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Pierced Universe Reviews

3.9 Rating 136 Reviews
73 %
of reviewers recommend Pierced Universe
3.9
Based on 136 reviews
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
Amazing customer service experience after I ordered the wrong size!
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Posted 2 years ago
I was very excited to receive my new nose stud in the mail, however upon receiving it, the backing of the piercing was immediately misplaced. I was extremely distraught by this, as I have looked forward to switching out my piercing for quite some time now, and sent an email in hopes of potentially receiving a new one despite having lost the product upon arrival. I received a response to my email within 24 hours, and they generously offered to replace the backing for me and mailed it within the next 24 hours. I appreciated the great service and their understanding, and will definitely be ordering from them in the future!
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Posted 2 years ago
Awesome products, cheap prices and amazing customer service My order never showed up and I contacted them and they sent out replacements expedited without any hesitation. Highly recommend
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Posted 2 years ago
Amazing service, and they have great products!
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Posted 2 years ago
Great customer service and fast delivery
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Posted 2 years ago
My purchase has been lost in transit and they decided to issue a replacement with expedited delivery without hesitation. Amazing customer service.
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Posted 2 years ago
I received a nose post promptly after ordering! The post stud seemed smaller then I had ordered. I reached out to pierced universe and they got back to me right away. They sent me a new 1 at no charge. Great product and customer service!!
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Posted 2 years ago
fast delivery (im in montreal), good experience so far and ive ordered about 8 piercings, the nipple piercings butterflies are to heavy and tend to lean forward, which hurts a bit
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Posted 2 years ago
Went to pierced in the jervis shopping center yesterday and the lady's made me feel at ease straight away and the lady who done my piercing talked through everything with me and I'd highly recommend if getting a piercing go there and ask for ash
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Posted 3 years ago
Made navigating through the website easy! Shipped quickly and the customer service was awesome!
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Posted 3 years ago
Excellent service, staff were very helpful and friendly. Definitely recommend if you’re looking to get pierced.
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Posted 3 years ago
Purchased a few sets of plugs. Everything was sent quickly, I messed up my sizes when I ordered and they sent the replacement next day, free of charge! 10/10 would recommend.
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Posted 3 years ago
Amazing Costumer service, i was weary at first when trying out a new company for the first time, but their quality,shipping and customer support cannot be beat
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Posted 3 years ago
Literally love this place! I get all my piercings from here and customer service is so easy to deal with. I made a mistake in my last order and they helped fix it right away! Highly recommend🤩
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Posted 3 years ago
My experience with Pierced Universe was awesome! My order shipped very quickly, arrived well protected in bubble wrap and an envelope lined with more bubble wrapped. My tragus earrings and nose screw were in perfect shape, quality was excellent, fit was perfect and just what I expected. Crystals were good size, noticeable but not overwhelming, their sparkle just enough to catch your eye. Excellent correspondence by email, quick responses, would recommend to everyone to browse their site - you're sure to find what you've been looking for and can order with confidence that you will be looked after.
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Posted 3 years ago
Great products and awesome customer service. No surprises- jewelry is just as it appears on the website. I've ordered a few things over the years- plugs, expanders, bar bells. Nothing looks or feels cheap when it arrives. Everything has lasted well even with daily use. I was motivated to post this review because of my most recent experience with their customer service though... My order was unfortunately stolen at our apartment's mailbox after delivery. I was pretty bummed to say the least. I reached out to customer service and received a response in less than 24hrs! They offered to re-send the product at NO CHARGE and even offered to send it to a new address this time around so it would be more secure after delivery. Communication was friendly kind and quick. The wooden spiral expanders were sent to my friends place and arrived 2 days earlier than expected. Now I'm happily stretching from 0 to 00 ☺️. Thanks again!!
Pierced Universe 5 star review on 2nd November 2022
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Posted 3 years ago
Great customer service, fast response and great selection. I will use again.
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Posted 3 years ago
Had a wonderful experience with Pierced Universe! I had accidentally ordered the wrong items and they helped me figure out what sizes I actually needed and even gave me a coupon towards my next purchase! The customer service agent was so sweet! Will be buying again!
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Posted 4 years ago
Had an issue with my very first order, it was no problem they fixed it right away. Very kind customer service. Price was a bit high. Everything else is was great. I really like them.
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Posted 4 years ago
Accidentally ordered 1 plug and they were quick to ask if I meant to order just 1 or if it was by accident and I needed the pair. I confirmed I did need the pair. They then sent me 3 by accident and just let me keep the 3rd plug. Great customer service and very nice quality product. I always get compliments when I wear these!
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Posted 4 years ago
Pierced Universe is rated 3.9 based on 136 reviews