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Pierced Universe Reviews

3.9 Rating 120 Reviews
71 %
of reviewers recommend Pierced Universe
3.9
Based on 120 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
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Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
Pierced Universe 1 star review on 1st August 2024
Aaron H
14
Anonymous
Anonymous  // 01/01/2019
I wanted black studs and small hoops...they had them both in black!! They were quickly delivered, like in 3 days. Popped the hoops in straight away and my earlobes loved them. Great quality and happy ears!
Pierced Universe 5 star review on 9th November 2024 Pierced Universe 5 star review on 9th November 2024
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Posted 1 month ago
Even tough I messed up my order, they kindly agreed to accomodate me. Still love their products.
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Posted 1 month ago
Shipping was way faster than anticipated! When I reached out to customer service, about a small issue, they were prompt to respond and had a solution that more than satisfied my query. Very pleased, and will order from them again!
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Posted 1 month ago
Customer service is extremely helpful and kind. They get back to you really quick and are always willing to help. The jewelry quality is amazing. I’ve bought many different jewelry pieces from them and they come pretty fast and always in good shape. Love this store!!
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Posted 1 month ago
Terrible quality. Literally bent and looks like there's some chipping too. Had no idea they would only send me a singular earring for how expensive it was. Also, any one else notice how most of their 5 star reviews are about how the customer had an issue but it's all good because customer service was good. Why are there so many issues with your jewelery in the first place??!! Save your energy and money and buy from Amazon for a quarter of the cost and actually good quality.
Pierced Universe 1 star review on 25th October 2024
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Posted 1 month ago
They were able to refund me store credit to replace a earring I had an issue with no problem with great help!
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Posted 1 month ago
I got a piece with a part of it missing and y’all were able to send a replacement the same day. Yall were super sweet and understanding.
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Posted 1 month ago
I absolutely love these earrings! My ears have always been so sensitive to every metal. I tried these implant grade titanium pvd gold clicker hoops and I havent taken them off since! Its literally the only metal I can wear now. The gold flatback studs are amazing too. You can sleep in both without hurting your head. Also great customer service that responds quickly.
Pierced Universe 5 star review on 16th October 2024
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Posted 1 month ago
I had an issue with the sizing but since it's not possible to return, they kindly and quickly offered me a discount! Great customer service!!
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Posted 1 month ago
Great products, wonderful customer service. I have ordered earrings from Pierced Universe 3 separate times, and the product is always shipped out immediately and arrives promptly within a couple days. I have had great success with their titanium and surgical steel threaded flatback earrings, which helped my earlobe piercings heal. The one time I had an issue with earrings I bought (I couldn't get hoops closed), they immediately responded and sent me a full credit even though I was outside the time limit for a return.
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Posted 2 months ago
Pierced Universe has great customer service. They made it very easy for me to resolve he issue I had with one of the styles I bought. They replaced it with another of my choice and it is lovely. I ordered 3 pair of Huggie earrings and was thrilled to find them as I have allergies and I have NO issues with their products (allergy-wise). Their styles are light-weight, comfortable and cute as can be.
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Posted 2 months ago
The customer service is quick to respond and very kind. I made the mistake of shipping to a wrong address and thought I hadn’t received my order yet. I explained the mix up and they resent my order to the correct address. They didn’t have to do that at all but I am very appreciative they did!
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Posted 2 months ago
SCAM, do not order from this company, not all items are what they are pictured to look like. They are tiny. They refuse to return any of the products that do not work for me. It is not stated anywhere there are no returns and they are arguing with me about the product, refusing to believe they do not work for me. Huge waste of time and I’m stuck with 4 items that do not work for me. What a waste of money and time.
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Posted 2 months ago
Ordered my items over 2 weeks ago. My package is still in Folcroft PA. Doesn't seem to be moving. Shame delivery takes so long. On the website it said 3/4 days. Now saying up to 21. I would not have ordered from here if it was going to take this long. Fingers crossed they turn up. But hasn't moved in a while so I doubt it will
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Posted 3 months ago
Excellent products and customer service is fantastic. Prompt, professional, and helpful responses, going above and beyond, if there is ever a mistake they will fix it immediately - and fantastic products. I’ve been a customer for years and this will continue to be my go-to shop for my body jewelry
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Posted 3 months ago
Ridiculously small, there is no way these fit people's actual ear lobes. What a waste of money. I ordered the (316L Surgical Steel Long Tail Spiral Taper Expander Stretcher - 12ga(2mm)) and (Surgical Steel Spiral Stretcher Taper Ear Gauges - 12ga (2mm)). How bizarre. (See attached photo)
Pierced Universe 1 star review on 6th September 2024
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Posted 3 months ago
Awesome customer service my package got lost in BC they are sending me a new package :)
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Posted 3 months ago
Pronta respuesta y me ayudó en Mi problema
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Posted 3 months ago
I had a stone fall out of my earring a spoon as I got it. The customer service was excellent t and sent a replacement that was recieved very quickly. For me standing behind their product is the most important thing. Things happen but how it's handled is what matters!
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Posted 3 months ago
Great service. Offered a credit, even though a return could not be processed. Super happy with prompt replies. Thank you.
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Posted 3 months ago
Pierced Universe is rated 3.9 based on 120 reviews