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Pierced Universe Reviews

3.8 Rating 125 Reviews
70 %
of reviewers recommend Pierced Universe
3.8
Based on 125 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
The initial shopping and ordering experience itself was great thanks to a very informative FAQ, a wide variety of products, and great prices. I purchased a hinged nose hoop because the reviews were excellent, and was excited to receive it. However, when it did, the ends didn't really line up quite perfectly, and it fell off half an hour after putting it on. I immediately emailed Pierced Universe about my experience, and they assured me this wasn't normal. I received a replacement hoop the next day (!), and I'm happy to say this one clicked and closed properly. I've tested it out cycling multiple times and so far it has stayed put! So overall I've enjoyed my shopping experience with Pierced Universe. The first hoop was clearly a dud, and it isn't what matters in the end. What matters is the quick and efficient customer service. I'll be coming back to order again in the future and recommending them to anyone who asks.
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Posted 6 hours ago
Customer service was amazing! My package was lost in the mail so I reached out and the response was immediate! All they asked me for was to confirm my address and shortly after they sent me a tracking number for the new package they were sending :) !! So thankful.
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Posted 4 weeks ago
amazing customer service, my order was lost in the mail and when i emailed them, they instantly sent out a replacement order.
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Posted 2 months ago
I wanted black studs and small hoops...they had them both in black!! They were quickly delivered, like in 3 days. Popped the hoops in straight away and my earlobes loved them. Great quality and happy ears!
Pierced Universe 5 star review on 9th November 2024 Pierced Universe 5 star review on 9th November 2024
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Posted 8 months ago
Shipping was way faster than anticipated! When I reached out to customer service, about a small issue, they were prompt to respond and had a solution that more than satisfied my query. Very pleased, and will order from them again!
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Posted 9 months ago
Customer service is extremely helpful and kind. They get back to you really quick and are always willing to help. The jewelry quality is amazing. I’ve bought many different jewelry pieces from them and they come pretty fast and always in good shape. Love this store!!
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Posted 9 months ago
They were able to refund me store credit to replace a earring I had an issue with no problem with great help!
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Posted 9 months ago
I got a piece with a part of it missing and y’all were able to send a replacement the same day. Yall were super sweet and understanding.
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Posted 9 months ago
I absolutely love these earrings! My ears have always been so sensitive to every metal. I tried these implant grade titanium pvd gold clicker hoops and I havent taken them off since! Its literally the only metal I can wear now. The gold flatback studs are amazing too. You can sleep in both without hurting your head. Also great customer service that responds quickly.
Pierced Universe 5 star review on 16th October 2024
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Posted 9 months ago
I had an issue with the sizing but since it's not possible to return, they kindly and quickly offered me a discount! Great customer service!!
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Posted 9 months ago
Great products, wonderful customer service. I have ordered earrings from Pierced Universe 3 separate times, and the product is always shipped out immediately and arrives promptly within a couple days. I have had great success with their titanium and surgical steel threaded flatback earrings, which helped my earlobe piercings heal. The one time I had an issue with earrings I bought (I couldn't get hoops closed), they immediately responded and sent me a full credit even though I was outside the time limit for a return.
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Posted 9 months ago
Pierced Universe has great customer service. They made it very easy for me to resolve he issue I had with one of the styles I bought. They replaced it with another of my choice and it is lovely. I ordered 3 pair of Huggie earrings and was thrilled to find them as I have allergies and I have NO issues with their products (allergy-wise). Their styles are light-weight, comfortable and cute as can be.
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Posted 10 months ago
The customer service is quick to respond and very kind. I made the mistake of shipping to a wrong address and thought I hadn’t received my order yet. I explained the mix up and they resent my order to the correct address. They didn’t have to do that at all but I am very appreciative they did!
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Posted 10 months ago
Excellent products and customer service is fantastic. Prompt, professional, and helpful responses, going above and beyond, if there is ever a mistake they will fix it immediately - and fantastic products. I’ve been a customer for years and this will continue to be my go-to shop for my body jewelry
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Posted 10 months ago
Awesome customer service my package got lost in BC they are sending me a new package :)
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Posted 10 months ago
Pronta respuesta y me ayudó en Mi problema
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Posted 11 months ago
I had a stone fall out of my earring a spoon as I got it. The customer service was excellent t and sent a replacement that was recieved very quickly. For me standing behind their product is the most important thing. Things happen but how it's handled is what matters!
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Posted 11 months ago
Great service. Offered a credit, even though a return could not be processed. Super happy with prompt replies. Thank you.
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Posted 11 months ago
Very helpful guest service with my missing package!
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Posted 1 year ago
Placed a recent order and messed up on sizing. They went above and beyond to help me find the right gauge. Fast delivery and no issues with my current piercing - and I have very sensitive skin. Very happy with this purchase
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Posted 1 year ago
Pierced Universe is rated 3.8 based on 125 reviews