Pierced Universe Reviews

“ The quality of the earrings is superb Beautiful elegant and dainty pieces Very happy with my purchase Customer service is superb There was an issue with my order - my fault and they were able to resolve the issue within minutes So happy I ordered three more pieces ”

“ ⭐⭐⭐⭐⭐ Pierced Universe has amazing quality jewelry, but what really sets them apart is their customer service! They are incredibly responsive, helpful, kind, and truly go above and beyond to make sure their customers are happy. ”

“ They go above and beyond for customer service. I didn’t read properly and didn’t order the correct amount and they shipped me the other pairs free of charge to make up my own mistake. I will be ordering from them again in the future. ”

“ The customer service is outstanding! They go the extra mile to make things right if you're not 100% happy. I now have exactly what I was looking for at no extra cost 🥰 I would definitely recommend them to friends/family. ”

“ Customer service is amazing!!! Their response was quick, kind, and they even partially refunded me. ”

“ Jewelry is great quality and the customer service is even better. They’re willing to work with you and definitely resolved my issue and turned me into a customer for life :) ”

“ Excellent customer service! I had an issue with my order and reached out to Pierced Universe for help. They responded very quickly and were incredibly friendly, helpful, and professional. They resolved everything promptly and made the whole experience completely stress-free. Really impressed with how they handled everything. Great customer service and a company I would happily order from again! ”

“ I ordered all my titanium jewelry from here, and I always get really good service. My last order I accidentally put in the wrong shipping address and they immediately switched it before it got shipped out 🙏🏼🙏🏼😇😇😇💞💞💞💞💞 ”

“ Amazing customer service. My package seemed to have gotten lost because I didn't receive it before the projected date, but I needed it by a deadline. So I emailed, and they immediately sent me a replacement package with expedited shipping free of charge. They responded really quickly too. ”

“ I always purchase my jewelry from Pierced Universe. i bought a pair of earrings for my wedding but they arrived with a bit of damage. I contacted Pierced Universe and they let me know they'd ship out a replacement-- no trouble, no questions asked! great company, great customer service. support Canadian business 💝 ”