Pierced Universe Reviews

“ Customer service is amazing!!! Their response was quick, kind, and they even partially refunded me. ”

“ Jewelry is great quality and the customer service is even better. They’re willing to work with you and definitely resolved my issue and turned me into a customer for life :) ”

“ Excellent customer service! I had an issue with my order and reached out to Pierced Universe for help. They responded very quickly and were incredibly friendly, helpful, and professional. They resolved everything promptly and made the whole experience completely stress-free. Really impressed with how they handled everything. Great customer service and a company I would happily order from again! ”

“ I ordered all my titanium jewelry from here, and I always get really good service. My last order I accidentally put in the wrong shipping address and they immediately switched it before it got shipped out 🙏🏼🙏🏼😇😇😇💞💞💞💞💞 ”

“ Amazing customer service. My package seemed to have gotten lost because I didn't receive it before the projected date, but I needed it by a deadline. So I emailed, and they immediately sent me a replacement package with expedited shipping free of charge. They responded really quickly too. ”

“ I always purchase my jewelry from Pierced Universe. i bought a pair of earrings for my wedding but they arrived with a bit of damage. I contacted Pierced Universe and they let me know they'd ship out a replacement-- no trouble, no questions asked! great company, great customer service. support Canadian business 💝 ”

“ Great customer service. ”

“ I've been buying from this store for years and love them! Great quality, good selection and great customer service. Any concerns have been addressed quickly with customer satisfaction the priority. I highly recommend them! ”

“ I've purchased two different style earrings for a helix piercing from Pierced Universe and I really like them both, they're exactly as described. Recently I've developed a sensitivity and seem to do much better with plain titanium, and customer support was awesome about sending me an alternate backing so I could use the gold color in the front with a post that doesn't irritate my ear. I'm very happy with the product and their service! ”

“ I’ve been getting my jewelry here for years. They have a great selection, keep up with trends, and things are high quality for a reasonable price. Customer service is absolutely amazing. On the rare occasion a mistake has been made (ie wrong size gauge shipped), they have fixed it immediately and they want to make sure customers are satisfied. ”