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Pierced Universe Reviews

3.9 Rating 136 Reviews
73 %
of reviewers recommend Pierced Universe
3.9
Based on 136 reviews
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
I had an issue with the sizing but since it's not possible to return, they kindly and quickly offered me a discount! Great customer service!!
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Posted 1 year ago
Great products, wonderful customer service. I have ordered earrings from Pierced Universe 3 separate times, and the product is always shipped out immediately and arrives promptly within a couple days. I have had great success with their titanium and surgical steel threaded flatback earrings, which helped my earlobe piercings heal. The one time I had an issue with earrings I bought (I couldn't get hoops closed), they immediately responded and sent me a full credit even though I was outside the time limit for a return.
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Posted 1 year ago
Pierced Universe has great customer service. They made it very easy for me to resolve he issue I had with one of the styles I bought. They replaced it with another of my choice and it is lovely. I ordered 3 pair of Huggie earrings and was thrilled to find them as I have allergies and I have NO issues with their products (allergy-wise). Their styles are light-weight, comfortable and cute as can be.
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Posted 1 year ago
The customer service is quick to respond and very kind. I made the mistake of shipping to a wrong address and thought I hadn’t received my order yet. I explained the mix up and they resent my order to the correct address. They didn’t have to do that at all but I am very appreciative they did!
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Posted 1 year ago
Excellent products and customer service is fantastic. Prompt, professional, and helpful responses, going above and beyond, if there is ever a mistake they will fix it immediately - and fantastic products. I’ve been a customer for years and this will continue to be my go-to shop for my body jewelry
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Posted 1 year ago
Awesome customer service my package got lost in BC they are sending me a new package :)
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Posted 1 year ago
Pronta respuesta y me ayudó en Mi problema
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Posted 1 year ago
I had a stone fall out of my earring a spoon as I got it. The customer service was excellent t and sent a replacement that was recieved very quickly. For me standing behind their product is the most important thing. Things happen but how it's handled is what matters!
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Posted 1 year ago
Great service. Offered a credit, even though a return could not be processed. Super happy with prompt replies. Thank you.
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Posted 1 year ago
Very helpful guest service with my missing package!
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Posted 2 years ago
Placed a recent order and messed up on sizing. They went above and beyond to help me find the right gauge. Fast delivery and no issues with my current piercing - and I have very sensitive skin. Very happy with this purchase
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Posted 2 years ago
I ordered titanium curved barbells and hinged clickers. I am highly satisfied with the price when compared to other distributors. The quality is great and the shipping was fine. I would recommend buying from Pierced Universe. I also plan on using them again in the future. 5 Stars!!
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Posted 2 years ago
These guys are fantastic! I do alot of online shopping (too much, lol) and these folks have the very best customer service of anyone I've dealt with, hands down. Quick response and new item sent immediately, super fast delivery too.
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Posted 2 years ago
I ordered a lovely pair of earrings but quickly found the length of the post was way too long for my ear. I contacted PU and in less than 24 hrs they replied they would send me shorter replacement posts. Am excited to wear these sweet posts! Thank you Pierced Universe!
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Posted 2 years ago
I purchased here because I wanted durable and pretty titanium pieces for my piercings. I got beautiful hoops and two nose pieces. I had an issue with one of them and the costumer service was AMAZING. They gave me alternatives and they fixed the issue with no problem. I will keep this store as my main for all my piercings and can’t wait to have them all bejeweled by Pierced Universe. Thank you so much!
Pierced Universe 5 star review on 12th March 2024 Pierced Universe 5 star review on 12th March 2024 Pierced Universe 5 star review on 12th March 2024
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Posted 2 years ago
Great customer service
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Posted 2 years ago
Delivery problem they responded quickly to get me a replacement.
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Posted 2 years ago
Great customer service! Helped Decide what earrings would be the best to get! Would recommend this company to anyone!!!!
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Posted 2 years ago
I am very impressed with the way they handled my request for a refund. I had apparently ordered the wrong size….unknowingly! They do not usually do returns on earrings but they went one better.
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Posted 2 years ago
I needed help with a new earring and their customer service was AMAZING! I’ve never shopped for an earring like this before and they helped make the process easier. Will definitely be purchasing from them again
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Posted 2 years ago
Pierced Universe is rated 3.9 based on 136 reviews