Picture Frame Studio Reviews

Name: Picture Frame Studio
Address: DraggonCottage Wrexham Road Nantwich, Chesire
Rating: 4.76

4.8 Rating 2,341 Reviews

95 %

of reviewers recommend Picture Frame Studio

Company Reviews

Questions

Metrics

4.8

Based on 2,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0330 111 0992

Email:

admin@pictureframestudio.co.uk

Location:

DraggonCottage Wrexham Road Nantwich
Chesire
CW5 8JE

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Picture Frame Studio 5 star review on 12th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, good quality product, wonderful customization options!”

Helpful Report

Posted 3 years ago

“I had previously used this company and been happy, however, my recent experience has been very poor. I need 2 gold frames, profile minimum 30mm wide and placed an order in November. The supplied frames were a much smaller, cheaper profile (22mm) in the wrong colour. I was told the frame I'd ordered was out of stock but they agreed their error and would remake, I selected an alternative but have they have supplied incorrect frames AGAIN. They are not responding to emails (3 weeks) and of the telephone numbers listed 0330 111 0992 is no longer obtainable and 01270 625 675 is a voice recording. History 1) ordered 2 frames G524 31mm wide, gold 2) sent two 22mm black, red and gold frames 3) they agreed to replace as had used incorrect frame. As original ordered frame G524 out of stock I agreed to G514 33mm wide as a substitute 4) sent what looks like G542 and which is 25mm wide i.e. too narrow for purpose and style, colour not suitable. This is so frustrating and as I am getting no response from the company I will have to repurchase elsewhere so complete waste of money. If the correct frames are not available the customer should be contacted and if necessary a refund agreed, this feels like they are just using anything that comes to hand and hoping the customer won't notice. This is particularly disappointing 'second time around'. It may sound picky but I really need gold frames of 30-35mm, and let's be frank that's what I have ordered and paid for. I don't like posting negative reviews, especially for 'small businesses' in the current climate but I think it is the only way I'll get a response from the company.”

Helpful Report

Posted 3 years ago

“Absolutely excellent product and service. I searched high and low but was unable to find a picture frame meeting my particular requirements. With Picture Frame Studio I was able to customise a frame to my exact requirement. The product arrived, very well packaged, within a short time frame. I am 100% satisfied with the product and will undoubtedly be ordering more from this supplier.”

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Posted 3 years ago

“Marvellous in every way”

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Posted 3 years ago

“very nice looking picture frames in natural oak, photos look great set in the mount.”

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Posted 3 years ago

“I have used this company 3 times; the first time was exceptional, the second time I received 2 badly packed and broken frames but gave them the benefit of the doubt, the 3rd time it became necessary to cancel the order as they could not fill it for Christmas. Despite numerous emails and calling the number on the website (which is no longer in service) I received notification that the frame (without a mount) had been sent. I finally received a refund on the frame but won’t be using the company again. It’s such a shame as my first experience with them was outstanding.”

Helpful Report

Posted 3 years ago

Hello Petra, We are just back from the Christmas break. I am sorry we missed your correspondence. As you have mentioned we have fully refunded the order. Kind Regards Mike

Posted 3 years ago

“Communication good. Product exactly as ordered. Packaging excellent. Good customer service.”

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Posted 3 years ago

“Web site made it east to configure frame. Good quality product and timely delivery”

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Posted 3 years ago

“I haven’t seen my most recent order yet but I trust picture frames to have upheld its usual high standard. As of today, I have ordered approximately 14 frames of varying sizes and that’s not the last of it. Quality of the frames are up to par and after service is impeccable. I’m a big fun. Thank you picture frame.”

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Posted 3 years ago

“Absolutely brilliant fame, quick and easy to order, came much quicker than i was expecting and was perfect for what i needed it for. I would definetly use again.”

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Posted 3 years ago

“I searched for a long time for a frame for a panoramic picture I wanted to give as a gift. Your website was really easy and informative to use although it didn’t appear on first pages of google search. Good communication after purchase. I received the frame yesterday which was very well packaged. Very pleased. Would use again.”

Helpful Report

Posted 3 years ago

“Great service and price. Would use again”

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Posted 3 years ago

“Great service with quick turnaround.”

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Posted 3 years ago

“Exactly what we wanted. Photo looks great”

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Posted 3 years ago

“Excellent service as always.”

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Posted 3 years ago

“Very impressed with our frame and ease of ordering on the website. Will definitely order some more to match it soon.”

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Posted 3 years ago

“Great frame, great price and arrived within.prescribed timescale. Would definitely recommend this service.”

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Posted 3 years ago

“A wonderful source for bespoke picture frames - I love that the selection process shows exactly what your choice will look like as you work through it. The frames are good quality, and once manufactured, were dispatched quickly and arrived within a day.”

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Posted 3 years ago

“Frame is perfect. Excellent customer service with very fast and helpful responses when contacted with questions! Definitely the most reasonably priced frame I could find after a lot of shopping around and one of the few places offering frames hand made to the exact mm frame and mount sizes requested. Being able to upload picture to preview in frame online also a very helpful feature. Frame was made and delivered in a very reasonable amount of time after ordering. Thank you!”

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Posted 3 years ago

“I bought a large frame in oak from picture frame studio and I’m do pleased with it! I will definitely be back for more in the future and would definitely recommend this company!”

Picture Frame Studio 5 star review on 21st December 2020

Helpful Report

Posted 3 years ago

Picture Frame Studio is rated 4.8 based on 2,341 reviews