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Pierced Universe Reviews

3.8 Rating 123 Reviews
70 %
of reviewers recommend Pierced Universe
3.8
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
Super professional and friendly. Very welcoming experience and the staff were informative, as well as knowledgeable. Found everyone very genuine. Will most definitely be returning for more! Well prepared with advice and suggestions. Able to deal with both fresh new dermal piercings as well as dealing with scar tissue and old piercings. Highly recommend
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Posted 3 years ago
Great experience very professional and prompt. Love my new piercing
Pierced Universe 5 star review on 8th August 2021
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Posted 3 years ago
Very reasonable price for my piercing, there was no wait and staff were lovely, highly recommend.
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Posted 3 years ago
The staff at Pierced Universe are very inconsistent. I lost a portion of my threadless nose stud and they offered me $10 off at first. I found the part that I was missing, so I didn’t order another nose stud. The next time, I lost another part of my nose stud, I asked about if I could order parts. The person then offered me only $5 off of a $20 nose stud. How does that make any sense? Seriously, this company is absolutely ridiculous.
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Posted 3 years ago
Good hygienic place to get pierced. Piercer girl Rachel was lovely and very professional
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Posted 3 years ago
La atencion fue de alto nivel. profesional, higienica y muy gentil y delicada al momento de realizar el piercing
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Posted 3 years ago
Ive made 3 separate multi-item orders from Pierced Universe! They rock! Everything has come as advertised and holds up well over time. The earring colours do wash away however and some gems fall out. But for the price i dont expect much. The materials seem legit and the stones are sparkly. Will continue to shop with them!! :D
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Posted 4 years ago
Great customer service and quality jewelry items! Great price too, especially with coupons!
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Posted 4 years ago
Top end customer service! Fast and free delivery. I highly recommend Pierced Universe .
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Posted 4 years ago
I live in an area that is accessed by ferry from Vancouver, so I am used to delays in shipping. One shipment still did not arrive after approximately 6-8 weeks. They gave me a dull refund with no issues. Prior to that they sent me a free replacement captive ball ring when I noticed the bead/ball was hard to insert and remove. These guys have pretty good selection and awesome customer service. If you live in Canada they are the best and fastest to deal with - under normal circumstances you will have your order within 7-10 days even with free shipping.
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Posted 4 years ago
I would love to give zero stars if it was possible. I ordered my piercings on June 2, 2020, and knew that there may be a delay on their 24hr shipping as covid May be the culprit. On July 6, 2020 I had yet to receive my order. I did however email them and they said they would ship it out the same day. It is July 20, 2020 and I have still not received my orders. Needless to say I am quite disappointed, and will be giving them until the end of the week. If not I will be asking for my money back. As it may only be only 40.00 I did pay for a quick shipping when I could’ve bought groceries for myself
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Posted 4 years ago
Amazing customer service! I had a problem with one of my nose piercings that I ordered and it was instantly resolved! a new one was sent out immediately after i emailed them!
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Posted 4 years ago
Great customer service, products as described!
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Posted 5 years ago
I ordered my nose rings too big. My mistake not theirs. And I emailed the customer service account explaining what happened. They promptly replied and offered a $20 credit so I can keep the ones I already received as well as get the right ones. I’m very impressed with the customer service as well as the jewelry:)
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Posted 5 years ago
Ordered wrong size nipple piercingand didn't realize until it arrived, Emailed customer service and they sent out correct size free of charge! Will order again
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Posted 5 years ago
not a good experience
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Posted 5 years ago
JUNK...color coming off after two days..save your money folks!
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Posted 5 years ago
I bought tragus and septum jewelry. They are exactly as described and they came early. Really good quality and good prices.
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Posted 5 years ago
Took a month to try and get first order ..even when second one came ...they kept telling me to wait even tho I'm literally a 2hr drive from them it doesnt take a month to get a irder ..she saud sge would resend as priority mail but then just refunded the money instead when I've been waiting a month to gauge up my ears now I have to find another place....Dont waste your time
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Posted 5 years ago
Great customer service.. they fixed an issue I had made myself with no problems or questions asked. Will purchase again in the future because of this!! Thanks again
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Posted 5 years ago
Pierced Universe is rated 3.8 based on 123 reviews