“I've purchased two different style earrings for a helix piercing from Pierced Universe and I really like them both, they're exactly as described. Recently I've developed a sensitivity and seem to do much better with plain titanium, and customer support was awesome about sending me an alternate backing so I could use the gold color in the front with a post that doesn't irritate my ear. I'm very happy with the product and their service!”
“I’ve been getting my jewelry here for years. They have a great selection, keep up with trends, and things are high quality for a reasonable price. Customer service is absolutely amazing. On the rare occasion a mistake has been made (ie wrong size gauge shipped), they have fixed it immediately and they want to make sure customers are satisfied.”
“The initial shopping and ordering experience itself was great thanks to a very informative FAQ, a wide variety of products, and great prices. I purchased a hinged nose hoop because the reviews were excellent, and was excited to receive it. However, when it did, the ends didn't really line up quite perfectly, and it fell off half an hour after putting it on. I immediately emailed Pierced Universe about my experience, and they assured me this wasn't normal. I received a replacement hoop the next day (!), and I'm happy to say this one clicked and closed properly. I've tested it out cycling multiple times and so far it has stayed put!
So overall I've enjoyed my shopping experience with Pierced Universe. The first hoop was clearly a dud, and it isn't what matters in the end. What matters is the quick and efficient customer service. I'll be coming back to order again in the future and recommending them to anyone who asks.”
“Customer service was amazing! My package was lost in the mail so I reached out and the response was immediate! All they asked me for was to confirm my address and shortly after they sent me a tracking number for the new package they were sending :) !! So thankful.”
“I wanted black studs and small hoops...they had them both in black!!
They were quickly delivered, like in 3 days. Popped the hoops in straight away and my earlobes loved them. Great quality and happy ears!”
“Shipping was way faster than anticipated! When I reached out to customer service, about a small issue, they were prompt to respond and had a solution that more than satisfied my query. Very pleased, and will order from them again!”
“Customer service is extremely helpful and kind. They get back to you really quick and are always willing to help. The jewelry quality is amazing. I’ve bought many different jewelry pieces from them and they come pretty fast and always in good shape. Love this store!!”
“I absolutely love these earrings! My ears have always been so sensitive to every metal. I tried these implant grade titanium pvd gold clicker hoops and I havent taken them off since! Its literally the only metal I can wear now. The gold flatback studs are amazing too. You can sleep in both without hurting your head. Also great customer service that responds quickly.”
“Great products, wonderful customer service. I have ordered earrings from Pierced Universe 3 separate times, and the product is always shipped out immediately and arrives promptly within a couple days. I have had great success with their titanium and surgical steel threaded flatback earrings, which helped my earlobe piercings heal. The one time I had an issue with earrings I bought (I couldn't get hoops closed), they immediately responded and sent me a full credit even though I was outside the time limit for a return.”
“Pierced Universe has great customer service. They made it very easy for me to resolve he issue I had with one of the styles I bought. They replaced it with another of my choice and it is lovely. I ordered 3 pair of Huggie earrings and was thrilled to find them as I have allergies and I have NO issues with their products (allergy-wise). Their styles are light-weight, comfortable and cute as can be.”
“The customer service is quick to respond and very kind. I made the mistake of shipping to a wrong address and thought I hadn’t received my order yet. I explained the mix up and they resent my order to the correct address. They didn’t have to do that at all but I am very appreciative they did!”
“Excellent products and customer service is fantastic. Prompt, professional, and helpful responses, going above and beyond, if there is ever a mistake they will fix it immediately - and fantastic products. I’ve been a customer for years and this will continue to be my go-to shop for my body jewelry”
“I had a stone fall out of my earring a spoon as I got it.
The customer service was excellent t and sent a replacement that was recieved very quickly. For me standing behind their product is the most important thing.
Things happen but how it's handled is what matters!”
