“I recommend this store for various reasons.
The price is great, customer service is definitely better than most.
Delivery time can be abit of pain but for the price I would purchase over and over.
The item is original and works flawlessly.”
“Twice I was sent a Chinese oneplus11 phone despite me specifically asking whether it was the UK version since the Chinese one will very quickly no longer work in the UK. I was assured that it would be. It took weeks for it to arrive. I missed out on it for my holiday, eventually arrived and it was the base model and Chinese version. Sent back and requested a refund from PayPal successfully.
I was emailed by phonesrefurb who stated it would have been better had I allowed more time for them to resolve the issue so I paid for the phone again then waited a further month. Eventually I received another OnePlus 11 phone, the correct spec this time, but yet another Chinese phone, this time with Google playstore installed.
I returned this also this time following their procedure and giving them the opportunity to rectify a second time.
What followed was a string of false information and fake tracking numbers. Firstly the blamed FedEx when all they hadreceived was a label request. Nothing has ever been sent to them. I was told on several occasions that I would without fail hear by the weekend, I never did. "This week without fail or any further delay on our part" promises, nothing at all. I did get an email saying I should email less and give it several days before I email again. Thankfully I ordered from PayPal who escalated it giving phonesrefurb 10 days to respond. 10 days later I got no response. No emails back to me directly, nothing to PayPal, stonewalled. So I got an auto refund for a second time. It was a complete waste of my time, incredibly stressful and was the single worst purchasing experience I have ever encountered. When I emailed about my disappointment before getting PayPal involved, I got a reply saying they they would include a few extras in the box for me that they hope would go some way to compensate me for the ordeal. How exactly when apparently the box had been sent weeks ago? Nothing has ever been sent to me, they lied. They and delay things as long as possible. I don't know why but research the company yourself. It's apparently Nigerian owned and the owner runs 4 other similar companies with similar practices.
Also after discussing things with PayPal they stated that they were close to pulling their pay by PayPal services entirely from this company because of the number of complaints that they were receiving.
The oh so very polite replies with smiley faces and sincere sounding "thank you so much for you patience it's very much appreciated", and "I personally will deal with this myself" and "it will be sent out as a matter of urgency by priority post" emails wear really really thin after month 3.”
“Once they get hold of your money they don't give a sh**. I ordered a playstation 5 on the 16th of November and still no playstation or a refund that I was promised. I would recommend you buy from somewhere reputable and NOT Phonesrefurb”
“The quality of this refurbished item is impressive, and I'm extremely believe it will work for a long time. Such services help to save money and receive quality things.”
“Thanks for providing refurbished Steam Deck. I have been looking for it very long time. It arrived from PhonesRefurb in a speedy 6 days, and it's in pristine condition. The refurbishing work is exceptional, and I happy with my purchase. Thanks!”
“Ordered a phone at the start of September and didn't receive the tracking number until over a month later after consistent chasing. Requested a refund at the start of November because I still hadn't received the phone and I still haven't got progress on my refund over a week later. Waste of my time.”
“Writing about Ayaneo Air 1S. I have bought it 2 weeks ago. And I am really happy with device and the condition its arrived Price was really good. And I have no need to overpay. I'm a satisfied customer!”
“I can't express how satisfied I am with this online store's service and products. The refurbished gadget I bought provided a seamless gaming experience, and the prices were significantly lower than elsewhere. The store's commitment to customer satisfaction and quality refurbishing make it a reliable choice for techies.”
“I'm delighted with my experience shopping at this online store. The phone I purchased captured stunning images, and the prices were unbeatable. The store's commitment to quality refurbishing and the seamless online shopping experience make it a top choice for tech enthusiasts.”
“Five stars for this refurbished gadget store! I recently bought a refurbished smartwatch, and it functions flawlessly. The competitive prices, quick shipping, and the store's dedication to customer satisfaction make it a standout choice for anyone looking to upgrade their tech without breaking the bank.”
“Delighted customer here! The refurbished gadget I ordered is in excellent condition. The delivery was prompt, and the customer service was outstanding. Will definitely shop here again!”
“Exceptional service from Phonesrefurb!! The gadget is in pristine condition, and the delivery exceeded my expectations. Highly recommend this online shop!”
“Phonesrefurb is an awesome store for refurbished gadgets. It is in pristine condition. The delivery was fast, and the customer service was exceptional. A happy customer!”
“My experience is definitely worth a mention here.
In general it took a little over 11days for my item to arrive, so far so good i have been using my item and it works flawlessly.
I am not too thrilled with the delivery time even if it arrived withing the UK in about 5days, it took another 4days to be cleared and delivered to me.
What i like is the price, obviously this is some compromise to deal with and that is totally ok for me.
The shipping time frame looks accurate if there are no delays with customs.
Would i recommend this company, YES i would.
Good customer support, fast replies by email, i did use the live chat but only 1 time and it was good.”
“Faith in online shopping restored, i am happy to shop here again as my first purchase is as described.
Price point is good plus customer service response is great with my experience.”
“I'd be a repeat shopper here without hesitation; it comes highly recommended. While I did encounter a minor back-and-forth, it was nothing significant.
The service is solid, the prices are fair, and the item is excellent. It was well-packaged and delivered efficiently.”
