“Bought Elddis
Brand new 3 years this month nothing but trouble got van home toilet not working that was first day problems right up until November 2020 recall just got it back 3 weeks ago got paper work saying what had been done nothing was done took it for habitation certificate complete disaster damp readings were basically fifty per cent higher than stated bathroom not connected water everywhere had put dry wall covering over wet one they came and took van back then I went and picked it up this week 4 th may 2021 cupboard been filled to capacity why I don’t know but it now won’t open have tried to contact them 3 times today Friday 7th may and emailed them got a bit of advice from receptionist but expected a call from one of the service staff I can only say that I won’t use this company again after my warranty has finished for around £50000 I’ve had nothing but problems my advice to any one if you stop just go to the horn for a bacon roll then cross over to Perthshire vans have a look give them the eye but please don’t buy if you want to know anything else feel free to call me 07591129494”
“Bought a 2015 Motorhome December 2017. £33800. Great motorhome. BUT. Had to return it twice, at my expense. Heating in accommodation problems.
NOT GOOD.
When I picked it up after second repair. I had also asked for a £660 solar panel to be fitted. I asked service department if I could be shown how it works. I was told to READ THE MANUAL.
What if I had been unable to read and was too embarrassed to say. This is no way to treat a customer.
The solar panel should have been explained at the time of uplift of the van not two days later. Which is totally unacceptable in my opinion.
With regards to my outburst. I had just been denied assistance by a member of staff.
My conversation with Mr Dunne, if overheard. Was because I am registered deaf in my right ear and I am inclined to talk loudly as a result.
I apologise if this was overheard by others.
I have requested that three members of staff be spoken to. To verify my claims. All of whom I have named.Two for misinformation and one for denying my request for assistance with a £660 unit I had just had fitted.
As of yet this has been ignored.
Why are they so unwilling to answer two simple questions?
1. Why did two members of staff misinform me of Perthshire Caranans complaints proceedure?
2. More importantly. Why did a member of staff, on the day of collection, refuse assistance with a £660 item that I had just purchased?
Hence the title of this article.
TOLD TO READ THE MANUAL.
This is all that I want them to answer. Nothing more.
Two honest answers to two honest questions and I will be satisfied.
And I say again dear reader. YOU BE THE JUDGE.
I have since, requested a final decision in writing. The National Caravan Council require this to escalated the complaint.
I have as yet received nothing.”
