PerfectVape Reviews

Name: PerfectVape
Rating: 1.93

1.9 Rating 150 Reviews

22 %

of reviewers recommend PerfectVape

Company Reviews

Questions

Metrics

1.9

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how PerfectVape made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PerfectVape 1 star review on 5th October 2022

Jen

PerfectVape 1 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great site with great prices”

Helpful Report

Posted 4 years ago

“I have had numerous orders that were missing vapes inside package. This is now the third time I have had an order missing vapes within the package. Once I reach out to customer service they take very long to respond if they respond at all. I usually have to send around 3 emails over a 2 week period to get a response. My last order was missing 4 units (including a casing missing a disposable vape inside). They only reimbursed me $32 when the reimbursement should be $50. I questioned customer service and they said it's basically not their fault that I received an empty casing. Customer service then told me they were only reimbursing me for 3 vapes, which still doesn't make sense because that should be $40. Poor customer service, and does not put the customer first. If you plan on placing decent size orders ($50 and up) I recommend going elsewhere. If you are ordering 1-2 vapes you should be fine.”

Helpful Report

Posted 4 years ago

“Received a box of 10 Hyde mango ice. Half of the box burnt my throat. I emailed them and no replies. I suspect either I got a really bad batch or they’re selling counterfeits”

Helpful Report

Posted 4 years ago

“I don’t know why there are bad reviews. I placed my order on Wednesday and my order went from processing to shipped within 24 hours. They sent me a tracking number and I received my order a day early on Friday. 2 days from placing the order to delivery. I will definitely order from them again.”

PerfectVape 5 star review on 21st May 2021

Helpful Report

Posted 4 years ago

“This was not the first purchase and everything was very good, very good prices, all my order was sent correctly”

Helpful Report

Posted 4 years ago

“I have a sales rep that answers my calls at every other vendor I use but this one will not answer phones. Ordered rpm 160 coils and got rpm 160 pods with no coils and customers have to go without. And with my shop only two hours away from OKC I still have to wait two weeks to get product.”

Helpful Report

Posted 4 years ago

“Didn't receive my order. Got no help from company. Had to report fraudulent transaction to credit card company. Don't buy here”

Helpful Report

Posted 4 years ago

“So far so good!Ordered several times.Got exactly what I wanted and received it in 3 days each time.”

Helpful Report

Posted 4 years ago

“I recieved my order today excited it finally came while I was at work. I came home with excitement till I opened the package. I opened it and went to dumb it out and only one of the two yocan stix that I ordered fell out into my hand. I was so sad, them mad.”

PerfectVape 2 star review on 6th April 2021

Helpful Report

Posted 4 years ago

“Absolute horrid customer service. Spend your cash elsewhere or you will get lots of defective items”

Helpful Report

Posted 4 years ago

“Scam this company took my money with in minutes and it’s almost been a month and my order still isn’t here. I reported them with the Better Business Bureau!!!!”

Helpful Report

Posted 4 years ago

“Never received my order, got my comment deleted and blocked by them on social media...this company is a scam”

Helpful Report

Posted 4 years ago

“It hasn’t came in yet ordered it on feb 10th it’s the 24th now”

Helpful Report

Posted 5 years ago

“Their site claims an adult must be available to sign for the package. We were going away last weekend and left a little not on my door in for the delivery person if they came while we were away asking them to leave with my adult neighbor, they’d sign for it. Well no, they don’t reputable signature which means they left it in my mailbox all weekend. I live in Buffalo my and it is COLD here so this package sat freezing and frozen for 3 days and these are garbage now. They won’t assist me. They said it’s up to the delivery service how they’d like to deliver. Um... your website says an adult MUST be available to sign for package. So the way these people verify if someone is 21 is by them clicking that they are 21. This place clearly will fill and send to anybody as long as they have clicked they are 21. This my friends is exactly how these devices get into our children’s hands... First time customer... and also a last time customer!!”

Helpful Report

Posted 5 years ago

“Only 1 item that I ordered was right out of 4 items. Called customer service about 2 items that were ordered that were not shipped. Finally got the 2 items . And they are the wrong . Never ordering from here again!!!!!”

Helpful Report

Posted 5 years ago

“I ordered a couple hydes, I found out I really did not like 1 of the flavors I ordered, so I asked if I could change or refund 1 of the flavors, I got quick responses, whoever emailed me told me I can switch 1 of the flavors out, after I provided my order number and flavor to change, as requested by perfect vape, I got an email the next day saying they can't touch an order once it's been placed, and that whoever emailed me was a new agent. IF YOU RUN A COMPANY/BUISNESS THE CUSTOMER IS ALWAYS RIGHT AND GETS BENIFIT OF THE DOUBT. Even if a "new agent" said or did something wrong isn't it your job to fix it and keep me happy? Will not be ordering from you again.”

Helpful Report

Posted 5 years ago

“Love this company. They reply to any questions or concern I may have. Fast shipping great price. I only had 1 defective item which they credit my account and I have placed I believe 5 order so far. In 2 months or less.”

Helpful Report

Posted 5 years ago

“I can't believe I was foolish enough to give these people another chance. After my bad experience with their "Loosie Stick" brand I ordered ten of their BLOW" disposables and this time four of the ten weren't charged. This time I went through all the rigamarole they put you through--opening and trying all ten as soon as they arrived, putting in a claim for replacement the same day they arrived, sending the defective ones back at my own expense--and guess what? They still refuse to replace them. They do not seem to understand that not everyone has computers with cameras, nor does everyone have a cell phone. Imagine any other business making these assinine demands when you try to return a defective product. This has been an expensive mistake on my part trusting them a second time.”

Helpful Report

Posted 5 years ago

“My 1st order - Sent wrong items. Will never order again.”

Helpful Report

Posted 5 years ago

“My problem with PerfectVape is resolved. It took awhile and wasn't easy but they have now replaced the two defective e-cigs and I am satisfied.”

Helpful Report

Posted 5 years ago

PerfectVape is rated 1.9 based on 150 reviews