“I bought a 64 plate Corsa for my teenage son who'd recently passed his test, however the car had a technical fault with the entertainment system. I contacted the Vauxhall dealership in Motherwell and spoke to the salesman (John Clifford) who I'd dealt with. The problem wasn't easy to resolve and involved emails to Vauxhall UK etc. However, John took ownership of the problem, kept in touch and updated me, even giving me his own personal phone number in case he wasn't working that day. The problem was eventually resolved.
For me, customer service is crucial, especially after the sale and it dictates whether I would buy from that company again or not. On this occasion, John's service was excellent. Thank you.”
“Sale of the car went fine. When I came to pick up the car it hadn’t been valeted as promised there was no mot certificate as promised. Darren was very good and fixed the problem straight away took the car away and hoovered it himself. He also sorted the problem with the mot.”
“I felt with the Dalgety Bay PV was relaxed and didn’t feel like there was a pressure to buy or any sales pitch from any of the people I dealt with (Jack and Stevie). These individuals were very helpful and wanted to assist as much as possible which was definitely achieved”
“I was only a few minutes walking around till a sales rep (Cash) came out, really helpful with me in making my choice, he was a pleasure to deal with. Not too happy with not being made aware of delamination on windscreen, so thats going to put me off recommending”
“disappointed that the car didn’t have a really good body wash and polish. Also that the tyre pressures on the car had not been checked before I had took possession of it . Tyre pressures very low and no children or person had been near my car . These checks could be done before leaving the Service Area.
This is no reflection on Hadleigh.”
“I was happy enough with car the I got,they were quick to find the car I wanted,the transition however was kind of poor from being told when the car would arrive and to actually getting the car,the car I got came with sat nav to which required an sd card,when I questioned this I was told that the type of car had the navigation but not the software to run it,being me I had to try this so went and bought a navigation sd card which worked and hey presto I now have satnav,to be told that it did’nt have the software was very poor on there behalf and it seems to me they didn’t want to actually purchase and fob me off with a cock and bull story”
