“WARNING- DO NOT TRUST! COUNTY COURT JUDGEMENT TO RECOVER REFUND! Ordered phone back in September- they sent an inferior model than specified. Months of correspondence telling us to do this and that. I returned phone returned via courier- proof supplied. Still no refund.”
“WARNING- DO NOT TRUST! COUNTY COURT JUDGEMENT TO RECOVER REFUND! Ordered phone back in September- they sent an inferior model than specified. Months of correspondence telling us to do this and that. I returned phone returned via courier- proof supplied. Still no refund.”
“I never received my item and they keep telling me to wait and we are now passing 1,5 month, after a while they even ignore your mails and messages. Not okay.
Order nr:
61076”
“PURSUING LEGAL ACTION: Payment Taken, No Product Delivered
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WARNING: Phonesrefurb LTD took my payment in July 2024 and never delivered the iPhone I ordered. Nine months of follow-ups resulted in empty promises, then complete silence.
My formal Letter Before Action was ignored. I am now in the process of filing complaints with UK Trading Standards, Action Fraud, and proceeding with Small Claims Court.
Their behavior shows a clear pattern of fraud. I'm sharing this to protect others from falling victim to the same scheme.”
“When I ordered a refurbished Apple Watch 2 Ultra, the site indicated it would be delivered within a week of purchase. However, after a week passed without any updates, I emailed the company to inquire about the delivery status. In response, they asked me to provide proof that the card used for the purchase was mine. I found this request strange, especially since the charge had already been verified by AMEX, and I’ve never been asked to provide ID to a merchant for an online purchase before.
I responded to their email, expressing my discomfort with sending them my ID, given that AMEX had already completed the security checks. They replied, claiming that their payment processor had flagged the transaction and required additional documentation from me. I again refused to send my ID, but they insisted, stating it would prevent delays, and ended the email with, "I strongly urge you to furnish the required ID proof at your earliest convenience." After I didn’t reply, they sent a gentle follow-up reminder.
I then decided to contact their payment processor directly to verify what Phonesrefurb was telling me. The payment processor informed me that they didn’t need any information from me—only proof of invoice and shipping from Phonesrefurb. The representative also mentioned that it was unusual for a merchant to ask the consumer for such information.
I emailed Phonesrefurb again, expressing my concern that they were repeatedly requesting my ID. Now that the situation was clarified, I asked them to proceed with the delivery. Phonesrefurb replied, stating they had provided the necessary evidence to their payment processor. They also warned that if I initiated a dispute or chargeback, they would pursue all necessary actions. Despite this, they continued to insist that their request for my ID was due to a requirement from the payment processor, who had flagged the transaction for reasons unknown to them.
Finally, about 2-3 weeks after placing the order, my watch arrived in good condition. However, even though I was told shipping was free, the item was held at the post office, and I had to pay a fee to receive it. I also questioned why they mentioned pursuing all necessary actions when I never implied that I would file a complaint or chargeback.”
“It’s a complete scam.
He is only out to steal your money, you will get nothing in the post.
Lots of us have fallen victim to him, don’t be the next one.
I’ve taken him to court and won, but he’s not paying up as he’s based overseas.
And don’t believe the positive reviews, they are all fake (he’s done the same on Trustpilot and they’ve busted him).”
“I have had the worst experience with this company. I bought these Airpods which they ensured would come with the box, and it did not. On top of that, their products come from abroad and you will be asked by fedex to pay import tax. They promised to reimburse me and 2 months has now passed and i have not received it.
They have no answers on their phone lines and extremely little response by email.
I could be wrong but i suspect that there is something off about this company and would not recommend at all. They have ignored most of my recent emails and I had to start proceedings at the small claims court and issue a letter before claim which again they have ignored.”
“I ordered a set of AirPod Pros, despite arriving in a timely fashion only one of the AirPods works and the customer service team have been incredibly poor at making any attempts to rectify the situation.
I made an initial complaint upon opening the product, they informed me they would send out a replacement product, this was first promised on the 02/04/2024 and then re-affirmed on the 04/04/2024. It is now the 25/04/2024 and not only has the product not been replaced, but all contact from the customer service team at Phonesrefurb has ceased - I have not heard from anyone on their team since the 17/04/2024.
A thoroughly poor experience.”
“Twice I was sent a Chinese oneplus11 phone despite me specifically asking whether it was the UK version since the Chinese one will very quickly no longer work in the UK. I was assured that it would be. It took weeks for it to arrive. I missed out on it for my holiday, eventually arrived and it was the base model and Chinese version. Sent back and requested a refund from PayPal successfully.
I was emailed by phonesrefurb who stated it would have been better had I allowed more time for them to resolve the issue so I paid for the phone again then waited a further month. Eventually I received another OnePlus 11 phone, the correct spec this time, but yet another Chinese phone, this time with Google playstore installed.
I returned this also this time following their procedure and giving them the opportunity to rectify a second time.
What followed was a string of false information and fake tracking numbers. Firstly the blamed FedEx when all they hadreceived was a label request. Nothing has ever been sent to them. I was told on several occasions that I would without fail hear by the weekend, I never did. "This week without fail or any further delay on our part" promises, nothing at all. I did get an email saying I should email less and give it several days before I email again. Thankfully I ordered from PayPal who escalated it giving phonesrefurb 10 days to respond. 10 days later I got no response. No emails back to me directly, nothing to PayPal, stonewalled. So I got an auto refund for a second time. It was a complete waste of my time, incredibly stressful and was the single worst purchasing experience I have ever encountered. When I emailed about my disappointment before getting PayPal involved, I got a reply saying they they would include a few extras in the box for me that they hope would go some way to compensate me for the ordeal. How exactly when apparently the box had been sent weeks ago? Nothing has ever been sent to me, they lied. They and delay things as long as possible. I don't know why but research the company yourself. It's apparently Nigerian owned and the owner runs 4 other similar companies with similar practices.
Also after discussing things with PayPal they stated that they were close to pulling their pay by PayPal services entirely from this company because of the number of complaints that they were receiving.
The oh so very polite replies with smiley faces and sincere sounding "thank you so much for you patience it's very much appreciated", and "I personally will deal with this myself" and "it will be sent out as a matter of urgency by priority post" emails wear really really thin after month 3.”
