“Sales man was helpful and able to answer all questions.
Finance gent was also helpful and again able to answer all questions.
I was however left sitting for 25 minutes whilst the final paperwork was sorted out before receiving my car and there is still an issue outstanding with the boot liner that I had ordered as the one received is far too big for my car.”
“Excellent place to buy a car. Everything was done to get us the right car and a deal that suited our needs. The staff in Peters Motherwell are outstanding. Our salesman John Clifford was extremely helpful while the manager Scott Reid made sure we got well looked after. After sales staff have been just as good.”
“Sales rep was very helpful, answering satisfactorily my queries, explaining finance etc. Basically very good. Would hope that this concern and commitment to customer care would continue into my ownership of this purchase. A further observation is that I believe that there is an intent to expand your influence into a facility in Dundee. This I feel would be advantageous to customers in this area where I consider quality and local after care, an essential element in the maintenance of any vehicle.”
“As I walked into the very smart showroom I was greeted by friendly warm staff who seated and offered me a drink. I did love the beautiful classic E-type being on display amongst the new Jaguar range, as I do feel the history of this great marque shouldn't be forgotten. I had come to see a used XK and had been dealing up to now by telephone with Kevin Gordon. It wasn't long before Kevin introduced himself and showed me into his office. We then went out to the forecourt to view the car and wow! It was presented properly and the condition was exactly as described and I knew this was the right car for me. I had been looking for almost 12 months for the right car and I had been disappointed time and time again by agents lying about spec or condition. Having found your company made the 8 hours train journey and 10 hour drive home more than worth it. Thank you Kevin and the staff of Peter Vardy for making my dreams come true.”
“We had excellent service from Alex Pritchard both in terms of explaining the features of the car and also the documentation.
The chocolates and flowers were a lovely surprise. So far, we are delighted with the car.”
“This is the 3rd car I've bought from Peter Vardy in Motherwell. From Scott the manager to Declan Hattie who sold me my car to Fiona who did the changeover I can't fault anything about this dealership. Lovely people and nothing is ever too much trouble”
“I am not sure I prefer to have the hand over of new car by anyone other than the original salesperson. I don't have any real issues with the idea but was glad the salesman I had dealt with was available to see the deal through.
Perfectly happy with the deal,the car and all things related
Thankyou”
“I was especially pleased with the customer service received from everyone at Peter Vardy. It's the extra touches that make a difference like being met at my car the day I came to collect my new one, receiving flowers and a glass of fizz (non alcoholic!), and being offered coffee no matter when I have gone to see them. Without exception everyone introduced themselves with a handshake. I have worked in customer service for many years and I can see that the investment in customer service is really paying off. After all, we buy from a person and not a company....”
“Bought a Vauxhall Astra from Glen in the Perth Branch. Amazing service he sorted out everything for me and had a tough time from Barclays but never gave up. Picked the car up yesterday and it is amazing he checked over all the car himself and showed me how it works if course. I wouldn't hesitate to buy another car from him and the Perth branch. Best touch was the present and the Manager Eddie shacking my hand very nice bunch of people”
“Everyone was very welcoming and friendly. We were always offered a cup of tea. Phone calls were answered promptly. Gavin always made time to answer our questions on our numerous visits and we were never made to feel a nuisance or uncomfortable. No question was a silly question.”
“Excellent service from start to finish.Particularly liked the "low pressure" sales technique of David Gillian. I would have walked away from "high pressure" well done.Refreshing to see car sales management finally realising that the majority of people do not relish the "high pressure" approach.My only gripe would be the "insulting" offer on trade in. £100 for an 03 plate Astra with 77,000 miles come on.We all know you guys don't like trade ins,but would it not be better to tell us and offer other incentives,rather than insult us ? Almost walked away after that,well done David.”
“I found Steven Minty to be very approachable and extremely helpful and forthcoming with all the information I needed. Even the after care has been great from him. Very happy with the service I received :)”
“Our second purchase through this dealership. Our first was a very pleasant and easy transaction. We had no hesitation in returning to purchase another new car. Every staff member was very pleasant and treated us with the utmost courtesy. Gareth, salesperson, and Ian, Manager, made the transaction a very enjoyable experience.”
