“Ordered my items over 2 weeks ago. My package is still in Folcroft PA. Doesn't seem to be moving. Shame delivery takes so long. On the website it said 3/4 days. Now saying up to 21. I would not have ordered from here if it was going to take this long. Fingers crossed they turn up. But hasn't moved in a while so I doubt it will”
“Excellent products and customer service is fantastic. Prompt, professional, and helpful responses, going above and beyond, if there is ever a mistake they will fix it immediately - and fantastic products. I’ve been a customer for years and this will continue to be my go-to shop for my body jewelry”
“Ridiculously small, there is no way these fit people's actual ear lobes. What a waste of money. I ordered the (316L Surgical Steel Long Tail Spiral Taper Expander Stretcher - 12ga(2mm)) and (Surgical Steel Spiral Stretcher Taper Ear Gauges - 12ga (2mm)). How bizarre. (See attached photo)”
“I had a stone fall out of my earring a spoon as I got it.
The customer service was excellent t and sent a replacement that was recieved very quickly. For me standing behind their product is the most important thing.
Things happen but how it's handled is what matters!”
“Long story short I don’t have the piercing. The tracking tells me it was unsafe to leave at address. I have a locked up letter box. How big is the package?
When trying to find where it is to pick up there is no company name of courier or phone number. When I approached Pierced Universe about this they pretty much said once it’s posted it up to me to track. Great customer service that is. I can’t track something that doesn’t have a name or address of where it is. Pierced Universe said all they will do is wait to see if it is returned and resend it. Australia post don’t have it and said it looks like it would be at a courier distribution centre but they can’t even see it in the email or tracking. So I am not going mad.
Pictures below show email from Pierced Universe stating they won’t help, email from couriers in the States telling me to follow the exact same link with tracking number to a site that has no name or number of who has it and screen shots of all I see when i enter that tracking number. As you will see there is no courier name and I can assure you there is no phone numbers of once it’s hit Australian shores.
My advice if you’re in Australia, do not order from these guys. They won’t help you if you have trouble and customer service is very bad.
As for Pierced Universe, you asked for my review, here it is. Factual with the evidence provided. Hopefully you look at your customer service and rectify and maybe take a look at your postage service. Clearly you can’t trust them and they’re giving you a bad name. Since I don’t have the couriers company name, I can’t leave them the review as well.”
“I ordered my usual earring size that I've been wearing for 15 years, when I got them they were too small. I emailed the company and they told me I could not return them and did not offer me a solution to gain earrings that would fit me. I wasted my money on this company and earrings that run small. A negative experience to say the least.”
“I purchased from them last year and declined to be on their email mailing list. They added me anyway, so I unsubscribed. They added me to a new list a few months later (again without consent), I unsubscribed from this. They added me to yet another new list a few months later (again without consent), I unsubscribed from this too. They added me again today. Spammers”
“Please exercise caution when considering a purchase from this company. Their products have been known to be of inferior quality, and they have a history of not honoring their sales commitments.”
“Placed a recent order and messed up on sizing. They went above and beyond to help me find the right gauge. Fast delivery and no issues with my current piercing - and I have very sensitive skin. Very happy with this purchase”
“I ordered titanium curved barbells and hinged clickers. I am highly satisfied with the price when compared to other distributors. The quality is great and the shipping was fine. I would recommend buying from Pierced Universe. I also plan on using them again in the future. 5 Stars!!”
“These guys are fantastic! I do alot of online shopping (too much, lol) and these folks have the very best customer service of anyone I've dealt with, hands down. Quick response and new item sent immediately, super fast delivery too.”
“I ordered a lovely pair of earrings but quickly found the length of the post was way too long for my ear. I contacted PU and in less than 24 hrs they replied they would send me shorter replacement posts. Am excited to wear these sweet posts! Thank you Pierced Universe!”
“I purchased here because I wanted durable and pretty titanium pieces for my piercings. I got beautiful hoops and two nose pieces. I had an issue with one of them and the costumer service was AMAZING. They gave me alternatives and they fixed the issue with no problem. I will keep this store as my main for all my piercings and can’t wait to have them all bejeweled by Pierced Universe. Thank you so much!”
“What better way to make my elderly parents happy than to assist them in recovering $98,300 with the assistance of SECURESENSEGLOBAL? My elderly parents were victims of online scams, and it saddens me to see that individuals are still willing to take advantage of them in their old age. Thank you for your efforts, SECURESENSEGLOBAL, and for your wise counsel.”
