“They use any one of illness. Tell you that’s a pre-existing condition. (Really 2 or more yes. One NO!) and then add it to “get out clauses” onto your policy.”
“Signed up to Pet Plan as my last dog passed away in 2022 with a tumour in her foot, and after several thousands of pounds she passed away but I knew she was old so I was at peace with this.
After getting another dog shortly after I decided to take out pet insurance even though I hadn't before for the previous 15 years of owning a dog, due to hearing from several people that pet insurance companies fail to pay out.
I decided to take my own opinion this time and take out pet insurance with Pet Plan, after doing my research.
With Pet Plan a new injury you can claim immediately, and illness is after 14 days of taking out the policy.
Unfortunately the dog had a fall in the park a few days after taking out the policy and very badly injured his leg. He still limps today nearly 4 weeks after the injury.
We took him to the vets and paid the consultation fee and he was given tablets.
After 3 weeks we took him back as he still wasn't walking on it, and asked the vet for an xray.
After the vet contacted the insurance company for approval, they denied as it was too soon after taking out the policy, even though they advertise as injury claim is immediate.
Our dog is now still in pain and cannot walk on this foot.
I have to say it's an utter disgrace how we have been treated, and the lies of this company is unbelievable.
A typical insurance company that doesn't care about your animal and is only interested in taking money.
Myself and my wife are at an utter loss and lost confidence in this company.
Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Pet Plan is an Absolute SCAM. You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a scum insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet.”
