Photo Booth International Reviews

"I purchased a photo booth from Photo Booth International in 2022 and have had nothing but issues with it since. The first thing that happened is the printer that came with the booth stopped working. I told PBI about the issue and they told me to connect with the printer manufacturer who then told me there was nothing they could do. I had to purchase a new printer for the booth and PBI did not replace or refund the printer they sold me. Secondly, the photo booth started to blackout and stop working randomly. This was during events to the point where I had to refund clients money. Thirdly, the booth started printing out more than the normal number of prints per photo session- about 4-10 additional prints. Here are all the issues in a nutshell: I've spent a fortune on ink and paper, had to replace the wifi antenna, and had to stop taking on clients because of the booths constant issues, had to replace the USP port, had to constantly contact PBI and darkroom to troubleshoot, and have had to constantly update the phot booth computer. We called and emailed PBI multiple times and to their credit they've tried to trouble shoot the issues with us, but after spending years trying to make a malfunctioning booth work, they won't give us a refund or a new unit. Since we didn't take on photo booth business last year due to the constant issues with the unit, we lost almost $40,000 in potential revenue, not to mention the amount of money and time we've spent trying to get the booth to work. All we want is for them to admit the unit is faulty and refund our money so we can purchase a photo booth that actually works. the last 3 months I have been pushed off and ignored, and now they want us to do ANOTHER tech call. When is it enough?"