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Pierced Universe Reviews

3.9 Rating 136 Reviews
73 %
of reviewers recommend Pierced Universe
3.9
Based on 136 reviews
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Pierced Universe 1 star review on 30th April 2025
Anonymous
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
15
Anonymous
Anonymous  // 01/01/2019
Stay away. This company is a scam. I never recieved a shipping notification of my order and never recieved my package. I believe it was never shipped out. Upon contacting them for a refund they tried to blame it on me and refused to provide a refund instead offering store credit. If I've had such a terrible experience with them the first time why would I shop at their store again? Absolutely terrible customer service.
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Posted 2 years ago
I placed an order for the same size plugs twice and BOTH times they sent me the wrong size and tried to blame me and offered me a $7 credit. The materials used are fake (even though they claim as real) and the customer service is nonexistent. Don’t deal with this shady business.
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Posted 2 years ago
I received a nose post promptly after ordering! The post stud seemed smaller then I had ordered. I reached out to pierced universe and they got back to me right away. They sent me a new 1 at no charge. Great product and customer service!!
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Posted 2 years ago
fast delivery (im in montreal), good experience so far and ive ordered about 8 piercings, the nipple piercings butterflies are to heavy and tend to lean forward, which hurts a bit
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Posted 2 years ago
I was conned by this company after so many false promises .I would advise you not to put money in here as I got salvaged by againstcon.com . Be wary of fake investment companies
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Posted 2 years ago
I have been pretty satisfied with jewelry ordered but i do not like the pricing this will be my last order my invoice says one total then when i check my account its the invoice price plus another $2 international fee and a $4.95 charge its not worth the price it ends up! And if you return or cancel an order you lose that $7!!!!
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Posted 2 years ago
Do not buy from them. Did not receive what was expected. When I emailed them about getting a refund or an exchange, they said they don’t do refunds. They offered me a 25% off my next purchase. If I wasn’t happy with my first order why would I spend money on a second one . Will never buy from them again. Buy from Amazon better
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Posted 3 years ago
I just had pmy ears pierced and needed some invisible retainers for work, mind you I'm not too familiar with pricings since I'm new to all this. These guys sold me some clear retainers for $4.95 EACH! I later found the exact same product on Amazon for $7.99 for 10 pairs! So I emailed them for my refund. They said that they don't accept refunds but they will make an exception for me, but I have to pay return shipping, which was $5.99. It has been 2 weeks now and they still haven't refunded me. How do these greedy, lazy people stay in business? Stay away!
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Posted 3 years ago
I bought my daughter a $40 nose ring and it broke after only using it 2x, but because it had been purchased a few months earlier (but less than 6 mo), pierced universe would not issue a replacement. Poor quality product and poor customer service!
Pierced Universe 1 star review on 17th May 2023
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Posted 3 years ago
Went to pierced in the jervis shopping center yesterday and the lady's made me feel at ease straight away and the lady who done my piercing talked through everything with me and I'd highly recommend if getting a piercing go there and ask for ash
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Posted 3 years ago
Made navigating through the website easy! Shipped quickly and the customer service was awesome!
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Posted 3 years ago
Excellent service, staff were very helpful and friendly. Definitely recommend if you’re looking to get pierced.
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Posted 3 years ago
Purchased a few sets of plugs. Everything was sent quickly, I messed up my sizes when I ordered and they sent the replacement next day, free of charge! 10/10 would recommend.
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Posted 3 years ago
DO NOT BUY FROM THIS COMPANY. I WISH I COULD GIVE THEM 0 STARS. DISGUSTING PRODUCTS RECEIVED WITH RUST MARKS AND REFUSING TO GIVE REFUND.
Pierced Universe 1 star review on 7th December 2022 Pierced Universe 1 star review on 7th December 2022 Pierced Universe 1 star review on 7th December 2022
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Posted 3 years ago
Amazing Costumer service, i was weary at first when trying out a new company for the first time, but their quality,shipping and customer support cannot be beat
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Posted 3 years ago
Literally love this place! I get all my piercings from here and customer service is so easy to deal with. I made a mistake in my last order and they helped fix it right away! Highly recommend🤩
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Posted 3 years ago
Bought a flat back post from this online store and took it to my piercer to help me put it in (I had just broken one of my wrists so couldn't get it in myself). She held it up next to several other posts of the same gauge (16ga), and this one was noticeably thinner than the rest, which was concerning in terms of quality control. When held up to 18ga posts, it was still thicker, so I guess it was some mystery 17ga post. I let customer service know this and they explained that I had probably been sent the wrong gauge, and that they would send me the same one again. I said I just wanted a refund as I don't trust that the new one would be accurate in terms of thickness, and they said sure but I would be charged a 20% restocking fee. I argued that it was their quality control that was the issue, so I shouldn't really have to pay for their issue, and they obliged saying they'd waive it the one time. When returning my item, I included this email exchange in the package so that they couldn't say they didn't know. When they received my return, I emailed back with my concern that they deducted a restocking fee (they didn't, it was my miscalculation) and they just had to sneak in there that they measured the jewelry and it was in fact 16ga. If you scroll through the reviews, you'll see that I'm not the first person to have this problem with their QC. If you're not concerned about quality control at all and want to deal with a retailer that always has to get the last laugh, please do buy from here!
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Posted 3 years ago
My experience with Pierced Universe was awesome! My order shipped very quickly, arrived well protected in bubble wrap and an envelope lined with more bubble wrapped. My tragus earrings and nose screw were in perfect shape, quality was excellent, fit was perfect and just what I expected. Crystals were good size, noticeable but not overwhelming, their sparkle just enough to catch your eye. Excellent correspondence by email, quick responses, would recommend to everyone to browse their site - you're sure to find what you've been looking for and can order with confidence that you will be looked after.
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Posted 3 years ago
Great products and awesome customer service. No surprises- jewelry is just as it appears on the website. I've ordered a few things over the years- plugs, expanders, bar bells. Nothing looks or feels cheap when it arrives. Everything has lasted well even with daily use. I was motivated to post this review because of my most recent experience with their customer service though... My order was unfortunately stolen at our apartment's mailbox after delivery. I was pretty bummed to say the least. I reached out to customer service and received a response in less than 24hrs! They offered to re-send the product at NO CHARGE and even offered to send it to a new address this time around so it would be more secure after delivery. Communication was friendly kind and quick. The wooden spiral expanders were sent to my friends place and arrived 2 days earlier than expected. Now I'm happily stretching from 0 to 00 ☺️. Thanks again!!
Pierced Universe 5 star review on 2nd November 2022
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Posted 3 years ago
Great customer service, fast response and great selection. I will use again.
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Posted 3 years ago
Pierced Universe is rated 3.9 based on 136 reviews