“I ordered an item before Easter and some 5 weeks later it has not arrived despite them telling me it would arrive last week. They are quick enough to take your money! I will not order from them again.”
“Careful as this may well be an online scam company. I bought two pairs of trousers from them in Late July. I had to ring three times and email three times and pay an additional 25% plus postage on top of the price just to get the trousers. when they arrived on 6th September (some 6 weeks after I ordered) they were in dirty packaging and not even close to what I ordered. So, I decided to send them back. this is where the scam kicks in. They said they got the goods and a full credit would be given in 3-5 working days. Obviously never got any money back. I have emailed them on numerous occasions, I have rung their customer service department and all I have got is the run-around. Every time they say, it’s the German office who handle that. I rang the German office and they say it’s the English office who handle this. Their emailed invoices come without a number so it’s impossible for them to follow up your case. There is no invoice or returns letter with the goods. I had to pay to have them shipped to me and shipped back as they say they offer free returns but they did not and will not compensate you either. I had to give them one star to do this review but they aren't even close to that. As I write I have now spoken to 7 different company reps and still no sign of my money. The amount of lies they will tell why the credit won’t go through will wreck your head. They also use a sneaky practice when you call them, as they say who they are, they will rustle a piece of paper or talk away from the microphone so you can’t hear their name properly. 12 phone calls to their service department and every single time they did this.
After 2 months of emails and phone call and listening to bare face lies, I finally got most my money back. I’m still out of pocket as I had to pay tax twice (UK and Germany) on the items (another part of their scam) and I paid to send the items back even though they say free returns, but they forget to add in the returns form when you order.
My advice is don’t do it, the good reviews they have are all one liner’s and most don’t even have a name, so obliviously fake as hell. Read the bad reviews and you will be able to judge for yourself. This was by far the worst experience I have ever had of buying something online.
The list of staff I’ve dealt with are, 1 David, 2 Mandy, 3 Carolyn, 4 Tracey, 5 Hannah, 6 David (two of them), 7 Julie and 8 Kiera. Thank you to Julie who sent me the most condescending email I have ever received, when I pointed out all their lies and scamming to her and that they actually agreed to give me my money back TWO MONTHS AGO, she refunded me the price of the trousers and nothing else. Each and every one of these members of staff told me lies. Two claimed they didn’t know the name of their boss! One claimed the last person I spoke to didn’t work for the company!”
“too long to wait for delivery then if you have to return item they take ages to refund the purchase price to your bank account.
Also I feel they have a rather arrogant attitude to customers as if they are doing you a favour”
“Straight forward to order & staff very patient on the phone - I called to check a few points!
Clothes are a lovely quality & true size fit - thank you Peter Hahn!”
“They have had trouble with a few supplies and the delivery date has been delayed on some items. They sent a letter of apology and a voucher to receive £10 off of my next purchase, excellent service.”
“Classic clothing of good quality. But P&P is not free and therefore can be expensive if you wish to return items for whatever reason. Because of this I am reluctant to buy from them again as I have had to return my last three items.”
