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Pierced Universe Reviews

4.0 Rating 147 Reviews
74 %
of reviewers recommend Pierced Universe
4.0
Based on 147 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 92%
Customer Service
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
“These guys are fantastic! I do alot of online shopping (too much, lol) and these folks have the very best customer service of anyone I've dealt with, hands down. Quick response and new item sent immediately, super fast delivery too.”
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Posted 2 years ago
“I ordered a lovely pair of earrings but quickly found the length of the post was way too long for my ear. I contacted PU and in less than 24 hrs they replied they would send me shorter replacement posts. Am excited to wear these sweet posts! Thank you Pierced Universe!”
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Posted 2 years ago
“I purchased here because I wanted durable and pretty titanium pieces for my piercings. I got beautiful hoops and two nose pieces. I had an issue with one of them and the costumer service was AMAZING. They gave me alternatives and they fixed the issue with no problem. I will keep this store as my main for all my piercings and can’t wait to have them all bejeweled by Pierced Universe. Thank you so much!”
Pierced Universe 5 star review on 12th March 2024 Pierced Universe 5 star review on 12th March 2024 Pierced Universe 5 star review on 12th March 2024
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Posted 2 years ago
“Great customer service”
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Posted 2 years ago
“Delivery problem they responded quickly to get me a replacement.”
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Posted 2 years ago
“Great customer service! Helped Decide what earrings would be the best to get! Would recommend this company to anyone!!!!”
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Posted 2 years ago
“I am very impressed with the way they handled my request for a refund. I had apparently ordered the wrong size….unknowingly! They do not usually do returns on earrings but they went one better.”
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Posted 2 years ago
“I needed help with a new earring and their customer service was AMAZING! I’ve never shopped for an earring like this before and they helped make the process easier. Will definitely be purchasing from them again”
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Posted 2 years ago
“Amazing customer service experience after I ordered the wrong size!”
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Posted 2 years ago
“I was very excited to receive my new nose stud in the mail, however upon receiving it, the backing of the piercing was immediately misplaced. I was extremely distraught by this, as I have looked forward to switching out my piercing for quite some time now, and sent an email in hopes of potentially receiving a new one despite having lost the product upon arrival. I received a response to my email within 24 hours, and they generously offered to replace the backing for me and mailed it within the next 24 hours. I appreciated the great service and their understanding, and will definitely be ordering from them in the future!”
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Posted 2 years ago
“Awesome products, cheap prices and amazing customer service My order never showed up and I contacted them and they sent out replacements expedited without any hesitation. Highly recommend”
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Posted 2 years ago
“Amazing service, and they have great products!”
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Posted 2 years ago
“Great customer service and fast delivery”
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Posted 2 years ago
“My purchase has been lost in transit and they decided to issue a replacement with expedited delivery without hesitation. Amazing customer service.”
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Posted 2 years ago
“I received a nose post promptly after ordering! The post stud seemed smaller then I had ordered. I reached out to pierced universe and they got back to me right away. They sent me a new 1 at no charge. Great product and customer service!!”
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Posted 3 years ago
“fast delivery (im in montreal), good experience so far and ive ordered about 8 piercings, the nipple piercings butterflies are to heavy and tend to lean forward, which hurts a bit”
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Posted 3 years ago
“Went to pierced in the jervis shopping center yesterday and the lady's made me feel at ease straight away and the lady who done my piercing talked through everything with me and I'd highly recommend if getting a piercing go there and ask for ash”
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Posted 3 years ago
“Made navigating through the website easy! Shipped quickly and the customer service was awesome!”
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Posted 3 years ago
“Excellent service, staff were very helpful and friendly. Definitely recommend if you’re looking to get pierced.”
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Posted 3 years ago
“Purchased a few sets of plugs. Everything was sent quickly, I messed up my sizes when I ordered and they sent the replacement next day, free of charge! 10/10 would recommend.”
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Posted 3 years ago
Pierced Universe is rated 4.0 based on 147 reviews