Pierced Universe Reviews

“ I ordered all my titanium jewelry from here, and I always get really good service. My last order I accidentally put in the wrong shipping address and they immediately switched it before it got shipped out 🙏🏼🙏🏼😇😇😇💞💞💞💞💞 ”

“ Amazing customer service. My package seemed to have gotten lost because I didn't receive it before the projected date, but I needed it by a deadline. So I emailed, and they immediately sent me a replacement package with expedited shipping free of charge. They responded really quickly too. ”

“ I always purchase my jewelry from Pierced Universe. i bought a pair of earrings for my wedding but they arrived with a bit of damage. I contacted Pierced Universe and they let me know they'd ship out a replacement-- no trouble, no questions asked! great company, great customer service. support Canadian business 💝 ”

“ Great customer service. ”

“ I've been buying from this store for years and love them! Great quality, good selection and great customer service. Any concerns have been addressed quickly with customer satisfaction the priority. I highly recommend them! ”

“ I've purchased two different style earrings for a helix piercing from Pierced Universe and I really like them both, they're exactly as described. Recently I've developed a sensitivity and seem to do much better with plain titanium, and customer support was awesome about sending me an alternate backing so I could use the gold color in the front with a post that doesn't irritate my ear. I'm very happy with the product and their service! ”

“ I’ve been getting my jewelry here for years. They have a great selection, keep up with trends, and things are high quality for a reasonable price. Customer service is absolutely amazing. On the rare occasion a mistake has been made (ie wrong size gauge shipped), they have fixed it immediately and they want to make sure customers are satisfied. ”

“ What matters is the quick and efficient customer service. ”

“ Customer service was amazing! My package was lost in the mail so I reached out and the response was immediate! All they asked me for was to confirm my address and shortly after they sent me a tracking number for the new package they were sending :) !! So thankful. ”

“ amazing customer service, my order was lost in the mail and when i emailed them, they instantly sent out a replacement order. ”