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Picture Frame Studio Reviews

4.8 Rating 2,341 Reviews

95 %

of reviewers recommend Picture Frame Studio

Company Reviews

4.8

Based on 2,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0330 111 0992

Email:

admin@pictureframestudio.co.uk

Location:

DraggonCottage Wrexham Road Nantwich
Chesire
CW5 8JE

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Picture Frame Studio 5 star review on 12th July 2022

Roberto Di Maiolo

Picture Frame Studio 5 star review on 26th April 2022

Picture Frame Studio 5 star review on 10th April 2022

Picture Frame Studio 5 star review on 21st February 2022

Picture Frame Studio 5 star review on 1st December 2021

Picture Frame Studio 5 star review on 10th November 2021

Picture Frame Studio 5 star review on 8th September 2021

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an update to the custom size mount & back I ordered in November that never arrived... despite me sending an email on Dec 8th cancelling the order & asking for a refund (I got no replies to ANY emails sent about this) ... it has now just arrived (Jan 19th). So not only did I have to buy another mount & back for my customer AND pay priority shipping on it to get it in time for them, I now have no refund & a totally useless /unwanted mount.”

Posted 3 months ago

“Ordered a mount & back at the end of November. Money taken from my account. No order ever turned up. Tried to contact company - no response from emails & all phone numbers on website seemed to be disconnected. Very disappointing. Nothing on the website about them ceasing trading. Still hoping for a full refund.”

Posted 3 months ago

“It took nearly 2 months to receive the frame. When I contacted the company, they never replied to my message.”

Posted 8 months ago

“Extremely disappointed with the service. Ordered a frame with mount on 6/9/22. Web site said delivery by 14/9/22. No delivery on this date so I tried to contact you on both phone numbers listed on your web site, both were unobtainable. I e-mailed you on your admin e-mail (14/9/22) for an update and I still have received no reply. I received no communication from you at all, not even to say the order had been received and was in the process of being made. Having no way of contacting you I contacted Lloyds bank credit card department thinking you had taken the money for the order but had gone out of business (I later cancelled this investigation when the frame arrived). The frame arrived on 27/9/22, 3 weeks after the order was placed. The frame supplied was not the one I ordered - it states the frame is 34mm wide on your website but it is actually 29mm wide, this makes quite a difference on a frame of this size.”

Posted 1 year ago

“Firstly I have been using Picture Frame Studio for five years and have always received excellent service and professionalism, sadly however this time around I am really struggling with contacting the company for they are communicating via emails and nit via the telephone due to Covid-19 staffing issues. I have two beautiful frames here but sadly the order is incomplete due to missing acid free back boards. I have been trying to contact the company for three days now to find out what is happening, sadly know response so far which is a real shame because I would have given this company five stars every time in the past. Order #200020707”

Posted 2 years ago

“Still haven’t received them?”

Posted 3 years ago

“The mount I have ordered has been cut too small. They don’t take phone calls so I have emailed to ask for a re- supply or refund. No response. Terrible business. Don’t use them.”

Posted 3 years ago

“Delivery very slow which would have been ok if they had let me know or I could’ve got hold of them but there was no answering emails or telephone calls. I thought I had been scammed”

Posted 3 years ago

“I placed my second order and paid 4 weeks ago with a promise of a 10 day delivery. I have emailed 4 times and had no reply. Their telephone message tells you to email. I think they have ceased trading but are still taking orders.....and payment.”

Posted 3 years ago

“My order took three weeks to arrive and it was wrong when it arrived, Have emailed company via their Customer Support but have yet to hear back. I've been using this company for about 18 months but my last two orders have been incorrect and to trying to resolve issues is becoming more and more difficult.”

Posted 3 years ago

“DO NOT purchase from the Picture Frame studio. I checked reviews before placing my order and they all seemed positive at the time, however, I can now see a few reviews similar to what I have experienced. I placed my order in January and have been charged, however, am still yet to receive anything. I have reached out by email on several occasions and am yet to receive a reply. Their online contact form doesn’t work and their phone number is inactive. It looks to me like they are no longer in business!”

Posted 3 years ago

“I ordered 4 frames in January, payment was made in full at the time. A couple of weeks later I received an email inviting me to give feedback on the frames, however I had not received the frames so contacted customer services about it and was informed via email that they would follow up with my order as it should have been sent out. I never heard from them again, all my follow up emails have gone unanswered and the phone number does not connect.”

Posted 3 years ago

“Ordered a picture frame in November and it never arrived. I contacted them and they initially acknowledged the problem but then just ignored me. I tried calling the phone number on the website but it is out of service. I found a second number for them but it just goes to a pre-recorded message saying they are only contactable by email... but they don't respond to emails. Now I'm left trying to pursue a refund through my bank 3 months after I initially placed my order”

Posted 3 years ago

“Dishonest retailer: I ordered a few box frames from Picture Frame Studio but there were numerous defects resulting from incorrectly sized parts, including incorrect sized mounts that fall forwards in the frame, and incorrectly sized backing cards and rear panels, all of which made mounting the prints either extremely difficult or impossible. On one frame even the acrylic front was too small and falls out of the frame. Also the delivery time was significantly longer than expected. I contacted PFS to request replacement parts and sent them photographs and they 'kindly' offered to replace the entire order, however this was dishonest as no replacements were made or sent, despite further efforts to contact them. Avoid.”

Posted 3 years ago

“I previously posted to say that this company had supplied incorrect frames twice, were not responding to emails and the phone numbers are unobtainable. One month later still no response from the company. So just letting potential customers know that if something goes wrong the company is not interested in sorting it out and although £85 is not a fortune it is enough to pay for the incorrect product.”

Posted 3 years ago

“The frame was damaged when it arrived. I paid almost £30 for a very small black wooden frame. Approximately 12 inches by 5 inches but there was a cut 5 inches in length at the front right. I've sent numerous emails which they've not replied to. I've also tried to phone them on 2 different phone numbers, one says no longer in use. The other is also useless as I just can't get through.”

Posted 3 years ago

Read Picture Frame Studio Reviews

Hello Gerald, As per email i feel in this instance it best that you are refunded in full. The funds will be back on your card within 24hrs. Regards Nathan

Posted 3 years ago

“I had previously used this company and been happy, however, my recent experience has been very poor. I need 2 gold frames, profile minimum 30mm wide and placed an order in November. The supplied frames were a much smaller, cheaper profile (22mm) in the wrong colour. I was told the frame I'd ordered was out of stock but they agreed their error and would remake, I selected an alternative but have they have supplied incorrect frames AGAIN. They are not responding to emails (3 weeks) and of the telephone numbers listed 0330 111 0992 is no longer obtainable and 01270 625 675 is a voice recording. History 1) ordered 2 frames G524 31mm wide, gold 2) sent two 22mm black, red and gold frames 3) they agreed to replace as had used incorrect frame. As original ordered frame G524 out of stock I agreed to G514 33mm wide as a substitute 4) sent what looks like G542 and which is 25mm wide i.e. too narrow for purpose and style, colour not suitable. This is so frustrating and as I am getting no response from the company I will have to repurchase elsewhere so complete waste of money. If the correct frames are not available the customer should be contacted and if necessary a refund agreed, this feels like they are just using anything that comes to hand and hoping the customer won't notice. This is particularly disappointing 'second time around'. It may sound picky but I really need gold frames of 30-35mm, and let's be frank that's what I have ordered and paid for. I don't like posting negative reviews, especially for 'small businesses' in the current climate but I think it is the only way I'll get a response from the company.”

Posted 3 years ago

“I have used this company 3 times; the first time was exceptional, the second time I received 2 badly packed and broken frames but gave them the benefit of the doubt, the 3rd time it became necessary to cancel the order as they could not fill it for Christmas. Despite numerous emails and calling the number on the website (which is no longer in service) I received notification that the frame (without a mount) had been sent. I finally received a refund on the frame but won’t be using the company again. It’s such a shame as my first experience with them was outstanding.”

Posted 3 years ago

Read Picture Frame Studio Reviews

Hello Petra, We are just back from the Christmas break. I am sorry we missed your correspondence. As you have mentioned we have fully refunded the order. Kind Regards Mike

Posted 3 years ago

“Service and product appalling!! I wouldn’t recommend at all. I ended up going to Max Spielman in the end, who were excellent!”

Posted 3 years ago

“Do not buy, seems like they have stopped trading but still taking money, phone number no longer in service, email not responding, check post code (middle of a field)”

Posted 3 years ago

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Picture Frame Studio is rated 4.8 based on 2,341 reviews