“
I've been chasing a refund for almost a month. They've admitted to the item getting lost in transit and that I was due a refund. This was over a month ago, and in that time they've ignored about 15 emails. Do not give them a single penny
”
posted 2 years ago
- Adam N
“
Items shown in stock when they are not. No one bother’s to contact you to let you know. When they decide to answer the phone they promise a refund that never shows up forcing to make a complaint to your payment provider. Very bad service all round, will not be shopping with Petwell again
”
posted 3 years ago
- Anonymous
“
Not very happy at all. Have not received the products I ordered. Rang the number given on the website. Was promised a call back within the hour……still waiting almost a week later. Have raised a dispute with PayPal to get a refund. Be very wary!!! Have given one star as it wouldn‘t let me give zero!!
”
posted 3 years ago
- Angela R
“
Not a very good start for a new customer. After not receiving my order after one week, i decided to contact you, so i rang not answer. I messaged no reply. I emailed a lady said she would look into it. and finally i filled in a refund form.
”
posted 3 years ago
- Jane B
“
I’ve been in touch with the incompetent customer services who assured me that my order would be dispatched yesterday and that I had been given a refund for the postage which is all lies .
”
posted 3 years ago
- Dawn T
“
No customer service. Order never received. Paid over £100 no one picks up the phone. Order still to this day still shows processing. Had to get my credit card provider to refund as I couldn't contact petwell.
Don't bother with this company.
”
posted 3 years ago
- Anonymous
“
Every time I order from there the delivery is so slow. Customer service is good and does generally refund me the postage fees.
”
posted 3 years ago
- Anonymous
“
Products arrived as ordered but paid for express delivery (24 hours) and delivery took over a week. When I e mailed to ask when delivery would occur and if I would have a refund for the express cost I had a one sentence reply and no mention of a refund. So happy with product but awful customer service.
”
posted 4 years ago
- Lisa J
“
I have placed an order of dogs treats which when they arrived they were 3 months out of date. I contacted customer services who replaced them immediately- to which when they arrived were also 3 months out of date. I am expecting a full refund
”
posted 4 years ago
- Anonymous
“
I ended up getting a refund and going else where.
”
posted 5 years ago
- Jade C
