"I recently worked with James at Pipe Dream Furniture, and I couldn't be happier with the experience. He helped me design and commission a custom-sized toy box and window sill, and the results are absolutely amazing. The craftsmanship is impeccable, and everything was made to fit perfectly in the space I had.\r\n\r\nJames was incredibly helpful throughout the entire process, taking the time to understand my needs and ensuring the design was exactly what I envisioned. The attention to detail and quality of work are outstanding, and it\u2019s clear that Pipe Dream Furniture takes pride in their creations.\r\n\r\nIf you're looking for bespoke furniture that's both beautiful and functional, I highly recommend Pipe Dream Furniture. I\u2019ll definitely be returning for future projects!"
"My initial correspondence with this company was positive. I was looking for reclaimed wood to attach some brackets to to make some shelves. The guy I spoke to was wonderful and polite, and he said that if I ordered a longer piece of wood, then they could cut it down into different sizes if I specified the lengths in the order details. This seemed straightforward and very helpful, and so, after my husband and I had moved house, I was convinced to make the purchase.\r\n\r\nI had accidentally given my husband\u2019s number, so I rung them up to correct this, and, again, the customer service guy was very polite and helpful. He informed me that FedEx would deliver my wood the next day. They didn\u2019t. What I did get, however, was a very bizarre phone call from a man who constantly referred to me as \u2018Madeleen\u2019- I had to correct him several times (he later admitted in an email that it doesn\u2019t bother him when he mispronounces customers names). \r\n\r\nThis guy told me that they were going to do the work, but he told them not to, because of the extra work involved, and he needed to charge more for it. I would normally file this under \u2018fair enough\u2019, but he was so rude and antagonistic right from the get go, and I really think that they should have made this clear on their website. (He also seemed to be oddly penny pinchy, in a later email he went on about how much I should have been charged). He kept on trying to convince me to give them another \u00a325 to finish off the edges- I declined, as the wood was going inbetween two plaster walls, and the edges wouldn\u2019t be visible. This seemed to anger him more. \r\n\r\nI waited another week for my order, having had no further correspondence, they wouldn\u2019t even provide a tracking number. Now that it\u2019s arrived, it\u2019s covered in sawdust, and the work around the edges that were finished doesn\u2019t seem worth the \u00a325 he wanted to charge me.\r\n\r\nI later found out that the man I spoke to was called Stewart, and he co-owns the company with a man called James. I see other people reference James on here, I haven\u2019t had any interaction with him, but Stewart is a thoroughly unpleasant human being, and his company is breaking at least a couple of trading standards laws. He needs to learn that business isn\u2019t just about taking money, but everything is interconnected- how you treat you customers, and indeed, your minimum wage contract staff, will ultimately come back to bite you. Don\u2019t think that trading standards have been ignoring reports, just because they haven\u2019t acted yet."
