PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a slight hitch with the actual booking but Karen quickly and efficiently sorted everything out, so very pleased. The 4 star is for the glitch in the booking but I would give Karen 5 stars for remedying the little problem. Hoping that the holiday goes as well!”

Helpful Report

Posted 5 years ago

“Karen was very helpful in making the booking the reply from you was prompt but still waiting for final hotel confirmation”

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Posted 5 years ago

“Although booking was a bit slow as hotels aren't open, PetPyjamas kept trying and came up with suggestions when our first choice wasn't available. I also checked the price of the hotel we booked, and it was cheaper with PJ when you added the cost of a dog to the hotel cost on other sites.”

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Posted 5 years ago

“Helpful and friendly person on the phone. Not clear from the booking confirmation what is included though. Should be evening meal included? In which restaurant?”

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Posted 5 years ago

Dear Mr Lawlor, Thank you for taking the time to leave a review. I have passed this feedback to our Sales Manager who will arrange more information to be given to you. Apologies this was not included in your confirmation. Very best wishes, Aimee from PetsPyjamas 🐾

Posted 5 years ago

“So friendly and enthusiastic to help”

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Posted 5 years ago

“Efficient & friendly service. Provided information needed extremely quickly. Thanks PetePyjamas.”

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Posted 5 years ago

“Really helpful staff but let down by poor web site functionality”

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Posted 5 years ago

“The website is a bit clunky and a lot could be improved there . All the staff I have dealt with and been helpful and lovely , but the systems seem to hold them back to. Very dog friendly and some lovely properties.”

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Posted 5 years ago

“Jodie Smith answered our queries promptly coming back to us with availability etc. Extremely pleased with our booking procedure, thank you Jodie.”

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Posted 5 years ago

“Very friendly and helpful staff on the phone. I was amazed we got through, immediately, and were able to book on boxing day. Ive taken a star off as the website is a complete pain to use, the main bit is fine but the continual pop ups are very very irritating.”

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Posted 5 years ago

“The website is awkward and difficult to navigate, I wasted quite a lot of time there and tried several times to no avail. It is time consuming to see the property photos, find the availability and the search function isn't fit for purpose, you really need to be able to apply a number of filters more successfully. However when I rang instead it was a very pleasant experience, Lynda & I chatted about my wish list, dates and budget and very quickly she got back in touch with a list of suitable options. Great service.”

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Posted 5 years ago

“Very helpful. Spent along time getting us sorted. Thank you 🍷🍷”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews