PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If holiday destination is as good as booking service, then we will have no complaints.”

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Posted 4 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 4 years ago

“Search with clarity, unlike many websites with PetsPyjamas we could be certain we were booking through a company where dogs really are welcome”

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Posted 4 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 4 years ago

“Booking was great! I'm usually reluctant to book through 3rd parties, so I tried booking work the hotel directly. Their best available rate (for exactly the same room) was slightly more expensive than PP's, without the pet charges.”

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Posted 4 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 4 years ago

“Excellent service as always”

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Posted 4 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 4 years ago

“Anais was absolutely fantastic with organising our stay in September. One of the easiest booking processes we’ve ever had. Anais was very responsive to all of our questions. We’re really looking forward to our stay and cannot thank Anais enough - we would recommend Pets Pyjamas 100%!”

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Posted 4 years ago

Dear Emmily, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Anais receives the recognition they deserve. Thank you again, have a great day! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 4 years ago

“We told you what we wanted and you came back with 4 good options. Very easy to book.”

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Posted 4 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 4 years ago

“I had big problems with my banking systems however Claire was excellent with advice, patience and even helped on her day off”

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Posted 4 years ago

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Posted 4 years ago

“I have booked through PetsPyjamas for years now and am never disappointed. The customer service is excellent, Lynda is always on hand and really couldn't help more if she tried! Highly recommend to anyone thinking of taking a break away with their dog!”

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Posted 4 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 4 years ago

“So simple and straightforward all the details where explained and staff gave 100% help...Well done”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Totally efficient and very friendly”

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Posted 4 years ago

“Looking to find a luxurious 2day break to surprise my partner for his birthday, Paula found the perfect suite at the Mill End Hotel on the edge of Dartmoor which promises great walks for our two dogs. She even arranged our dinner booking on his birthday! This is the second booking made and the service on both occasions has been second to none. Thank you!”

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Posted 4 years ago

“Communication from PetsPyjamas was excellent and Sarah was really helpful in finding us another hotel to extend our holiday. Thank you 👍”

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Posted 4 years ago

“Esther was super helpful :-)”

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Posted 4 years ago

“Absolutely wonderful customer service, Claire was amazing I was struggling to find somewhere to fit my daughters needs and she went above and beyond to help. Claire found us the perfect getaway and made everything so easy and stress free!”

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Posted 4 years ago

“Prompt replied to my questions and very efficient booking service.”

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Posted 4 years ago

“Plenty of choice although some properties didn’t seem to include my filter with dates & when I went to check availability, they were not. So that was a bit annoying. The website was very easy to view & use. I did have a problem with paying my booking, but called Customer Services & was told someone would check it out & call me back - which they did, quite soon after. I was sent a link vis email & everything went through fine. We haven’t used Pets Pyjamas before & are really excited for our holiday!!”

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Posted 4 years ago

“It’s the first time I have used PetsPyjamas but it won’t be the last. Exceptional responsive service although the buttons to pay on the email didn’t work so I did have to call. However on calling I got to speak to a face of the business who was very helpful, took my payment and told me how nice it was to work for the company after I’d said how wonderful it was that they donate to an animal charity on every booking. My kind of people!”

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Posted 4 years ago

“Really easy to find quality accommodation and the booking process is very straightforward. Relevant suggestions were made by the pet partner and I appreciated the attentive service and care shown when making my booking.”

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Posted 4 years ago

“Really smooth process. It was nice to feel like I was a person rather than just a number like other companies”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews