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Pierced Universe Reviews

3.9 Rating 136 Reviews
73 %
of reviewers recommend Pierced Universe
3.9
Based on 136 reviews
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
The lady who helped me with my order is lovely. ๐Ÿฉท The jewelry is of excellent quality.
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Posted 1 week ago
Super responsive to email I sent regarding a broken piece of jewelry. Sent me a replacement in the mail almost immediately. Overall very nice and responsive. Also the jewelry is so cute and good for sensitive skin. Definitely will be purchasing from them again!
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Posted 1 week ago
I ordered all my titanium jewelry from here, and I always get really good service. My last order I accidentally put in the wrong shipping address and they immediately switched it before it got shipped out ๐Ÿ™๐Ÿผ๐Ÿ™๐Ÿผ๐Ÿ˜‡๐Ÿ˜‡๐Ÿ˜‡๐Ÿ’ž๐Ÿ’ž๐Ÿ’ž๐Ÿ’ž๐Ÿ’ž
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Posted 2 weeks ago
Amazing customer service. My package seemed to have gotten lost because I didn't receive it before the projected date, but I needed it by a deadline. So I emailed, and they immediately sent me a replacement package with expedited shipping free of charge. They responded really quickly too.
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Posted 2 weeks ago
I was very impressed on their quick response to my issue and willingness to help.
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Posted 3 weeks ago
I always purchase my jewelry from Pierced Universe. i bought a pair of earrings for my wedding but they arrived with a bit of damage. I contacted Pierced Universe and they let me know they'd ship out a replacement-- no trouble, no questions asked! great company, great customer service. support Canadian business ๐Ÿ’
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Posted 3 weeks ago
Great customer service.
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Posted 3 weeks ago
I've been buying from this store for years and love them! Great quality, good selection and great customer service. Any concerns have been addressed quickly with customer satisfaction the priority. I highly recommend them!
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Posted 1 month ago
Pleased with the item and the quick delivery. I will be ordering again. Thank you
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Posted 2 months ago
I've purchased two different style earrings for a helix piercing from Pierced Universe and I really like them both, they're exactly as described. Recently I've developed a sensitivity and seem to do much better with plain titanium, and customer support was awesome about sending me an alternate backing so I could use the gold color in the front with a post that doesn't irritate my ear. I'm very happy with the product and their service!
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Posted 5 months ago
Iโ€™ve been getting my jewelry here for years. They have a great selection, keep up with trends, and things are high quality for a reasonable price. Customer service is absolutely amazing. On the rare occasion a mistake has been made (ie wrong size gauge shipped), they have fixed it immediately and they want to make sure customers are satisfied.
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Posted 10 months ago
The initial shopping and ordering experience itself was great thanks to a very informative FAQ, a wide variety of products, and great prices. I purchased a hinged nose hoop because the reviews were excellent, and was excited to receive it. However, when it did, the ends didn't really line up quite perfectly, and it fell off half an hour after putting it on. I immediately emailed Pierced Universe about my experience, and they assured me this wasn't normal. I received a replacement hoop the next day (!), and I'm happy to say this one clicked and closed properly. I've tested it out cycling multiple times and so far it has stayed put! So overall I've enjoyed my shopping experience with Pierced Universe. The first hoop was clearly a dud, and it isn't what matters in the end. What matters is the quick and efficient customer service. I'll be coming back to order again in the future and recommending them to anyone who asks.
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Posted 1 year ago
Customer service was amazing! My package was lost in the mail so I reached out and the response was immediate! All they asked me for was to confirm my address and shortly after they sent me a tracking number for the new package they were sending :) !! So thankful.
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Posted 1 year ago
amazing customer service, my order was lost in the mail and when i emailed them, they instantly sent out a replacement order.
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Posted 1 year ago
This website falsely advertises, piercings or studs that are not meant for specific body parts. I purchased products that are claiming to be nose studs. They absolutely do not sit flush on your face, and stick out extremely far making them look ridiculous. Doesnโ€™t do returns even if they do, youโ€™re paying for a restocking fee and the shipping. Do not get scammed by this warehouse.
Pierced Universe 1 star review on 30th April 2025
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Posted 1 year ago
Placed the wrong order thinking it was a PAIR. Emailed them not even 3 mins later to cancel the order. They never replied & shipped it out next day? I will be charged 20% of the entire order just to return it (claiming that is their restocking fee), so I will not be receiving a full refund. Infuriating & pointless.
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Posted 1 year ago
I wanted black studs and small hoops...they had them both in black!! They were quickly delivered, like in 3 days. Popped the hoops in straight away and my earlobes loved them. Great quality and happy ears!
Pierced Universe 5 star review on 9th November 2024 Pierced Universe 5 star review on 9th November 2024
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Posted 1 year ago
Even tough I messed up my order, they kindly agreed to accomodate me. Still love their products.
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Posted 1 year ago
Shipping was way faster than anticipated! When I reached out to customer service, about a small issue, they were prompt to respond and had a solution that more than satisfied my query. Very pleased, and will order from them again!
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Posted 1 year ago
Customer service is extremely helpful and kind. They get back to you really quick and are always willing to help. The jewelry quality is amazing. Iโ€™ve bought many different jewelry pieces from them and they come pretty fast and always in good shape. Love this store!!
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Posted 1 year ago
Pierced Universe is rated 3.9 based on 136 reviews