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Pierced Universe Reviews

4.0 Rating 147 Reviews
74 %
of reviewers recommend Pierced Universe
4.0
Based on 147 reviews
Shipping & Delivery
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Postal Service
On-time Delivery
Greater than 92%
Customer Service
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
“Quick and helpful response when I issues with applying a promotion code, entirely my fault. Everything was fixed within a short period of time and they were very understanding about it. Nice selection of neat, simple pieces of jewelry.”
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Posted 4 weeks ago
“The quality of the earrings is superb Beautiful elegant and dainty pieces Very happy with my purchase Customer service is superb There was an issue with my order - my fault and they were able to resolve the issue within minutes So happy I ordered three more pieces”
Pierced Universe 5 star review on 1st October 2026
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Posted 1 month ago
“⭐⭐⭐⭐⭐ Pierced Universe has amazing quality jewelry, but what really sets them apart is their customer service! They are incredibly responsive, helpful, kind, and truly go above and beyond to make sure their customers are happy. It’s rare to find a company that takes such great care of their customers, and they absolutely deserve 5 stars for that alone. The beautiful, high-quality jewelry is just an added bonus! I will definitely continue ordering from them and highly recommend Pierced Universe!”
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Posted 1 month ago
“Pierced universe was so responsive when I messed up my order! The product that I did get was amazing and I will definitely be ordering more from them.”
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Posted 1 month ago
“They go above and beyond for customer service. I didn’t read properly and didn’t order the correct amount and they shipped me the other pairs free of charge to make up my own mistake. I will be ordering from them again in the future.”
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Posted 1 month ago
“The customer service is outstanding! They go the extra mile to make things right if you're not 100% happy. I now have exactly what I was looking for at no extra cost 🥰 I would definitely recommend them to friends/family.”
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Posted 1 month ago
“Customer service is amazing!!! Their response was quick, kind, and they even partially refunded me.”
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Posted 2 months ago
“They helped me apply a discount I forgot to use after I emailed them, after the product shipped, without needing me to cancel the order and reorder it. The products were as described and I'll be ordering from them again.”
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Posted 2 months ago
“Jewelry is great quality and the customer service is even better. They’re willing to work with you and definitely resolved my issue and turned me into a customer for life :)”
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Posted 2 months ago
“Unfortunately, I never received my order. The package was lost in transit, and although I was told a replacement would be sent, the experience has been frustrating. I understand that shipping issues can happen, but I expected better communication and a quicker resolution. Also, when I did want a refund they said there was nothing they could do about it since it had already left their warehouse and it was usps that had lost it.”
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Posted 2 months ago
“Excellent customer service! I had an issue with my order and reached out to Pierced Universe for help. They responded very quickly and were incredibly friendly, helpful, and professional. They resolved everything promptly and made the whole experience completely stress-free. Really impressed with how they handled everything. Great customer service and a company I would happily order from again!”
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Posted 2 months ago
“The lady who helped me with my order is lovely. 🩷 The jewelry is of excellent quality.”
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Posted 3 months ago
“Super responsive to email I sent regarding a broken piece of jewelry. Sent me a replacement in the mail almost immediately. Overall very nice and responsive. Also the jewelry is so cute and good for sensitive skin. Definitely will be purchasing from them again!”
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Posted 3 months ago
“I ordered all my titanium jewelry from here, and I always get really good service. My last order I accidentally put in the wrong shipping address and they immediately switched it before it got shipped out 🙏🏼🙏🏼😇😇😇💞💞💞💞💞”
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Posted 3 months ago
“Amazing customer service. My package seemed to have gotten lost because I didn't receive it before the projected date, but I needed it by a deadline. So I emailed, and they immediately sent me a replacement package with expedited shipping free of charge. They responded really quickly too.”
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Posted 3 months ago
“I was very impressed on their quick response to my issue and willingness to help.”
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Posted 3 months ago
“I always purchase my jewelry from Pierced Universe. i bought a pair of earrings for my wedding but they arrived with a bit of damage. I contacted Pierced Universe and they let me know they'd ship out a replacement-- no trouble, no questions asked! great company, great customer service. support Canadian business 💝”
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Posted 3 months ago
“Great customer service.”
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Posted 3 months ago
“I've been buying from this store for years and love them! Great quality, good selection and great customer service. Any concerns have been addressed quickly with customer satisfaction the priority. I highly recommend them!”
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Posted 4 months ago
“Pleased with the item and the quick delivery. I will be ordering again. Thank you”
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Posted 5 months ago
Pierced Universe is rated 4.0 based on 147 reviews