PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes, the experience was very good. Polite and responsive dialogue, addressing all our queries and questions.”

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Posted 3 years ago

“Excellent communication with a very quick quote from Pets Pyjamas.”

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Posted 3 years ago

“Very easy Lots of information about venues and plenty of choice”

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Posted 3 years ago

“Great customer service, as usual and good savings not having to pay for our two dogs.”

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Posted 3 years ago

“This was the first time I have booked through PetsPyjamas and was experiencing difficulty with my over-protective computer security system which resulted in three phone calls to Paula whose patience was brilliant. I finally managed to book a much-needed break which we are looking forward to.”

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Posted 3 years ago

“I was very impressed by the response from Pet Concierge Sue over the weekend when I was searching for a short break for two humans and a puppy. By Sunday afternoon I had made a choice from options on offer, and the booking process was simple and fast. Good experience.”

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Posted 3 years ago

“What a great service. I would never have found the place we have now booked. Your service saved me hours of searching and possible disappointment.”

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Posted 3 years ago

“Booking was easy and value for money.”

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Posted 3 years ago

“Simply excellent customer service unlike Booking.com”

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Posted 3 years ago

“Very Simple, great customer service from Lynda by phone and email.”

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Posted 3 years ago

“PetsPyjamas made the whole booking experience so easy! I called, rather than booking on-line because we were going away with a couple of friends to didn't have a dog and I wanted to know if I could make the whole booking through PP; they handled the whole booking for me. A very friendly and efficient service!”

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Posted 3 years ago

“I rang to book my holiday and was very pleased with my experience. Kaylan was very helpful and answered all my questions. We are looking forward to our trip.”

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Posted 3 years ago

“1st time using PetsPyjamas, service has been brilliant and friendly. Let’s hope the stay is a good one 🤞thank you !”

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Posted 3 years ago

“From making contact to having suitable hotel accommodation took less than 24 hours. Excellent and very friendly service which took away all the stress of trying to do it myself.”

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Posted 3 years ago

“I’d never heard of this website until two days ago and I booked a holiday by the second day! Fell in love with the site and what it stood for (in way of putting our fur babies first!). The booking was easy and really appreciated the communication when I had a query on the property I wanted to book. Love this site!”

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Posted 3 years ago

“Sue Carlton was very helpful when we aiming to book the hotel. She telephoned first to get more details, emailed me with her findings, and when I said we were flexible on dates was able to secure a more suitable ground floor room, bed size, and outside access to patio for our dog. Fantastic! Phoning PetsPyjamas wasn't ideal as was on hold for ages but again, emailed Sue to arrange booking and payment. She called me back very quickly and everything was sorted out there and then, with email confirmations from both the hotel and PetsPyjamas received soon afterwards.”

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Posted 3 years ago

“The site had a very good range of accommodation options which was very easy to navigate. The procedure for booking accommodation was straightforward.”

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Posted 3 years ago

“First time using Pets Pyjamas. I liked the security of the process. Having specific contact details helped with confidence. Lynda very helpful and explained booking process. All booking information sent promptly.”

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Posted 3 years ago

“Thank you Tiffani for your help and super quick response to my messages! Everything was dealt with professionally and made to feel seamless and easy. We are looking forward to our stay in July.”

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Posted 3 years ago

“Claudia was very helpful, emailed to say she was contacting the hotel to check availability within a hour of my enquiry (and again to say she hadn’t heard later that evening) and got back to me within 24 hours with the price. Very good service”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews