“Hi,
this was the 3rd car I bought from your dealership in the last 9 odd months, and it was because of the good service for the two other ones bought before this one (last November and last June), from Kenny Campbell, that I came back to him for this one.
Apart from the outstanding response and service I got from Kenny, my impression of your dealership is NOT a good one:
- I consider it, by and large, is a waste of time: phone calls are not answered promptly, in fact wait is sometimes antagonising; and then when they answer, they transfer you to a dead phone;
- that service/spares is the same: some guys mill about taking every care not to make eye contact with clients waiting, leaving people wait so long one would think nobody cares;
- that I want and I dealt only with you
There you have it - thanks to you for your service and help; I do not want to deal with anybody else there - awaiting email to give you 10 x 3 - all the best - DP Lonchay”
“Excellent experience. Very happy with the service from start to finish. Disappointed to be told that the car would come with £20 of fuel but it was clear that this was not the case. There was some fuel in the car but I had to fill it up when I got home (less than 30 miles away). Other than that I am happy with my new car.
Tom”
“Great service. Couldn't be happier with my car. All staff were very friendly and extremely helpful. Jonathan and Claire were both a pleasure to deal with. Highly recommended.”
“Can't fault the salesman he went out of his way to help and advise on what I required. We did ask to be left alone to have a look which was respected. Although he was on hand to ask any questions that we had. Made to feel very welcome and nothing was too much trouble for him. Nothing was rushed I got to take as long as I wanted and he did not seem phased by my questions about different cars. Would highly reccomend the same man to any of my friends who were looking for a car.
In our opinion the only down fall was the lack of parking spaces for customers coming to view but ha e to say the staff did go out there way to try and assist you to park even offering to Find somewhere to park for you so you could go look around.
All in all excellent customer service”
“I was grateful for the help in making my choice of the astra to be a good one I am very happy with the way your sale staff spoke and talked over things about the car and what was the best car to choose”
“I have to say having bought two cars from Peter Vardy the service I recieved has been brilliant. The salesman Declan was extremely helpful in getting the right deal for me. The handover staff Karen and Kelly were also extremely helpful in making the process pain free.
I would highly reccomend Peter Vardy as the staff pride themselves on making sure that everything is okay they have all been a pleasure to deal with
Many Thanks
Martina Martin”
“Turned up with out appointment and were given 5 star treatment alan could not have done more for me even let me drive his own car made me feel confident about the choice I made, have had the car for a week now and really love it, thank you for your help it was not the car I was thinking of getting, much better, thank you”
“The staff at the Motherwell branch were really amazing. First time buying from a dealership and I was very unsure about a lot of things. Add to this work interruptions got in the way with finalising things but not once did I feel that they were getting annoyed or thought I was wasting their time. Great people will definitely be dealing with again.”
“My experience with peter vardy Kirkcaldy was very positive. I received excellent personal one to one service from the salesman to Debbie who handled all the details to the guy who did the handover. Would highly recommend.”
“No problems at all. I like dealing with Peter Vardy with whom I've dealt for a number of years - I like the ethos of the company. Although I was buying nothing more than a wee Corsa, it didn't matter - I reckon my reception and discussion wouldn't have been better if I'd been purchasing an expensive model, not that, at my age (83) I'd have much use for bigger cars of the kind I once drove.
The firm's support for charities appeals to me, Bethany Trust being one in which I am also interested and have been, virtually since its founding.
I'm always happy to recommend P.V. to my friends and acquaintances.
James Thomson, 14 Vardon Drive, Glenrothes, KY7 4EY. (I add this since I sometimes get mail from you quoting someone else's car or calling me in for service, which I've very recently had done - James Thomson is the commonest name in Scotland, and I would be surprised if you did not have others on your records.)”
“Peter Vardy helped me find the perfect small car for me and my daughter to enjoy together. The Adam is fun, and practical. They were extremely helpful in dealing with our part exchange requirements, making the whole process very straightforward. They have been very thorough in making sure we have been happy with our purchase, since we have taken delivery of our new car. Thank you Johnathan, Craig and Claire at Edinburgh branch”
“We were very happy with all the staff we dealt with. They were all extremely friendly, open and honest. We were in the branch a few days in a row and all the staff knew our names and welcomed us warmly whenever we arrived.
Jonathan gave us great initial info about the car we went on to purchase and was happy to answer our silly questions.
Colin then dealt with our purchase and was a joy to work with. Approachable, gave straightforward answers, and gave us all details in easy to understand terms. We knew exactly everything we needed to and were very happy when it came to collecting our new car.
There really isn't anything I can fault about the service we received, even the brief chat with the manager to say thank you and give us a bottle of champers was excellent.
Claire phoned a week after purchase to check in and make sure all was going well and told us if we had any other worries to let her know. Great aftercare!
Immensely impressed with the whole team! And Brenda makes a great cuppa!
Rachael and Mark Jones”
