PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended”

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Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“It screened out hotels that didn't take dogs and the deal quoted was better than I could get from the hotel's own website. So the service is pretty good. They were persistent in that they called me to follow up on the quote.”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback 🐾 We love to treat you and your pup, that's why with PetsPyjamas dogs stay free. We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 3 years ago

“Website clear and easy to find information. One improvement might be to make the cancellation process more accessible- I found it in frequently asked questions.”

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Posted 3 years ago

“Mostly good. Booking procedure was good and the call received from customer service advisor was fine. However a bit disappointed with the hotel that was recommended as they made no arrangements for us having a dog with us.”

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Posted 3 years ago

“Made a 3 night booking on PP with help from Alison and then tried to extend it to 4 nights. Sadly someone else gazumped us and confirmed their booking just seconds before we did. So we lost the 3 day one. Alison made several attempts at other hotels in the area but was unable to secure a booking that met all our requirements. She was terrific in trying to assist us. We will definitely be back to this PP site in the future. Thanks loads Alison you were a star.”

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Posted 3 years ago

“Good but should be clearer when the dates closed are fully booked”

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Posted 3 years ago

“The Angel inn is a busy pub. We stayed in the annexe which is a separate building across the road, which did not seem to be as modern as the accommodation in the main pub building. All rooms were accessed by stairs either up, or down. The room was clean and had everything required for a pleasant stay. Breakfast was lovely and had lots of menu options. The staff were very friendly and made a fuss of our dog!”

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Posted 3 years ago

“The website is great. Very clear. Booking at our chosen location was easy. However, the confirmation email came from the hotel itself and didn't mention PetsPyjamas. This was a bit confusing. I did get an email from PetsPyjamas a bit later, and everything is clear now. Thank you.”

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Posted 3 years ago

“Good site will definitely use again”

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Posted 3 years ago

Thank you for the positive feedback! 🐾

Posted 3 years ago

“I had a few questions and the response time was amazing. My only problem was paying on line, after verifying with my bank I closed the banking app and the page was no longer there to confirm payment. This happened twice. I landed up paying by phone.”

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Posted 3 years ago

“A little disappointing to find that Petpyjamas say dogs go free of charge yet the Hotel is charging me £7 per night for my dog. Surely this contravenes trade descriptions? Fingers crossed the hotel will prove worth it.”

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Posted 3 years ago

“The only problem booking was working out that I could not book a basic room to get the 2 corse meal included”

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Posted 3 years ago

“Following my initial enquiry, there was some confusion about pricing etc. However, after emailing the customer support team, all was sorted out. Great communications.”

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Posted 3 years ago

“First time, nice, simple process.”

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Posted 3 years ago

“Loved the website and all the options the only issue was that the discount offer came after I had booked and I couldn’t print a proper confirmation- would be good to get an email confirmation of my booking”

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Posted 3 years ago

“I love this idea but couldn’t give you 5 stars as you didn’t have my breed of dog on your long list when we booked the hotel?! PLEASE add a Barbet French Water Dog, an ancient breed but slowly becoming more well known (you have Italian & Portuguese!) Then I can award you full marks!”

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Posted 3 years ago

“Came across this dog friendly site which made finding a place to stay with our dog much easier. Was also good that we didn't have to pay for her to stay.”

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Posted 3 years ago

“Easy to book but didn’t receive a confirmation email until the following day”

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Posted 3 years ago

“Jen and Trish were very kind and eventually managed to resolve the small computer problem regarding our gift voucher”

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Posted 3 years ago

“Phoned last night re Query about internet booking had it sorted out straight away. Good service”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews