went 14 and then a week to ship all to get less than a 1/3 of what I ordered and a pain in the neck to get my money back from their "credit"”
“Ordered 5 disposable vapes since they are perfect for where I work. Shipping took forever as always, a little over a week. The worst part is, I only got 2 out of the 5 products I ordered! Tried emailing them several times to no reply. Do yourself a favor and stay away from this site.”
“Ordered with expensive 3 day shipping. Total time to delivery was 18 days.
Called customer service and they said, "Sir, in the fine print you will see that it's 10 business days before we ship....."
Blah blah.
I'll be ordering from somebody else next time.”
