PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Pets Pyjamas team were very helpful when I was booking my trip. They answered emails quickly and phoned me to help get it booked when I was having an issue with a voucher. Thanks again! Very helpful, would highly recommended.”

Helpful Report

Posted 3 years ago

Dear Leah, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 3 years ago

“I spoke to Alison, who was so helpful and professional, despite suffering from a heavy head cold! She talked through all the options, and even rang the proposed accommodation to check the ground floor room. Excellent service and brilliant price for the room too! Will definitely recommend to all my dog owner pals!!”

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Posted 3 years ago

Dear Sheena, Thanks so much for sharing your feedback about our service! We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Alison receives the recognition she deserves. Thank you again, have a great day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 3 years ago

“It was a pleasure speaking with my Pet Concierge Jodie, who understood my specific accommodation requirements and ensured they were met. I look forward to using PetsPyjamas in the future and speaking with Jodie.”

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Posted 3 years ago

Dear Janet, It makes our day to hear that we were able to provide you 5-star service. I'll make sure that Jodie receives your feedback, she'll be thrilled to hear your kind words! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 3 years ago

“Easy website to follow. Supportive people on text, who don’t mind over emotional tired women. Supportive and having a great break with my dog. Can there be an App?”

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Posted 3 years ago

“A very late booking and honestly couldn’t have had a more helpful service! All booked this morning and we were off in the afternoon. Thank you so much for helping us extend our holiday.”

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Posted 3 years ago

Dear Gemma, Thank you for your kind words, we’re grateful for your feedback! It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your booking. We look forward to the next time we’re able to book you again. Have a wonderful day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 3 years ago

“Fabulous service, as usual left to the last minute to book a birthday surprise for my husband’s 75th birthday. Requiring a ground floor was also another hurdle to get over. Alison Reynolds was fantastic not only found us a great venue Alison also managed to get a free upgrade as a birthday treat! Thank you so much really grateful for your help and advice.”

Helpful Report

Posted 3 years ago

Dear Jenny, I’m happy to hear that our team provided you with excellent service for your husband's 75th birthday! I’ll make sure that Alison receives your feedback. I’m sure it will make her day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 3 years ago

“Really easy to make a booking. Lovely choice of Hotels and places to stay. Very helpful.”

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Posted 3 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 3 years ago

“Ashley was incredibly helpful and knowledgeable.”

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Posted 3 years ago

“Good price , dog goes free and extra 10% off”

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Posted 3 years ago

“SimonGreat response from Kerry over the weekend, accommodation was booked after options were given, and my surprise for my wife and dog is all sorted, thank you again...regards Simon”

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Posted 3 years ago

“We spoke to Zaharia, she was fantastic,really helpful and supportive and got us booked in really quickly”

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Posted 3 years ago

“Looking forward to our hotel break we have never stayed in a hotel with our dog before we have always been camping or to a caravan. I was really surprised when I found pets pyjamas and could book a hotel with our dog . A short while later our hotel break was booked. Quick and simple .”

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Posted 3 years ago

“Love easy way to book a holiday with your dog at wonderful paces”

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Posted 3 years ago

“Fast friendly response”

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Posted 3 years ago

“Again I booked our dog friendly break with petspyjamas. They found us another long weekend break this time with everything that we would like 👍”

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Posted 3 years ago

“First time user. Found website difficult to use. Links for pricing were confusing causing me to think that I had made an incorrect selection. Phoned and found the experience of booking extremely good.”

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Posted 3 years ago

“Spoke to PetsPyjamas, explained to them what we wanted. Within 2 hours they phoned back confirming all our requests for the booking.”

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Posted 3 years ago

“Received lovely helpful service looking forward to my visit”

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Posted 3 years ago

“Extremely helpful and went out of their way, in the evening, to ensure I was able to confirm my booking with my two dogs. Communication was excellent which I personally think is key to good customer service, so thank you.”

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Posted 3 years ago

“I had a very helpful lady with the name of Lynda She assisted me to book a stay in one of your Pets Pyjamas establishments”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews