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Pierced Universe Reviews

3.9 Rating 136 Reviews
73 %
of reviewers recommend Pierced Universe
3.9
Based on 136 reviews
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
Terrible quality. Literally bent and looks like there's some chipping too. Had no idea they would only send me a singular earring for how expensive it was. Also, any one else notice how most of their 5 star reviews are about how the customer had an issue but it's all good because customer service was good. Why are there so many issues with your jewelery in the first place??!! Save your energy and money and buy from Amazon for a quarter of the cost and actually good quality.
Pierced Universe 1 star review on 25th October 2024
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Posted 1 year ago
They were able to refund me store credit to replace a earring I had an issue with no problem with great help!
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Posted 1 year ago
I got a piece with a part of it missing and y’all were able to send a replacement the same day. Yall were super sweet and understanding.
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Posted 1 year ago
I absolutely love these earrings! My ears have always been so sensitive to every metal. I tried these implant grade titanium pvd gold clicker hoops and I havent taken them off since! Its literally the only metal I can wear now. The gold flatback studs are amazing too. You can sleep in both without hurting your head. Also great customer service that responds quickly.
Pierced Universe 5 star review on 16th October 2024
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Posted 1 year ago
I had an issue with the sizing but since it's not possible to return, they kindly and quickly offered me a discount! Great customer service!!
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Posted 1 year ago
Great products, wonderful customer service. I have ordered earrings from Pierced Universe 3 separate times, and the product is always shipped out immediately and arrives promptly within a couple days. I have had great success with their titanium and surgical steel threaded flatback earrings, which helped my earlobe piercings heal. The one time I had an issue with earrings I bought (I couldn't get hoops closed), they immediately responded and sent me a full credit even though I was outside the time limit for a return.
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Posted 1 year ago
Pierced Universe has great customer service. They made it very easy for me to resolve he issue I had with one of the styles I bought. They replaced it with another of my choice and it is lovely. I ordered 3 pair of Huggie earrings and was thrilled to find them as I have allergies and I have NO issues with their products (allergy-wise). Their styles are light-weight, comfortable and cute as can be.
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Posted 1 year ago
The customer service is quick to respond and very kind. I made the mistake of shipping to a wrong address and thought I hadn’t received my order yet. I explained the mix up and they resent my order to the correct address. They didn’t have to do that at all but I am very appreciative they did!
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Posted 1 year ago
SCAM, do not order from this company, not all items are what they are pictured to look like. They are tiny. They refuse to return any of the products that do not work for me. It is not stated anywhere there are no returns and they are arguing with me about the product, refusing to believe they do not work for me. Huge waste of time and I’m stuck with 4 items that do not work for me. What a waste of money and time.
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Posted 1 year ago
Ordered my items over 2 weeks ago. My package is still in Folcroft PA. Doesn't seem to be moving. Shame delivery takes so long. On the website it said 3/4 days. Now saying up to 21. I would not have ordered from here if it was going to take this long. Fingers crossed they turn up. But hasn't moved in a while so I doubt it will
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Posted 1 year ago
Excellent products and customer service is fantastic. Prompt, professional, and helpful responses, going above and beyond, if there is ever a mistake they will fix it immediately - and fantastic products. I’ve been a customer for years and this will continue to be my go-to shop for my body jewelry
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Posted 1 year ago
Ridiculously small, there is no way these fit people's actual ear lobes. What a waste of money. I ordered the (316L Surgical Steel Long Tail Spiral Taper Expander Stretcher - 12ga(2mm)) and (Surgical Steel Spiral Stretcher Taper Ear Gauges - 12ga (2mm)). How bizarre. (See attached photo)
Pierced Universe 1 star review on 6th September 2024
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Posted 1 year ago
Awesome customer service my package got lost in BC they are sending me a new package :)
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Posted 1 year ago
Pronta respuesta y me ayudó en Mi problema
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Posted 1 year ago
I had a stone fall out of my earring a spoon as I got it. The customer service was excellent t and sent a replacement that was recieved very quickly. For me standing behind their product is the most important thing. Things happen but how it's handled is what matters!
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Posted 1 year ago
Great service. Offered a credit, even though a return could not be processed. Super happy with prompt replies. Thank you.
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Posted 1 year ago
Long story short I don’t have the piercing. The tracking tells me it was unsafe to leave at address. I have a locked up letter box. How big is the package? When trying to find where it is to pick up there is no company name of courier or phone number. When I approached Pierced Universe about this they pretty much said once it’s posted it up to me to track. Great customer service that is. I can’t track something that doesn’t have a name or address of where it is. Pierced Universe said all they will do is wait to see if it is returned and resend it. Australia post don’t have it and said it looks like it would be at a courier distribution centre but they can’t even see it in the email or tracking. So I am not going mad. Pictures below show email from Pierced Universe stating they won’t help, email from couriers in the States telling me to follow the exact same link with tracking number to a site that has no name or number of who has it and screen shots of all I see when i enter that tracking number. As you will see there is no courier name and I can assure you there is no phone numbers of once it’s hit Australian shores. My advice if you’re in Australia, do not order from these guys. They won’t help you if you have trouble and customer service is very bad. As for Pierced Universe, you asked for my review, here it is. Factual with the evidence provided. Hopefully you look at your customer service and rectify and maybe take a look at your postage service. Clearly you can’t trust them and they’re giving you a bad name. Since I don’t have the couriers company name, I can’t leave them the review as well.
Pierced Universe 1 star review on 1st August 2024 Pierced Universe 1 star review on 1st August 2024 Pierced Universe 1 star review on 1st August 2024
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Posted 2 years ago
Very helpful guest service with my missing package!
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Posted 2 years ago
I ordered my usual earring size that I've been wearing for 15 years, when I got them they were too small. I emailed the company and they told me I could not return them and did not offer me a solution to gain earrings that would fit me. I wasted my money on this company and earrings that run small. A negative experience to say the least.
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Posted 2 years ago
I purchased from them last year and declined to be on their email mailing list. They added me anyway, so I unsubscribed. They added me to a new list a few months later (again without consent), I unsubscribed from this. They added me to yet another new list a few months later (again without consent), I unsubscribed from this too. They added me again today. Spammers
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Posted 2 years ago
Pierced Universe is rated 3.9 based on 136 reviews