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Pierced Universe Reviews

3.9 Rating 136 Reviews
73 %
of reviewers recommend Pierced Universe
3.9
Based on 136 reviews
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
I wish they’d allow returns on items that aren’t gold. I’m new to piercings, and it’s hard to know if the nose rings I order will be the right length, or noses studs will be the right circumference. I’m stuck with two pieces of jewelry I’ll never wear and I’m out nearly $30. Frustrating af
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Posted 3 years ago
Ordered three items, two of the earring came bent and misshapen. I never even took them out of the packaging. I emailed asking for a refund and showed them pictures. They said they had quality control and the product wouldn’t have shipped like that. I emailed back and told them there refund policy allows for a full refund if the product is damaged and here it clearly was. I still have not heard back from them and they won’t refund my money. Save yourself the hassle and DO NOT ORDER FROM THIS COMPANY. The customer service is so terrible it is not worth it when there are so many other places to get jewelry from.
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Posted 4 years ago
Had a wonderful experience with Pierced Universe! I had accidentally ordered the wrong items and they helped me figure out what sizes I actually needed and even gave me a coupon towards my next purchase! The customer service agent was so sweet! Will be buying again!
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Posted 4 years ago
The first time I ordered from here I never recieved my spacers so they had to be re-shipped. When I received them I was happy the issue was resolved and I was happy with my products. Recently I just ordered nipple bars and they also were never delivered. So like last time, I emailed them asking for my product to be resent or for me to be refunded. This time, instead of having my issues resolved, I was told that it was out of the norm for it to happen to someone twice as they never have any issues with delivery with any other customers. And that was it. No help. Just suspicion. Somehow I doubt I am the only customer who has ever had any delivery issues..and I should not have to deal with pushback for not having received my order. And I still haven't received my nipple bars and they still have my money.
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Posted 4 years ago
Had an issue with my very first order, it was no problem they fixed it right away. Very kind customer service. Price was a bit high. Everything else is was great. I really like them.
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Posted 4 years ago
Ordered 18g & the sizing is off, sent them pics to show them the ones they sent vs 18g that I already have and a pic of a 20g to compare/show the differences. They basically said to bad, they will give 20% off if I want to order a 20g, but I want a correctly sized 18g not a 20g. Also the invoice came from them , yet ghe packaging was from Pierced Creations, a lower priced Etsy seller.
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Posted 4 years ago
Accidentally ordered 1 plug and they were quick to ask if I meant to order just 1 or if it was by accident and I needed the pair. I confirmed I did need the pair. They then sent me 3 by accident and just let me keep the 3rd plug. Great customer service and very nice quality product. I always get compliments when I wear these!
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Posted 4 years ago
Amazing customer service!! The mailman lost my package but they were able to send out a replacement free of charge! They were quick to respond too. My belly ring is beautiful and I can’t wait to put it in.
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Posted 4 years ago
Customer service is everything and they were wonderful to work with! I ordered my daughter some earrings and the post were a bit too long so I contacted them to ask if I could shorten them. The responded very quickly that they would send me new posts! Very happy with Pierced Universe! I’ll be buying all her earrings from them!
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Posted 4 years ago
My 13 year old daughter dropped the back of her nose ring that she ordered from pierced universe. It was lost forever. They graciously are sending out a replacement. Averted a huge crisis. Thank you so much for your fantastic customer service!
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Posted 4 years ago
I received my order very fast. I am a septum piercing newby and my inexperience caused me to lose one of piercing balls almost immediately:( I reached out to via email to Pierced Universe and explained my situation and not expecting to much- they responded immediately back with a $10 coupon for a replacement order! I was very happy and their customer service is top notch. Definitely placing more orders in the future!
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Posted 4 years ago
My order was delayed to about 17 business days by Canada Post. I wasn’t sure if the package was lost but the business sent me a replacement package which was very kind. Their email response time was incredibly fast and I wasn’t left waiting for their response for days. It was my first purchase from them but I will definitely be making future purchases from them!
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Posted 4 years ago
The time between order confirmation and shipping confirmation was VERY fast, as well as the shipping. I’m only 1 state away from the shipping location so it didn’t even take as long as the 3-5 days. My jewelry arrived in bubble wrap, individually sealed in bags, and was very high quality! I made a mistake on my order by selecting the wrong size but the customer service team was very cooperative helping me fix this! Because of their great customer service, I placed an additional order with them and can’t wait to get them! :)
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Posted 4 years ago
The shipping was fast, the jewelry was great quality. I will definitely be buying from here again.
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Posted 4 years ago
I had placed an order and realized afterwards that I had forgotten something so placed a second order and contacted Pierced Universe to ask if they would combine the shipping. They did, first thing next day, terrific customer service. The titanium cartilage hoops are awesome, exactly as described. Ordered Sunday, arrived Friday, well within the stated shipping time. I will absolutely be ordering from Pierced Universe again!
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Posted 4 years ago
I have placed several orders with Pierced universe in the past year or so and give them a solid 10/10! The items are always exactly as described and of good quality in my opinion. On the one occasion where there was a hiccup with the shipper, pieced universe’s customer service was outstanding in resolving the issue. Love these guys !
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Posted 4 years ago
I made a mistake in my email adress and hadn't received a confirmation for my order. I wrote to them on a saturday evening and b y the next morning i had the confirmation email plus details on the delivery and everything. The service was super fast, efficient and very curteous. Plus the items are good quality and prices are excellent.
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Posted 4 years ago
10/10 for everything! By far best quality jewelry for the price and it shipped so fast I couldn’t believe it. I’ve been looking to replace all my piercings with titanium for the longest time but never could I find a place that has it all until now. Like I said before 10/10!
Pierced Universe 5 star review on 9th March 2022
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Posted 4 years ago
Find somewhere else to buy your jewelry. It’s been a month and I still haven’t received my package and they wont give you a refund. So it’s basically a scam
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Posted 4 years ago
Changed my earrings to all titanium threadless and all my issues went away! So glad I found this company!
Pierced Universe 5 star review on 24th February 2022
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Posted 4 years ago
Pierced Universe is rated 3.9 based on 136 reviews