Picture Frame Studio Reviews

Name: Picture Frame Studio
Address: DraggonCottage Wrexham Road Nantwich, Chesire
Rating: 4.76

4.8 Rating 2,341 Reviews

95 %

of reviewers recommend Picture Frame Studio

Company Reviews

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Metrics

4.8

Based on 2,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0330 111 0992

Email:

admin@pictureframestudio.co.uk

Location:

DraggonCottage Wrexham Road Nantwich
Chesire
CW5 8JE

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Picture Frame Studio 5 star review on 12th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my order yet ?”

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Posted 3 years ago

“Ordered and paid for frames 22nd May, no email confirmation. Tried ringing the number on the website it is disconnected. Tried contacting via the website messages would not sent. Tried e mailing no reply. Are these still in business??? Check before spending any money!!”

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Posted 3 years ago

“Order was due two weeks ago and it still hasn't arrived.”

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Posted 3 years ago

“We're really happy with the quality of the frames and the service from Picture Frame studio. The website was easy to navigate to create the frames of a custom size and now we have our pictures inside them, they are the perfect size and look great on the wall.”

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Posted 4 years ago

“I still haven’t received the picture frame so no idea why I’m being asked to write a review! When will it arrive????”

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Posted 5 years ago

“Firstly of all I was charged six pounds for "1 hour timed delivery" which funnily enough was the only available option to me when I ordered the frame To me this was too high a price just for postage but one I had no other choice because as I say it was the only option and also I thought that the frame looked really nice in the picture so I ordered anyway. I wish I hadn't. When the frame came it wasn't half as nice as it looked on the website It seems very cheaply made flimsy and to make things worst there was no timed delivery so why was I charged for it? I sent an email stating this and didn't even get a reply. VERY DISSAPOINTED ALL ROUND”

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Posted 5 years ago

“Item was supposed to be delivered on a certain day but was sent out the day after that. No reply from so called customer service. Wouldn’t use again”

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Posted 6 years ago

“THE PICTURE FRAME WAS BROKEN WHEN IT ARRIVED AND BECAUSE IT WAS NOT WHAT I REALLY WANTED I CANCELLED THE ORDER BUT I HAD TO PAY TO HAVE THE PICTURE FRAME SENT BACK WHICH I THINK IS WRONG THEY SENT IT BROKEN THEY SHOULD OF ARRANGED FOR IT TO BE PICKED BACK UP.”

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Posted 6 years ago

“Product not yet received! Why send a request for a review when Parcelforce has failed to deliver!”

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Posted 6 years ago

“I am still waiting to hear from the company, one picture frame the acrylic was cracked and cut too short so there was a gap, the other had a dirty mount.”

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Posted 7 years ago

“From ordering through to delivery the entire process was troubled. Website promises 6 days, when this elapsed I hadn't heard anything. I sent an email which I never had a reply to. I then managed to call and was told they had had lots of orders, it would have been great to be notified, the order arrived in around two weeks. When the frame arrived the box was open. The frame was packaged with some other items I ordered which had rubbed against the frame causing damage as allowed to be in direct contact. The frame itself was poorly made, one of the mitre joints had visible cracks and didn't meet well meaning it was possible to see a joint overlap. I sent x2 emails in regard to this, which after x3 days have still not been replied to. The frame I bought was expensive and I would have expected better customer service but unfortunately it wasn't and the product inferior. I would personally avoid using this company and look else where. Extremely disappointed, frames are better in ikea!!!”

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Posted 7 years ago

Hello Robert, I Agree, you have not received our normal standard of service or frame. As agreed we have sent a replacement. I am just sorry your order got caught up in the middle of our premises move. The good news is you replacement is on its way and we are now back up and running and fully up to date. Kind Regards Mike Barrow

Posted 7 years ago

“I have been trying to get hold of the company since my order arrived on Thursday. There phone number goes straight to prerecorded music and then they hang up on you, my emails have been ignored and I am soon coming to the realisation that their guarantee if the order is wrong is not something they actually adhere to. The order is so wrong the mounts are not useable and as they were a present for this weekend I am now unable to have them rectified in time. VERY DISAPPOINTED do not use this company.”

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Posted 7 years ago

Hello, Having reviewed your order and spoken to you, it would appear you have ordered the in correct size. Despite this we have replaced the order in the new sizes. I realise you are high up in an insurance companies customer service department, but sometimes a less aggressive attitude gets you more. I hope you like the new size mounts. Kind Regard's Mike Barrow

Posted 7 years ago

This review is has been requested for moderation as client ordered the wrong size..

Posted 7 years ago

“I ordered 10 mounts. Order arrived 8 days later -only 2 mounts included. Rang and was told there had been an error and the rest would be sent immediately. They took another 4 days. The sizes are not correct on many of them and are out by 5mm plus, which makes a lot of difference on a 13 X 13 cm instead of 13.5 X 13.5cm mount. I am not happy as I tried to be exact with my measurements. On the plus side, they are packaged well and there has been no damage in transit.”

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Posted 7 years ago

“No response on email on a return request, actual frames look different from website.”

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Posted 8 years ago

“I ordered seven double mounts (without frames) and I expected seven double mounts. But I received fourteen separate mounts, seven each of the two colours. This would be ok if the sizes were identical as they would sit in the frames together, but the sizes varied by a few millimetres and they looked terrible in the frames. So I had to get out my PVA and stick them all together, which is what I would have expected the professionals to do. Furthermore, the ordering was complexity itself, as they ask for picture size, not aperture size, and instead of working from the bottom mount aperture, they (counter intuitively) work from the top mount aperture. They ask you to choose mount size and don't allow you to input frame size (I had the frames already). So I had to estimate a "picture size" (not easy as they add or subtract 5mm, not sure which) and then add 8mm all round to allow for my double mount offset. I got it right, but I'm not sure I could do it a second time. I did email the firm first and ask about this but they never had the decency to answer. As a final observation the grey mount isn't grey, it's a sort of khaki beige which doesn't suit the bluish tinge of my pictures. I'm afraid I won't be ordering again, which is a great shame as I was looking for a firm not too far from me with which I could form a good relationship.”

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Posted 8 years ago

“I'm still waiting for my Picture Frame.. for context, I ordered it >3wks ago.”

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Posted 8 years ago

Hi i have traked your order and they seem to of attempted delivery twice but no one was home? Kind Regards Mike Barrow

Posted 8 years ago

“It hasn't arrived yet!”

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Posted 8 years ago

“Picture frame arrived damaged, did not contain a glass front and seemed to be of poor build quality. Not great for £31.”

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Posted 8 years ago

Hello Paul, Unless i have missed an email this is the first i know about this. If you would like to call me i will arrange a full replacement for you. Kind Regards Mike Barrow

Posted 8 years ago

“The website was really easy to use, much simpler for an amateur picture framer than some others I tried. The pricing was also transparent, unlike others. The finished frames arrived safely and were decent quality. The only negative was that I ordered two frames and one was supplied without the mounting kit but that was quickly resolved by email. All in all, I'm really pleased with the results. Update: Despite 2 emails to this company, only one of which was acknowledged, they have still not supplied the missing mounting kit. My opinion has changed. I now how two beautifully framed pictures sitting on the floor as I can't finish hanging them. Thanks.”

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Posted 8 years ago

“very poor quality for the price paid!!! not happy but need it for this weekend so cant do much about it!!”

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Posted 9 years ago

Picture Frame Studio is rated 4.8 based on 2,341 reviews